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The move from boxed products to services and the widespread adoption of cloud computing has had a huge impact on the software development life cycle and DevOps processes. Particularly, incident management has become critical for developing…

Software Engineering · Computer Science 2021-06-24 Manish Shetty , Chetan Bansal , Sumit Kumar , Nikitha Rao , Nachiappan Nagappan

In today's digital world, there is an increasing focus on soft skills. On the one hand, they facilitate innovation at companies, but on the other, they are unlikely to be automated soon. Researchers struggle with accurately approaching…

Computation and Language · Computer Science 2021-07-14 Silvia Fareri , Nicola Melluso , Filippo Chiarello , Gualtiero Fantoni

Incident management is essential to maintain the reliability and availability of cloud computing services. Cloud vendors typically disclose incident reports to the public, summarizing the failures and recovery process to help minimize their…

Performance · Computer Science 2026-03-18 Xiaoyu Chu , Shashikant Ilager , Yizhen Zang , Sacheendra Talluri , Alexandru Iosup

Inference using deep neural networks is often outsourced to the cloud since it is a computationally demanding task. However, this raises a fundamental issue of trust. How can a client be sure that the cloud has performed inference…

Machine Learning · Computer Science 2021-05-14 Zahra Ghodsi , Tianyu Gu , Siddharth Garg

Cyber incidents can have a wide range of cause from a simple connection loss to an insistent attack. Once a potential cyber security incidents and system failures have been identified, deciding how to proceed is often complex. Especially,…

Computers and Society · Computer Science 2020-07-16 Sandro Passarelli , Cem Gündogan , Lars Stiemert , Matthias Schopp , Peter Hillmann

Named entity recognition (NER) is a fundamental component in many applications, such as Web Search and Voice Assistants. Although deep neural networks greatly improve the performance of NER, due to the requirement of large amounts of…

Computation and Language · Computer Science 2021-06-02 Shining Liang , Ming Gong , Jian Pei , Linjun Shou , Wanli Zuo , Xianglin Zuo , Daxin Jiang

KnowNER is a multilingual Named Entity Recognition (NER) system that leverages different degrees of external knowledge. A novel modular framework divides the knowledge into four categories according to the depth of knowledge they convey.…

Computation and Language · Computer Science 2017-09-13 Dominic Seyler , Tatiana Dembelova , Luciano Del Corro , Johannes Hoffart , Gerhard Weikum

Clinical notes often describe important aspects of a patient's stay and are therefore critical to medical research. Clinical concept extraction (CCE) of named entities - such as problems, tests, and treatments - aids in forming an…

Computation and Language · Computer Science 2018-03-07 Willie Boag , Elena Sergeeva , Saurabh Kulshreshtha , Peter Szolovits , Anna Rumshisky , Tristan Naumann

Although named entity recognition (NER) helps us to extract domain-specific entities from text (e.g., artists in the music domain), it is costly to create a large amount of training data or a structured knowledge base to perform accurate…

Computation and Language · Computer Science 2023-06-07 Kosuke Nishida , Naoki Yoshinaga , Kyosuke Nishida

Recent advances in named entity recognition (NER) have pushed the boundary of the task to incorporate visual signals, leading to many variants, including multi-modal NER (MNER) or grounded MNER (GMNER). A key challenge to these tasks is…

Computation and Language · Computer Science 2024-04-03 Hyunjong Ok , Taeho Kil , Sukmin Seo , Jaeho Lee

While spatio-temporal Graph Neural Networks (GNNs) excel at modeling recurring traffic patterns, their reliability plummets during non-recurring events like accidents. This failure occurs because GNNs are fundamentally correlational models,…

Artificial Intelligence · Computer Science 2025-11-18 Luyao Niu , Zepu Wang , Shuyi Guan , Yang Liu , Peng Sun

The objective of our work is to demonstrate the feasibility of utilizing deep learning models to extract safety signals related to the use of dietary supplements (DS) in clinical text. Two tasks were performed in this study. For the named…

Information Retrieval · Computer Science 2020-11-24 Yadan Fan , Sicheng Zhou , Yifan Li , Rui Zhang

In this work, we address the NER problem by splitting it into two logical sub-tasks: (1) Span Detection which simply extracts entity mention spans irrespective of entity type; (2) Span Classification which classifies the spans into their…

Computation and Language · Computer Science 2023-11-01 Jatin Arora , Youngja Park

Despite significant reliability efforts, large-scale cloud services inevitably experience production incidents that can significantly impact service availability and customer's satisfaction. Worse, in many cases one incident can lead to…

Distributed, Parallel, and Cluster Computing · Computer Science 2024-03-28 Supriyo Ghosh , Karish Grover , Jimmy Wong , Chetan Bansal , Rakesh Namineni , Mohit Verma , Saravan Rajmohan

The extraction of critical information from crime-related documents is a crucial task for law enforcement agencies. Named-Entity Recognition (NER) can perform this task in extracting information about the crime, the criminal, or law…

Neural networks (NNs) can achieved high performance in various fields such as computer vision, and natural language processing. However, deploying NNs in resource-constrained safety-critical systems has challenges due to uncertainty in the…

Machine Learning · Computer Science 2024-01-17 Soyed Tuhin Ahmed

Given the paramount importance of safety in the aviation industry, even minor operational anomalies can have significant consequences. Comprehensive documentation of incidents and accidents serves to identify root causes and propose safety…

Machine Learning · Computer Science 2025-01-23 Aziida Nanyonga , Hassan Wasswa , Graham Wild

This research showcases the innovative integration of Large Language Models into machine learning workflows for traffic incident management, focusing on the classification of incident severity using accident reports. By leveraging features…

Machine Learning · Computer Science 2024-05-01 Artur Grigorev , Khaled Saleh , Yuming Ou , Adriana-Simona Mihaita

The automated and timely conversion of cybersecurity information from unstructured online sources, such as blogs and articles to more formal representations has become a necessity for many applications in the domain nowadays. Named Entity…

Information Retrieval · Computer Science 2024-09-18 Houssem Gasmi , Jannik Laval , Abdelaziz Bouras

Fully understanding narratives often requires identifying events in the context of whole documents and modeling the event relations. However, document-level event extraction is a challenging task as it requires the extraction of event and…

Computation and Language · Computer Science 2021-05-11 Kung-Hsiang Huang , Nanyun Peng
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