Related papers: Answer Ranking for Product-Related Questions via M…

In e-commerce portals, generating answers for product-related questions has become a crucial task. In this paper, we propose the task of product-aware answer generation, which tends to generate an accurate and complete answer from…

With the increasing number of merchandise on e-commerce platforms, users tend to refer to reviews of other shoppers to decide which product they should buy. However, with so many reviews of a product, users often have to spend lots of time…

Item recommendation task predicts a personalized ranking over a set of items for each individual user. One paradigm is the rating-based methods that concentrate on explicit feedbacks and hence face the difficulties in collecting them.…

Recommendation systems are an important units in today's e-commerce applications, such as targeted advertising, personalized marketing and information retrieval. In recent years, the importance of contextual information has motivated…

Open Domain Question Answering requires systems to retrieve external knowledge and perform multi-hop reasoning by composing knowledge spread over multiple sentences. In the recently introduced open domain question answering challenge…

Accurate query-product relevance labeling is indispensable to generate ground truth dataset for search ranking in e-commerce. Traditional approaches for annotating query-product pairs rely on human-based labeling services, which is…

State-of-the-art recommender system (RS) mostly rely on complex deep neural network (DNN) model structure, which makes it difficult to provide explanations along with RS decisions. Previous researchers have proved that providing…

A fundamental technique of recommender systems involves modeling user preferences, where queries and items are widely used as symbolic representations of user interests. Queries delineate user needs at an abstract level, providing a…

In e-commerce portals, generating answers for product-related questions has become a crucial task. In this paper, we focus on the task of product-aware answer generation, which learns to generate an accurate and complete answer from…

Product search has been a crucial entry point to serve people shopping online. Most existing personalized product models follow the paradigm of representing and matching user intents and items in the semantic space, where finer-grained…

Conversational recommendation systems (CRSs) use multi-turn interaction to capture user preferences and provide personalized recommendations. A fundamental challenge in CRSs lies in effectively understanding user preferences from…

Optimizing industrial search ranking models solely for user engagement signals often introduces systematic biases, prioritizing popular or price-anchored items that may not satisfy semantic intent. We present a production-scale multi-task…

Writing review for a purchased item is a unique channel to express a user's opinion in E-Commerce. Recently, many deep learning based solutions have been proposed by exploiting user reviews for rating prediction. In contrast, there has been…

Users post numerous product-related questions on e-commerce platforms, affecting their purchase decisions. Product-related question answering (PQA) entails utilizing product-related resources to provide precise responses to users. We…

Product reviews, in the form of texts dominantly, significantly help consumers finalize their purchasing decisions. Thus, it is important for e-commerce companies to predict review helpfulness to present and recommend reviews in a more…

Product review websites provide an incredible lens into the wide variety of opinions and experiences of different people, and play a critical role in helping users discover products that match their personal needs and preferences. To help…

Users' reviews contain valuable information which are not taken into account in most recommender systems. According to the latest studies in this field, using review texts could not only improve the performance of recommendation, but it can…

Customer reviews represent a very rich data source from which we can extract very valuable information about different online shopping experiences. The amount of the collected data may be very large especially for trendy items (products,…

Most efforts in interpreting neural relevance models have focused on local explanations, which explain the relevance of a document to a query but are not useful in predicting the model's behavior on unseen query-document pairs. We propose a…

Information retrieval (IR) is a pivotal component in various applications. Recent advances in machine learning (ML) have enabled the integration of ML algorithms into IR, particularly in ranking systems. While there is a plethora of…