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Businesses and customers can gain valuable information from product reviews. The sheer number of reviews often necessitates ranking them based on their potential helpfulness. However, only a few reviews ever receive any helpfulness votes on…

Computation and Language · Computer Science 2024-02-27 Ali Boluki , Javad Pourmostafa Roshan Sharami , Dimitar Shterionov

Recent progress in pretraining language models on large textual corpora led to a surge of improvements for downstream NLP tasks. Whilst learning linguistic knowledge, these models may also be storing relational knowledge present in the…

Computation and Language · Computer Science 2019-09-05 Fabio Petroni , Tim Rocktäschel , Patrick Lewis , Anton Bakhtin , Yuxiang Wu , Alexander H. Miller , Sebastian Riedel

Automatic question answering is an important yet challenging task in E-commerce given the millions of questions posted by users about the product that they are interested in purchasing. Hence, there is a great demand for automatic answer…

Computation and Language · Computer Science 2025-07-14 Anand A. Rajasekar , Nikesh Garera

The vocabulary gap is a core challenge in information retrieval (IR). In e-commerce applications like product search, the vocabulary gap is reported to be a bigger challenge than in more traditional application areas in IR, such as news…

Information Retrieval · Computer Science 2020-07-21 Fatemeh Sarvi , Nikos Voskarides , Lois Mooiman , Sebastian Schelter , Maarten de Rijke

With the prosperous of cross-border e-commerce, there is an urgent demand for designing intelligent approaches for assisting e-commerce sellers to offer local products for consumers from all over the world. In this paper, we explore a new…

Computation and Language · Computer Science 2020-05-19 Juntao Li , Chang Liu , Jian Wang , Lidong Bing , Hongsong Li , Xiaozhong Liu , Dongyan Zhao , Rui Yan

Consumers on a shopping mission often leverage both product search and information seeking systems, such as web search engines and Question Answering (QA) systems, in an iterative process to improve their understanding of available products…

Computation and Language · Computer Science 2024-07-18 Saar Kuzi , Shervin Malmasi

Recent advances in large language models (LLMs) have significantly improved the performance of dialog systems, yet current approaches often fail to provide accurate guidance of topic due to their inability to discern user confusion in…

Computation and Language · Computer Science 2025-08-20 Qi Wu , Zhongqi Lu

Recently, pre-trained models have achieved state-of-the-art results in various language understanding tasks, which indicates that pre-training on large-scale corpora may play a crucial role in natural language processing. Current…

Computation and Language · Computer Science 2019-11-22 Yu Sun , Shuohuan Wang , Yukun Li , Shikun Feng , Hao Tian , Hua Wu , Haifeng Wang

Community Question Answering (CQA) becomes increasingly prevalent in recent years. However, there are a large number of answers, which is difficult for users to select the relevant answers. Therefore, answer selection is a very significant…

Computation and Language · Computer Science 2023-11-30 Xinghang Hu

Query and product relevance prediction is a critical component for ensuring a smooth user experience in e-commerce search. Traditional studies mainly focus on BERT-based models to assess the semantic relevance between queries and products.…

Information Retrieval · Computer Science 2025-03-13 Tian Tang , Zhixing Tian , Zhenyu Zhu , Chenyang Wang , Haiqing Hu , Guoyu Tang , Lin Liu , Sulong Xu

Pre-trained models are widely used in the tasks of natural language processing nowadays. However, in the specific field of text simplification, the research on improving pre-trained models is still blank. In this work, we propose a…

Computation and Language · Computer Science 2022-04-19 Renliang Sun , Xiaojun Wan

Automatic question generation aims at the generation of questions from a context, with the corresponding answers being sub-spans of the given passage. Whereas, most of the methods mostly rely on heuristic rules to generate questions, more…

Computation and Language · Computer Science 2019-11-07 Tassilo Klein , Moin Nabi

Conversational user queries are increasingly challenging traditional e-commerce platforms, whose search systems are typically optimized for keyword-based queries. We present an LLM-based semantic search framework that effectively captures…

Information Retrieval · Computer Science 2026-01-26 Emad Siddiqui , Venkatesh Terikuti , Xuan Lu

Recent advances in Large Language Models (LLMs) have been changing the paradigm of Recommender Systems (RS). However, when items in the recommendation scenarios contain rich textual information, such as product descriptions in online…

Information Retrieval · Computer Science 2024-03-21 Zhi Zheng , Wenshuo Chao , Zhaopeng Qiu , Hengshu Zhu , Hui Xiong

Increasing model size when pretraining natural language representations often results in improved performance on downstream tasks. However, at some point further model increases become harder due to GPU/TPU memory limitations and longer…

Computation and Language · Computer Science 2020-02-11 Zhenzhong Lan , Mingda Chen , Sebastian Goodman , Kevin Gimpel , Piyush Sharma , Radu Soricut

Recent advancements in Large Language Models (LLMs) have demonstrated exceptional performance across a wide range of tasks, generating significant interest in their application to recommendation systems. However, existing methods have not…

Computation and Language · Computer Science 2025-04-28 Jieyong Kim , Hyunseo Kim , Hyunjin Cho , SeongKu Kang , Buru Chang , Jinyoung Yeo , Dongha Lee

Open-ended questions are a favored tool among instructors for assessing student understanding and encouraging critical exploration of course material. Providing feedback for such responses is a time-consuming task that can lead to…

Computers and Society · Computer Science 2023-08-07 Jordan K. Matelsky , Felipe Parodi , Tony Liu , Richard D. Lange , Konrad P. Kording

When using supervised fine-tuning (SFT) to adapt large language models (LLMs) to specific domains, a significant challenge arises: should we use the entire SFT dataset for fine-tuning? Common practice often involves fine-tuning directly on…

Computation and Language · Computer Science 2025-05-26 Xiang Liu , Zhaoxiang Liu , Peng Wang , Kohou Wang , Huan Hu , Kai Wang , Shiguo Lian

Automated evaluation of open domain natural language generation (NLG) models remains a challenge and widely used metrics such as BLEU and Perplexity can be misleading in some cases. In our paper, we propose to evaluate natural language…

Computation and Language · Computer Science 2020-02-13 Wangchunshu Zhou , Ke Xu

We are concerned by Data Driven Requirements Engineering, and in particular the consideration of user's reviews. These online reviews are a rich source of information for extracting new needs and improvement requests. In this work, we…

Computation and Language · Computer Science 2022-11-01 Jialiang Wei , Anne-Lise Courbis , Thomas Lambolais , Binbin Xu , Pierre Louis Bernard , Gérard Dray