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Social chatbots have gained immense popularity, and their appeal lies not just in their capacity to respond to the diverse requests from users, but also in the ability to develop an emotional connection with users. To further develop and…

Computation and Language · Computer Science 2022-06-01 Avinash Madasu , Mauajama Firdaus , Asif Eqbal

Chatbots and AI assistants have claimed their importance in today life. The main reason behind adopting this technology is to connect with the user, understand their requirements, and fulfill them. This has been achieved but at the cost of…

Computation and Language · Computer Science 2021-02-23 Muhammad Hamzah Mushtaq

Natural Language Understanding (NLU) is a branch of Natural Language Processing (NLP) that uses intelligent computer software to understand texts that encode human knowledge. Recent years have witnessed notable progress across various NLU…

Computation and Language · Computer Science 2022-03-01 Xinliang Frederick Zhang

Conversation interfaces (CIs), or chatbots, are a popular form of intelligent agents that engage humans in task-oriented or informal conversation. In this position paper and demonstration, we argue that chatbots working in dynamic…

Artificial Intelligence · Computer Science 2018-03-28 Biplav Srivastava

Personalized support is essential to fulfill individuals' emotional needs and sustain their mental well-being. Large language models (LLMs), with great customization flexibility, hold promises to enable individuals to create their own…

Human-Computer Interaction · Computer Science 2025-05-01 Xi Zheng , Zhuoyang Li , Xinning Gui , Yuhan Luo

In this study, we aim to find a method to auto-tag sentences specific to a domain. Our training data comprises short conversational sentences extracted from chat conversations between company's customer representatives and web site…

Computation and Language · Computer Science 2021-06-10 Şükrü Ozan , D. Emre Taşar

Conversational agents, such as chatbots and virtual assistants, have become essential in software development, boosting productivity, collaboration, and automating various tasks. This paper examines the role of adaptive AI-powered…

Software Engineering · Computer Science 2025-07-16 Omar Elsisi , Glaucia Melo

Chatbots, the common moniker for collaborative assistants, are Artificial Intelligence (AI) software that enables people to naturally interact with them to get tasks done. Although chatbots have been studied since the dawn of AI, they have…

Human-Computer Interaction · Computer Science 2023-09-15 Biplav Srivastava , Kausik Lakkaraju , Tarmo Koppel , Vignesh Narayanan , Ashish Kundu , Sachindra Joshi

The rapid advancement of Artificial Intelligence has resulted in the advent of Large Language Models (LLMs) with the capacity to produce text that closely resembles human communication. These models have been seamlessly integrated into…

Machine Learning · Computer Science 2025-02-04 Zenon Lamprou , Yashar Moshfeghi

We conducted a human subject study of named entity recognition on a noisy corpus of conversational music recommendation queries, with many irregular and novel named entities. We evaluated the human NER linguistic behaviour in these…

Computation and Language · Computer Science 2023-03-14 Elena V. Epure , Romain Hennequin

Existing conversational systems are mostly agent-centric, which assumes the user utterances would closely follow the system ontology (for NLU or dialogue state tracking). However, in real-world scenarios, it is highly desirable that the…

Computation and Language · Computer Science 2021-09-10 Zhiyu Chen , Honglei Liu , Hu Xu , Seungwhan Moon , Hao Zhou , Bing Liu

Although people have the ability to engage in vapid dialogue without effort, this may not be a uniquely human trait. Since the 1960's researchers have been trying to create agents that can generate artificial conversation. These programs…

Computation and Language · Computer Science 2021-06-07 Thomas Conley , Jack St. Clair , Jugal Kalita

This article proposes an embodied conversational agent named Arthur. In addition to being able to talk to a person (using text and voice), he is also able to recognize the person he is talking to and detect his/her expressed emotion through…

Human-Computer Interaction · Computer Science 2021-04-28 Paulo Knob , Willian S. Dias , Natanael Kuniechick , Joao Moraes , Soraia Raupp Musse

Chatbots are intelligent software built to be used as a replacement for human interaction. Existing studies typically do not provide enough support for low-resource languages like Bangla. Due to the increasing popularity of social media, we…

Computation and Language · Computer Science 2021-10-14 Fahim Shahriar Khan , Mueeze Al Mushabbir , Mohammad Sabik Irbaz , MD Abdullah Al Nasim

There are numerous frameworks capable of creating and orchestrating agents to address complex tasks. However, most of them highly coupled Python programming with agent declaration, making it hard for maintenance and runtime optimization. In…

Multiagent Systems · Computer Science 2025-07-29 Sirui Zeng , Xifeng Yan

Personalized chatbots focus on endowing chatbots with a consistent personality to behave like real users, give more informative responses, and further act as personal assistants. Existing personalized approaches tried to incorporate several…

Computation and Language · Computer Science 2021-09-03 Zhengyi Ma , Zhicheng Dou , Yutao Zhu , Hanxun Zhong , Ji-Rong Wen

Conversational agents are increasingly used as support tools along mental therapeutic pathways with significant societal impacts. In particular, empathy is a key non-functional requirement in therapeutic contexts, yet current chatbot…

Computation and Language · Computer Science 2026-01-14 Francesco Dettori , Matteo Forasassi , Lorenzo Veronese , Livia Lestingi , Vincenzo Scotti , Matteo Giovanni Rossi

In this paper, we propose Tutoring bot, a generative chatbot trained on a large scale of tutor-student conversations for English-language learning. To mimic a human tutor's behavior in language education, the tutor bot leverages diverse…

Artificial Intelligence · Computer Science 2023-02-27 Hyungjoo Chae , Minjin Kim , Chaehyeong Kim , Wonseok Jeong , Hyejoong Kim , Junmyung Lee , Jinyoung Yeo

In this work, we present the Chatbot Interaction with Artificial Intelligence (CI-AI) framework as an approach to the training of deep learning chatbots for task classification. The intelligent system augments human-sourced data via…

Computation and Language · Computer Science 2020-10-23 Jordan J. Bird , Anikó Ekárt , Diego R. Faria

With the rapid development of artificial intelligence, conversational bots have became prevalent in mainstream E-commerce platforms, which can provide convenient customer service timely. To satisfy the user, the conversational bots need to…

Computation and Language · Computer Science 2021-09-23 Zhenyu Zhang , Tao Guo , Meng Chen
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