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Sequence-to-sequence (seq2seq) models have been widely used for natural language processing, computer vision, and other deep learning tasks. We find that seq2seq models trained with early-stopping suffer from issues at the token level. In…

Computation and Language · Computer Science 2023-06-23 Guangsheng Bao , Zhiyang Teng , Yue Zhang

We administer a Turing Test to AI Chatbots. We examine how Chatbots behave in a suite of classic behavioral games that are designed to elicit characteristics such as trust, fairness, risk-aversion, cooperation, \textit{etc.}, as well as how…

Artificial Intelligence · Computer Science 2024-01-02 Qiaozhu Mei , Yutong Xie , Walter Yuan , Matthew O. Jackson

In the rapidly evolving field of artificial intelligence, large language models (LLMs) have demonstrated significant capabilities across numerous applications. However, the performance of these models in languages with fewer resources, such…

Computation and Language · Computer Science 2024-05-24 Birger Moell

System-prompting is a standard tool for customizing language-model chatbots, enabling them to follow a specific instruction. An implicit assumption in the use of system prompts is that they will be stable, so the chatbot will continue to…

Computation and Language · Computer Science 2024-07-29 Kenneth Li , Tianle Liu , Naomi Bashkansky , David Bau , Fernanda Viégas , Hanspeter Pfister , Martin Wattenberg

Conversational recommender systems offer the promise of interactive, engaging ways for users to find items they enjoy. We seek to improve conversational recommendation via three dimensions: 1) We aim to mimic a common mode of human…

Computation and Language · Computer Science 2021-12-13 Shuyang Li , Bodhisattwa Prasad Majumder , Julian McAuley

Human interactions and human-computer interactions are strongly influenced by style as well as content. Adding a persona to a chatbot makes it more human-like and contributes to a better and more engaging user experience. In this work, we…

Computation and Language · Computer Science 2017-08-03 Grishma Jena , Mansi Vashisht , Abheek Basu , Lyle Ungar , João Sedoc

As large language models improve, there is increasing interest in techniques that leverage these models' capabilities to refine their own outputs. In this work, we introduce Shepherd, a language model specifically tuned to critique…

Chatbots based on large language models offer cheap conversation practice opportunities for language learners. However, they are hard to control for linguistic forms that correspond to learners' current needs, such as grammar. We control…

Computation and Language · Computer Science 2025-02-12 Dominik Glandorf , Peng Cui , Detmar Meurers , Mrinmaya Sachan

In this work, we report on the effectiveness of our efforts to tailor the personality and conversational style of a conversational agent based on GPT-3.5 and GPT-4 through prompts. We use three personality dimensions with two levels each to…

Human-Computer Interaction · Computer Science 2023-10-18 Heng Gu , Chadha Degachi , Uğur Genç , Senthil Chandrasegaran , Himanshu Verma

We study improving social conversational agents by learning from natural dialogue between users and a deployed model, without extra annotations. To implicitly measure the quality of a machine-generated utterance, we leverage signals like…

Computation and Language · Computer Science 2024-02-02 Richard Yuanzhe Pang , Stephen Roller , Kyunghyun Cho , He He , Jason Weston

Persona can function as the prior knowledge for maintaining the consistency of dialogue systems. Most of previous studies adopted the self persona in dialogue whose response was about to be selected from a set of candidates or directly…

Computation and Language · Computer Science 2021-05-24 Jia-Chen Gu , Hui Liu , Zhen-Hua Ling , Quan Liu , Zhigang Chen , Xiaodan Zhu

Human evaluation has been widely accepted as the standard for evaluating chat-oriented dialogue systems. However, there is a significant variation in previous work regarding who gets recruited as evaluators. Evaluator groups such as domain…

Computation and Language · Computer Science 2023-09-18 Sarah E. Finch , James D. Finch , Jinho D. Choi

Recent work has proposed a methodology for the systematic evaluation of "Situated Language Understanding Agents"-agents that operate in rich linguistic and non-linguistic contexts-through testing them in carefully constructed interactive…

Computation and Language · Computer Science 2023-11-27 Kranti Chalamalasetti , Jana Götze , Sherzod Hakimov , Brielen Madureira , Philipp Sadler , David Schlangen

In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though…

Conversational AI chatbots are transforming industries by streamlining customer service, automating transactions, and enhancing user engagement. However, evaluating these systems remains a challenge, particularly in financial services,…

Computers and Society · Computer Science 2025-02-11 Shailja Gupta , Rajesh Ranjan , Surya Narayan Singh

We introduce a benchmark for evaluating the role-playing capabilities of language models. Our approach leverages different language models to simulate users in dynamic, multi-turn conversations and assess the resulting dialogues. Our…

Computation and Language · Computer Science 2025-04-10 Ilya Gusev

Automatic evaluation is beneficial for open-domain dialog system development. However, standard word-overlap metrics (BLEU, ROUGE) do not correlate well with human judgements of open-domain dialog systems. In this work we propose to use the…

Computation and Language · Computer Science 2022-02-18 Sarik Ghazarian , Behnam Hedayatnia , Alexandros Papangelis , Yang Liu , Dilek Hakkani-Tur

While the whole world is still struggling with the COVID-19 pandemic, online learning and home office become more common. Many schools transfer their courses teaching to the online classroom. Therefore, it is significant to mine the…

Computation and Language · Computer Science 2021-08-30 Ru Yang , Maryam Edalati

Generative seq2seq dialogue systems are trained to predict the next word in dialogues that have already occurred. They can learn from large unlabeled conversation datasets, build a deep understanding of conversational context, and generate…

Computation and Language · Computer Science 2019-10-21 Sam Shleifer , Manish Chablani , Namit Katariya , Anitha Kannan , Xavier Amatriain

As conversational agents become increasingly common in behaviour change interventions, understanding optimal feedback delivery mechanisms becomes increasingly important. However, choosing a style that both lessens psychological reactance…

Human-Computer Interaction · Computer Science 2026-04-15 Samuel Rhys Cox , Joel Wester , Niels van Berkel
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