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The fact that the number of users of open source software (OSS) is practically un-limited and that ultimately the software quality is determined by end users experience, makes the usability an even more critical quality attribute than it is…

Software Engineering · Computer Science 2015-07-27 Arif Raza , Luiz Fernando Capretz

Recent years have seen a sharp increase in the use of open source projects by common novice users; Open Source Software (OSS) is thus no longer a reserved arena for software developers and computer gurus. Although user-centered designs are…

Human-Computer Interaction · Computer Science 2015-12-01 Arif Raza , Luiz Fernando Capretz , Faheem Ahmed

In application software, the satisfaction of target users makes the software more acceptable. Open Source Software (OSS) systems have neither the physical nor the commercial boundaries of proprietary software, thus users from all over the…

Software Engineering · Computer Science 2015-07-27 Arif Raza , Luiz Fernando Capretz

Previous work established that open source software (OSS) projects can benefit from the involvement of UX professionals, who offer user-centric perspectives and contributions to improve software usability. However, their participation in…

Human-Computer Interaction · Computer Science 2025-03-05 Arghavan Sanei , Jinghui Cheng

Usability and user experience (UX) issues are often not well emphasized and addressed in open source software (OSS) development. There is an imperative need for supporting OSS communities to collaboratively identify, understand, and fix UX…

Human-Computer Interaction · Computer Science 2019-02-21 Jinghui Cheng , Jin L. C. Guo

As open source software (OSS) becomes increasingly mature and popular, there are significant challenges with properly accounting for usability concerns for the diverse end users. Participatory design, where multiple stakeholders collaborate…

Human-Computer Interaction · Computer Science 2021-02-26 Jazlyn Hellman , Jinghui Cheng , Jin L. C. Guo

End users positive response is essential for the success of any software. This is true for both commercial and Open Source Software (OSS). OSS is popular not only because of its availability, which is usually free but due to the user…

Software Engineering · Computer Science 2020-05-21 Arif Razza , Luiz Fernando Capretz , Shuib Basri

Usability is a crucial factor but one of the most neglected concerns in open source software (OSS). While far from an ideal approach, a common practice that OSS communities adopt to collaboratively address usability is through discussions…

Human-Computer Interaction · Computer Science 2023-11-13 Arghavan Sanei , Jinghui Cheng

User satisfaction has always been important in the success of software, regardless of whether it is closed and proprietary or open source software (OSS). OSS users are geographically distributed and include technical as well as novice…

Software Engineering · Computer Science 2015-07-29 Arif Raza , Luiz Fernando Capretz

Open Source Software (OSS) has changed drastically over the last decade, with OSS projects now producing a large ecosystem of popular products, involving industry participation, and providing professional career opportunities. But our…

Software Engineering · Computer Science 2024-01-24 Marco Gerosa , Igor Wiese , Bianca Trinkenreich , Georg Link , Gregorio Robles , Christoph Treude , Igor Steinmacher , Anita Sarma

The usability of open-source software (OSS) is important but frequently overlooked in favor of technical and functional complexity. Argumentation can be a pivotal device for diverse stakeholders in OSS usability discussions to express…

Software Engineering · Computer Science 2025-12-10 Arghavan Sanei , Chaima Amiri , Atefeh Shokrizadeh , Jinghui Cheng

When inspiring software developers to contribute to open source software, the act is often referenced as an opportunity to build tools to support the developer community. However, that is not the only charge that propels contributions --…

Software Engineering · Computer Science 2022-04-13 Yu Huang , Denae Ford , Thomas Zimmermann

In open-source software (OSS), software vulnerabilities have significantly increased. Although researchers have investigated the perspectives of vulnerability reporters and OSS contributor security practices, understanding the perspectives…

Software Engineering · Computer Science 2025-02-04 Jessy Ayala , Yu-Jye Tung , Joshua Garcia

[Context] Open Source Software (OSS) is nowadays used and integrated in most of the commercial products. However, the selection of OSS projects for integration is not a simple process, mainly due to a of lack of clear selection models and…

Software Engineering · Computer Science 2022-02-07 Xiaozhou Li , Sergio Moreschini , Zheying Zhang , Davide Taibi

Open source projects play a significant role in software production. Most of the software projects reuse and build upon the existing open source projects and libraries. While reusing is a time and cost-saving strategy, some of the key…

Software Engineering · Computer Science 2022-08-03 Javad Ghofrani , Paria Heravi , Kambiz A. Babaei , Mohammad Soorati

Open source software (OSS) has been playing a fundamental role in not only information technology but also our social lives. Attracted by various advantages of OSS, increasing commercial companies take extensive participation in open source…

Software Engineering · Computer Science 2024-05-28 Xuetao Li , Yuxia Zhang , Cailean Osborne , Minghui Zhou , Zhi Jin , Hui Liu

Participation of women in Open Source Software (OSS) is very unbalanced, despite various efforts to improve diversity. This is concerning not only because women do not get the chance of career and skill developments afforded by OSS, but…

Software Engineering · Computer Science 2024-01-24 Bianca Trinkenreich , Igor Wiese , Anita Sarma , Marco Gerosa , Igor Steinmacher

Open-source software (OSS) developers often struggle to understand and respond to user context, while existing tools, such as issue trackers (for handling bugs, requests, and feedback), largely focus on technical discussion. Although…

Human-Computer Interaction · Computer Science 2026-04-28 Boniface Bahati Tadjuidje , Jin L. C. Guo , Jinghui Cheng

Open-source software (OSS) community managers face significant challenges in retaining contributors, as they must monitor activity and engagement while navigating complex dynamics of collaboration. Current tools designed for managing…

Software Engineering · Computer Science 2026-02-13 Zixuan Feng , Katie Kimura , Bianca Trinkenreich , Igor Steinmacher , Marco Gerosa , Anita Sarma

Open Source Software (OSS) projects offer valuable opportunities to train the next generation of software engineers while benefiting projects and society as a whole. While research has extensively explored student participation in OSS and…

Software Engineering · Computer Science 2025-04-25 Italo Santos , Katia Romero Felizardo , Bianca Trinkereinch , Daniel M. German , Igor Steinmacher , Marco A. Gerosa
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