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In emotionally supportive conversations, well-intended positivity can sometimes misfire, leading to responses that feel dismissive, minimizing, or unrealistically optimistic. We examine this phenomenon of incongruent positivity as…
In this paper, we explore the feasibility of leveraging large language models (LLMs) to automate or otherwise assist human raters with identifying harmful content including hate speech, harassment, violent extremism, and election…
Corpora and web texts can become a rich language learning resource if we have a means of assessing whether they are linguistically appropriate for learners at a given proficiency level. In this paper, we aim at addressing this issue by…
Progress on many Natural Language Processing (NLP) tasks, such as text classification, is driven by objective, reproducible and scalable evaluation via publicly available benchmarks. However, these are not always representative of…
An ever-increasing amount of social media content requires advanced AI-based computer programs capable of extracting useful information. Specifically, the extraction of health-related content from social media is useful for the development…
Survivors of sexual harassment frequently share their experiences on social media, revealing their feelings and emotions and seeking advice. We observed that on Reddit, survivors regularly share long posts that describe a combination of (i)…
Social media, particularly Twitter, has seen a significant increase in incidents like trolling and hate speech. Thus, identifying hate speech is the need of the hour. This paper introduces a computational framework to curb the hate content…
With the rapid growth of the developer community, the amount of posts on online technical forums has been growing rapidly, which poses difficulties for users to filter useful posts and find important information. Tags provide a concise…
We propose TuringAdvice, a new challenge task and dataset for language understanding models. Given a written situation that a real person is currently facing, a model must generate helpful advice in natural language. Our evaluation…
Mental health in children and adolescents has been steadily deteriorating over the past few years. The recent advent of Large Language Models (LLMs) offers much hope for cost and time efficient scaling of monitoring and intervention, yet…
In Computer-Supported learning, monitoring and engaging a group of learners is a complex task for teachers, especially when learners are working collaboratively: Are my students motivated? What kind of progress are they making? Should I…
The exponential increase in the use of the Internet and social media over the last two decades has changed human interaction. This has led to many positive outcomes, but at the same time it has brought risks and harms. While the volume of…
Mental health disorders are a global crisis. While various datasets exist for detecting such disorders, there remains a critical gap in identifying individuals actively seeking help. This paper introduces a novel dataset, M-Help,…
Students who take an online course, such as a MOOC, use the course's discussion forum to ask questions or reach out to instructors when encountering an issue. However, reading and responding to students' questions is difficult to scale…
Disclaimer: This paper is concerned with violent online harassment. To describe the subject at an adequate level of realism, examples of our collected tweets involve violent, threatening, vulgar and hateful speech language in the context of…
Existing studies on using social media for deriving mental health status of users focus on the depression detection task. However, for case management and referral to psychiatrists, healthcare workers require practical and scalable…
Rapid crisis response requires real-time analysis of messages. After a disaster happens, volunteers attempt to classify tweets to determine needs, e.g., supplies, infrastructure damage, etc. Given labeled data, supervised machine learning…
Providing timely support and intervention is crucial in mental health settings. As the need to engage youth comfortable with texting increases, mental health providers are exploring and adopting text-based media such as chatbots,…
Text sentiment analysis for preliminary depression status estimation of users on social media is a widely exercised and feasible method, However, the immense variety of users accessing the social media websites and their ample mix of…
Triage notes, created at the start of a patient's hospital visit, contain a wealth of information that can help medical staff and researchers understand Emergency Department patient epidemiology and the degree of time-dependent illness or…