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Customer support via chat requires agents to resolve customer queries with minimum wait time and maximum customer satisfaction. Given that the agents as well as the customers can have varying levels of literacy, the overall quality of…

Computation and Language · Computer Science 2021-03-25 Sonal Garg , Sumanth Prabhu , Hemant Misra , G. Srinivasaraghavan

Designing effective reward functions remains a fundamental challenge in reinforcement learning (RL), as it often requires extensive human effort and domain expertise. While RL from human feedback has been successful in aligning agents with…

Machine Learning · Computer Science 2025-06-17 Tung Minh Luu , Younghwan Lee , Donghoon Lee , Sunho Kim , Min Jun Kim , Chang D. Yoo

Reinforcement learning (RL) is a machine learning approach that trains agents to maximize cumulative rewards through interactions with environments. The integration of RL with deep learning has recently resulted in impressive achievements…

Neural and Evolutionary Computing · Computer Science 2023-08-31 Hui Bai , Ran Cheng , Yaochu Jin

This paper explores multiple optimization methods to improve the performance of rating-based reinforcement learning (RbRL). RbRL, a method based on the idea of human ratings, has been developed to infer reward functions in reward-free…

Machine Learning · Computer Science 2025-01-15 Evelyn Rose , Devin White , Mingkang Wu , Vernon Lawhern , Nicholas R. Waytowich , Yongcan Cao

Reinforcement Learning (RL) is a popular machine learning paradigm where intelligent agents interact with the environment to fulfill a long-term goal. Driven by the resurgence of deep learning, Deep RL (DRL) has witnessed great success over…

Machine Learning · Computer Science 2025-09-01 Yunpeng Qing , Shunyu Liu , Jie Song , Yang Zhou , Kaixuan Chen , Huiqiong Wang , Mingli Song

Reinforcement Learning (RL) based document summarisation systems yield state-of-the-art performance in terms of ROUGE scores, because they directly use ROUGE as the rewards during training. However, summaries with high ROUGE scores often…

Computation and Language · Computer Science 2019-09-04 Florian Böhm , Yang Gao , Christian M. Meyer , Ori Shapira , Ido Dagan , Iryna Gurevych

This paper develops a novel rating-based reinforcement learning approach that uses human ratings to obtain human guidance in reinforcement learning. Different from the existing preference-based and ranking-based reinforcement learning…

Machine Learning · Computer Science 2024-01-30 Devin White , Mingkang Wu , Ellen Novoseller , Vernon J. Lawhern , Nicholas Waytowich , Yongcan Cao

The search engine plays a fundamental role in online e-commerce systems, to help users find the products they want from the massive product collections. Relevance is an essential requirement for e-commerce search, since showing products…

Information Retrieval · Computer Science 2021-02-16 Shaowei Yao , Jiwei Tan , Xi Chen , Keping Yang , Rong Xiao , Hongbo Deng , Xiaojun Wan

Recommender systems are embracing conversational technologies to obtain user preferences dynamically, and to overcome inherent limitations of their static models. A successful Conversational Recommender System (CRS) requires proper handling…

Information Retrieval · Computer Science 2020-02-24 Wenqiang Lei , Xiangnan He , Yisong Miao , Qingyun Wu , Richang Hong , Min-Yen Kan , Tat-Seng Chua

Sample-efficient online reinforcement learning often uses replay buffers to store experience for reuse when updating the value function. However, uniform replay is inefficient, since certain classes of transitions can be more relevant to…

Machine Learning · Computer Science 2025-05-12 Renhao Wang , Kevin Frans , Pieter Abbeel , Sergey Levine , Alexei A. Efros

In practice, reinforcement learning (RL) agents are often trained with a possibly imperfect proxy reward function, which may lead to a human-agent alignment issue (i.e., the learned policy either converges to non-optimal performance with…

Machine Learning · Computer Science 2024-10-10 Zhaohui Jiang , Xuening Feng , Paul Weng , Yifei Zhu , Yan Song , Tianze Zhou , Yujing Hu , Tangjie Lv , Changjie Fan

Recommender systems have been widely applied in different real-life scenarios to help us find useful information. In particular, Reinforcement Learning (RL) based recommender systems have become an emerging research topic in recent years,…

Information Retrieval · Computer Science 2023-06-13 Yuanguo Lin , Yong Liu , Fan Lin , Lixin Zou , Pengcheng Wu , Wenhua Zeng , Huanhuan Chen , Chunyan Miao

Reinforcement learning (RL) is a branch of machine learning which is employed to solve various sequential decision making problems without proper supervision. Due to the recent advancement of deep learning, the newly proposed Deep-RL…

Artificial Intelligence · Computer Science 2019-04-17 Dhruv Ramani

Reinforcement learning (RL) has experienced a second wind in the past decade. While incredibly successful in images and videos, these systems still operate within the realm of propositional tasks ignoring the inherent structure that exists…

Machine Learning · Computer Science 2025-10-21 Fateme Golivand Darvishvand , Hikaru Shindo , Sahil Sidheekh , Kristian Kersting , Sriraam Natarajan

Large Language Models (LLMs) possess extensive knowledge and commonsense reasoning capabilities, making them valuable for creating powerful agents. However, existing LLM agent frameworks have not fully utilized past experiences for…

Computation and Language · Computer Science 2025-05-28 Yufei Xiang , Yiqun Shen , Yeqin Zhang , Cam-Tu Nguyen

Effective personalization on large-scale job platforms requires modeling members based on heterogeneous textual sources, including profiles, professional data, and search activity logs. As recommender systems increasingly adopt Large…

Information Retrieval · Computer Science 2026-02-10 Rajat Arora , Ye Tao , Jianqiang Shen , Ping Liu , Muchen Wu , Qianqi Shen , Benjamin Le , Fedor Borisyuk , Jingwei Wu , Wenjing Zhang

We present a novel podcast recommender system deployed at industrial scale. This system successfully optimizes personal listening journeys that unfold over months for hundreds of millions of listeners. In deviating from the pervasive…

Machine Learning · Computer Science 2024-07-30 Lucas Maystre , Daniel Russo , Yu Zhao

Reranking is fundamental to information retrieval and retrieval-augmented generation, with recent Large Language Models (LLMs) significantly advancing reranking quality. Most current works rely on large-scale LLMs (>7B parameters),…

Information Retrieval · Computer Science 2026-04-17 Xianming Li , Aamir Shakir , Rui Huang , Tsz-fung Andrew Lee , Julius Lipp , Benjamin Clavié , Jing Li

This paper focuses on reinforcement learning (RL) with limited prior knowledge. In the domain of swarm robotics for instance, the expert can hardly design a reward function or demonstrate the target behavior, forbidding the use of both…

Machine Learning · Computer Science 2012-08-07 Riad Akrour , Marc Schoenauer , Michèle Sebag

In the last decade, the use of simple rating and comparison surveys has proliferated on social and digital media platforms to fuel recommendations. These simple surveys and their extrapolation with machine learning algorithms shed light on…

Social and Information Networks · Computer Science 2019-01-29 Nandana Sengupta , Nati Srebro , James Evans
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