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Chatbots, also known as conversational agents, have become ubiquitous, offering services for a multitude of domains. Unlike general-purpose chatbots, task-based chatbots are software designed to prioritize the completion of tasks of the…

Software Engineering · Computer Science 2025-09-03 Diego Clerissi , Elena Masserini , Daniela Micucci , Leonardo Mariani

In this paper, we outline the vision of chatbots that facilitate the interaction between citizens and policy-makers at the city scale. We report the results of a co-design session attended by more than 60 participants. We give an outlook of…

Social and Information Networks · Computer Science 2017-08-10 Pavel Kucherbaev , Achilleas Psyllidis , Alessandro Bozzon

Research interest in autonomous agents is on the rise as an emerging topic. The notable achievements of Large Language Models (LLMs) have demonstrated the considerable potential to attain human-like intelligence in autonomous agents.…

Multiagent Systems · Computer Science 2025-01-30 Hung Du , Srikanth Thudumu , Rajesh Vasa , Kon Mouzakis

Software engineering bots - automated tools that handle tedious tasks - are increasingly used by industrial and open source projects to improve developer productivity. Current research in this area is held back by a lack of consensus of…

Software Engineering · Computer Science 2020-10-30 Linda Erlenhov , Francisco Gomes de Oliveira Neto , Philipp Leitner

About 32% of a software practitioners' day involves seeking and using information to support task completion. Although the information needs of software practitioners have been studied extensively, the impact of AI-assisted tools on their…

Software Engineering · Computer Science 2025-04-28 Ebtesam Al Haque , Chris Brown , Thomas D. LaToza , Brittany Johnson

Work on retrieval-based chatbots, like most sequence pair matching tasks, can be divided into Cross-encoders that perform word matching over the pair, and Bi-encoders that encode the pair separately. The latter has better performance,…

Computation and Language · Computer Science 2019-11-07 Amir Vakili Tahami , Azadeh Shakery

Personalized chatbots focus on endowing chatbots with a consistent personality to behave like real users, give more informative responses, and further act as personal assistants. Existing personalized approaches tried to incorporate several…

Computation and Language · Computer Science 2021-09-03 Zhengyi Ma , Zhicheng Dou , Yutao Zhu , Hanxun Zhong , Ji-Rong Wen

The rise of AI agents is transforming how software can be built. The promise of agents is that developers might write code quicker, delegate multiple tasks to different agents, and even write a full piece of software purely out of natural…

Software Engineering · Computer Science 2025-12-17 Ruanqianqian Huang , Avery Reyna , Sorin Lerner , Haijun Xia , Brian Hempel

Conversational agents are systems with a conversational interface that afford interaction in spoken language. These systems are becoming prevalent and are preferred in various contexts and for many users. Despite their increasing success,…

Human-Computer Interaction · Computer Science 2019-02-19 Soodeh Atefi , Mohammad Amin Alipour

Towards conversational agents that are capable of handling more complex questions on contractual conditions, formalizing contract statements in a machine readable way is crucial. However, constructing a formal model which captures the full…

Artificial Intelligence · Computer Science 2019-10-11 Boris Ruf , Matteo Sammarco , Marcin Detyniecki

Recent advancements in large language models (LLMs) have brought significant changes to various domains, especially through LLM-driven autonomous agents. A representative scenario is in software development, where LLM agents demonstrate…

Computation and Language · Computer Science 2024-06-06 Chen Qian , Yufan Dang , Jiahao Li , Wei Liu , Zihao Xie , Yifei Wang , Weize Chen , Cheng Yang , Xin Cong , Xiaoyin Che , Zhiyuan Liu , Maosong Sun

Large Language Models (LLMs) and chatbots show significant promise in streamlining the legal intake process. This advancement can greatly reduce the workload and costs for legal aid organizations, improving availability while making legal…

Computers and Society · Computer Science 2023-11-23 Nick Goodson , Rongfei Lu

Intelligent mobile robots are critical in several scenarios. However, as their computational resources are limited, mobile robots struggle to handle several tasks concurrently and yet guaranteeing real-timeliness. To address this challenge…

Robotics · Computer Science 2021-04-13 Ramyad Hadidi , Nima Shoghi Ghalehshahi , Bahar Asgari , Hyesoon Kim

The rapid development of mobile GUI agents has stimulated growing research interest in long-horizon task automation. However, building agents for these tasks faces a critical bottleneck: the reliance on ever-expanding interaction history…

Artificial Intelligence · Computer Science 2026-05-11 Shizuo Tian , Hao Wen , Yuxuan Chen , Jiacheng Liu , Shanhui Zhao , Guohong Liu , Ju Ren , Yunxin Liu , Yuanchun Li

The rise of (multimodal) large language models (LLMs) has shed light on software agent -- where software can understand and follow user instructions in natural language. However, existing approaches such as API-based and GUI-based agents…

Software Engineering · Computer Science 2025-02-10 Mengwei Xu

Integration, composition, mechanization, and AI assisted development are the driving themes in the future of software development. At their core these concepts are rooted in the increasingly important role of computing in our world, the…

Programming Languages · Computer Science 2024-07-10 Mark Marron

Task-oriented dialog systems have been applied in various tasks, such as automated personal assistants, customer service providers and tutors. These systems work well when users have clear and explicit intentions that are well-aligned to…

Computation and Language · Computer Science 2018-01-09 Zhou Yu , Alan W Black , Alexander I. Rudnicky

Software developers maintain extensive mental models of code they produce and its context, often relying on memory to retrieve or reconstruct design decisions, edge cases, and debugging experiences. These missing links and data obstruct…

Software Engineering · Computer Science 2025-04-29 Edward Misback , Erik Vank , Zachary Tatlock , Steven Tanimoto

Software bots have attracted increasing interest and popularity in both research and society. Their contributions span automation, digital twins, game characters with conscious-like behavior, and social media. However, there is still a lack…

Human-Computer Interaction · Computer Science 2023-11-22 Habtom Kahsay Gidey , Peter Hillmann , Andreas Karcher , Alois Knoll

In the past decades, integrated development environments (IDEs) have been largely advanced to facilitate common software engineering tasks. Yet, with growing information needs driven by increasing complexity in developing modern…

Software Engineering · Computer Science 2021-11-02 Haipeng Cai
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