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A conversational agent (chatbot) is a piece of software that is able to communicate with humans using natural language. Modeling conversation is an important task in natural language processing and artificial intelligence. While chatbots…

Computation and Language · Computer Science 2019-08-26 Richard Csaky

Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to…

Computation and Language · Computer Science 2022-01-19 Guendalina Caldarini , Sardar Jaf , Kenneth McGarry

Providing the best customer experience is one of the primary concerns for the firms that are based online. The advancement of machine learning is revolutionising the company's attitude towards the client through improving the service…

Computation and Language · Computer Science 2022-07-22 Rejwan Bin Sulaiman

Chatbots have become one of the main pathways for the delivery of business automation tools. Multi-agent systems offer a framework for designing chatbots at scale, making it easier to support complex conversations that span across multiple…

Computation and Language · Computer Science 2023-12-20 Burak Aksar , Yara Rizk , Tathagata Chakraborti

The conversational agents is one of the most interested topics in computer science field in the recent decade. Which can be composite from more than one subject in this field, which you need to apply Natural Language Processing Concepts and…

Computation and Language · Computer Science 2022-01-19 Moataz Mohammed , Mostafa M. Aref

Intelligent Conversational Agent development using Artificial Intelligence or Machine Learning technique is an interesting problem in the field of Natural Language Processing. With the rise of deep learning, these models were quickly…

Computation and Language · Computer Science 2020-06-05 Abonia Sojasingarayar

Efforts have been made to make machines converse like humans in the past few decades. The recent techniques of Large Language Models (LLMs) make it possible to have human-like conversations with machines, but LLM's flaws of lacking…

Logic in Computer Science · Computer Science 2025-02-14 Yankai Zeng

Software engineering (SE) chatbots are increasingly gaining attention for their role in enhancing development processes. At the core of chatbots are Natural Language Understanding platforms (NLUs), which enable them to comprehend user…

Software Engineering · Computer Science 2025-07-21 Ebube Alor , Ahmad Abdellatif , SayedHassan Khatoonabadi , Emad Shihab

Background: The adoption of chatbots into software development tasks has become increasingly popular among practitioners, driven by the advantages of cost reduction and acceleration of the software development process. Chatbots understand…

Software Engineering · Computer Science 2024-07-17 Ahmad Abdellatif , Khaled Badran , Diego Elias Costa , Emad Shihab

In recent times, a large number of people have been involved in establishing their own businesses. Unlike humans, chatbots can serve multiple customers at a time, are available 24/7 and reply in less than a fraction of a second. Though…

Chatbot is a machine with the ability to answer automatically through a conversational interface. A chatbot is considered as one of the most exceptional and promising expressions of human computer interaction. Voice-based chatbots or…

Human-Computer Interaction · Computer Science 2022-08-24 Sagina Athikkal , John Jenq

Conversational practice, while crucial for all language learners, can be challenging to get enough of and very expensive. Chatbots are computer programs developed to engage in conversations with humans. They are designed as software avatars…

Human-Computer Interaction · Computer Science 2020-11-17 Jasna Petrovic , Mladjan Jovanovic

Chatbots are conversational software applications designed to interact dialectically with users for a plethora of different purposes. Surprisingly, these colloquial agents have only recently been coupled with computational models of…

Artificial Intelligence · Computer Science 2024-08-07 Federico Castagna , Nadin Kokciyan , Isabel Sassoon , Simon Parsons , Elizabeth Sklar

Integrating machine learning (ML) into customer service chatbots enhances their ability to understand and respond to user queries, ultimately improving service performance. However, they may appear artificial to some users and affecting…

Artificial Intelligence · Computer Science 2024-09-30 Nurul Ain Nabilah Mohd Isa , Siti Nuraishah Agos Jawaddi , Azlan Ismail

With a major focus on its history, difficulties, and promise, this research paper provides a thorough analysis of the chatbot technology environment as it exists today. It provides a very flexible chatbot system that makes use of…

Artificial Intelligence · Computer Science 2023-10-16 Shivom Aggarwal , Shourya Mehra , Pritha Mitra

Creating and deploying customized applications is crucial for operational success and enriching user experiences in the rapidly evolving modern business world. A prominent facet of modern user experiences is the integration of chatbots or…

We present a review of personality in neural conversational agents (CAs), also called chatbots. First, we define Personality, Persona, and Profile. We explain all personality schemes which have been used in CAs, and list models under the…

Computation and Language · Computer Science 2024-01-02 Richard Sutcliffe

Chatbots are one class of intelligent, conversational software agents activated by natural language input (which can be in the form of text, voice, or both). They provide conversational output in response, and if commanded, can sometimes…

Computers and Society · Computer Science 2017-04-18 Nicole M. Radziwill , Morgan C. Benton

Entity Linking (EL) is an essential and challenging task in natural language processing that seeks to link some text representing an entity within a document or sentence with its corresponding entry in a dictionary or knowledge base. Most…

Computation and Language · Computer Science 2024-02-26 Yifan Ding , Qingkai Zeng , Tim Weninger

AI chatbots have made vast strides in technology improvement in recent years and are already operational in many industries. Advanced Natural Language Processing techniques, based on deep networks, efficiently process user requests to carry…

Computation and Language · Computer Science 2021-05-17 Nathan Dolbir , Triyasha Dastidar , Kaushik Roy
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