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In this paper, we outline the vision of chatbots that facilitate the interaction between citizens and policy-makers at the city scale. We report the results of a co-design session attended by more than 60 participants. We give an outlook of…

Social and Information Networks · Computer Science 2017-08-10 Pavel Kucherbaev , Achilleas Psyllidis , Alessandro Bozzon

The fast growth of digital health systems has led to a need to better comprehend how they interpret and represent patient-reported symptoms. Chatbots have been used in healthcare to provide clinical support and enhance the user experience,…

Machine Learning · Computer Science 2025-12-02 Hamed Razavi

One challenge for dialogue agents is recognizing feelings in the conversation partner and replying accordingly, a key communicative skill. While it is straightforward for humans to recognize and acknowledge others' feelings in a…

Computation and Language · Computer Science 2019-08-30 Hannah Rashkin , Eric Michael Smith , Margaret Li , Y-Lan Boureau

Personalized chatbots focus on endowing chatbots with a consistent personality to behave like real users, give more informative responses, and further act as personal assistants. Existing personalized approaches tried to incorporate several…

Computation and Language · Computer Science 2021-09-03 Zhengyi Ma , Zhicheng Dou , Yutao Zhu , Hanxun Zhong , Ji-Rong Wen

The data generated by the devices and existing infrastructure in the Internet of Things (IoT) should be shared among applications. However, data sharing in the IoT can only reach its full potential when multiple participants contribute…

Computers and Society · Computer Science 2016-11-18 Quyet H. Cao , Imran Khan , Reza Farahbakhsh , Giyyarpuram Madhusudan , Gyu Myoung Lee , Noel Crespi

Integrated into websites, LLM-powered chatbots offer alternative means of navigation and information retrieval, leading to a shift in how users access information on the web. Yet, predominantly closed-sourced solutions limit proliferation…

Artificial Intelligence · Computer Science 2025-04-07 Lars Krupp , Daniel Geißler , Peter Hevesi , Marco Hirsch , Paul Lukowicz , Jakob Karolus

Collecting data for training dialog systems can be extremely expensive due to the involvement of human participants and need for extensive annotation. Especially in document-grounded dialog systems, human experts need to carefully read the…

Computation and Language · Computer Science 2021-12-16 Qingyang Wu , Song Feng , Derek Chen , Sachindra Joshi , Luis A. Lastras , Zhou Yu

Dialogue systems, commonly known as chatbots, have gained escalating popularity in recent times due to their wide-spread applications in carrying out chit-chat conversations with users and task-oriented dialogues to accomplish various user…

Computation and Language · Computer Science 2024-06-18 Sahisnu Mazumder , Bing Liu

Collecting high quality conversational data can be very expensive for most applications and infeasible for others due to privacy, ethical, or similar concerns. A promising direction to tackle this problem is to generate synthetic dialogues…

Computation and Language · Computer Science 2023-02-20 Maximillian Chen , Alexandros Papangelis , Chenyang Tao , Seokhwan Kim , Andy Rosenbaum , Yang Liu , Zhou Yu , Dilek Hakkani-Tur

Despite the multi-turn open-domain dialogue systems have attracted more and more attention and made great progress, the existing dialogue systems are still very boring. Nearly all the existing dialogue models only provide a response when…

Computation and Language · Computer Science 2019-12-23 Tian Lan , Xianling Mao , Heyan Huang , Wei Wei

Social media datasets are essential for research on disinformation, influence operations, social sensing, hate speech detection, cyberbullying, and other significant topics. However, access to these datasets is often restricted due to costs…

Computers and Society · Computer Science 2024-07-12 Henry Tari , Danial Khan , Justus Rutten , Darian Othman , Rishabh Kaushal , Thales Bertaglia , Adriana Iamnitchi

Most prior work on task-oriented dialogue systems are restricted to limited coverage of domain APIs. However, users oftentimes have requests that are out of the scope of these APIs. This work focuses on responding to these…

Computation and Language · Computer Science 2021-06-18 Di Jin , Seokhwan Kim , Dilek Hakkani-Tur

The recent release of ChatGPT has gained huge attention and discussion worldwide, with responsible AI being a key topic of discussion. How can we ensure that AI systems, including ChatGPT, are developed and adopted in a responsible way? To…

Software Engineering · Computer Science 2023-02-28 Qinghua Lu , Yuxiu Luo , Liming Zhu , Mingjian Tang , Xiwei Xu , Jon Whittle

Databases for OLTP are often the backbone for applications such as hotel room or cinema ticket booking applications. However, developing a conversational agent (i.e., a chatbot-like interface) to allow end-users to interact with an…

This paper presents a research platform that supports spoken dialogue interaction with multiple robots. The demonstration showcases our crafted MultiBot testing scenario in which users can verbally issue search, navigate, and follow…

The dynamics of human-AI communication have been reshaped by language models such as ChatGPT. However, extant research has primarily focused on dyadic communication, leaving much to be explored regarding the dynamics of human-AI…

Human-Computer Interaction · Computer Science 2024-07-01 Sion Yoon , Tae Eun Kim , Yoo Jung Oh

The AI for social good movement has now reached a state in which a large number of one-off demonstrations have illustrated that partnerships of AI practitioners and social change organizations are possible and can address problems faced in…

Computers and Society · Computer Science 2019-05-29 Kush R. Varshney , Aleksandra Mojsilovic

The exponential growth of data-driven systems and AI technologies has intensified the demand for high-quality web-sourced datasets. While existing datasets have proven valuable, conventional web data collection approaches face significant…

Chatbot is a machine with the ability to answer automatically through a conversational interface. A chatbot is considered as one of the most exceptional and promising expressions of human computer interaction. Voice-based chatbots or…

Human-Computer Interaction · Computer Science 2022-08-24 Sagina Athikkal , John Jenq

Learning from human feedback has become a pivot technique in aligning large language models (LLMs) with human preferences. However, acquiring vast and premium human feedback is bottlenecked by time, labor, and human capability, resulting in…

Computation and Language · Computer Science 2024-07-17 Ganqu Cui , Lifan Yuan , Ning Ding , Guanming Yao , Bingxiang He , Wei Zhu , Yuan Ni , Guotong Xie , Ruobing Xie , Yankai Lin , Zhiyuan Liu , Maosong Sun