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We report on experiences with implementing conversational agents in the recruitment domain based on a machine learning (ML) system. Recruitment chatbots mediate communication between job-seekers and recruiters by exposing ML data to…
Chatbots are often designed to mimic social roles attributed to humans. However, little is known about the impact on user's perceptions of using language that fails to conform to the associated social role. Our research draws on…
The development of sophisticated artificial intelligence (AI) conversational agents based on large language models raises important questions about the relationship between human norms, values, and practices and AI design and performance.…
As artificial intelligence technology continues to advance, chatbots are becoming increasingly powerful. Among them, ChatGPT, launched by OpenAI, has garnered widespread attention globally due to its powerful natural language processing…
Building socialbots that can have deep, engaging open-domain conversations with humans is one of the grand challenges of artificial intelligence (AI). To this end, bots need to be able to leverage world knowledge spanning several domains…
The General Data Protection Regulation (GDPR) in the European Union is the most famous recently enacted privacy regulation. Despite of the regulation's legal, political, and technological ramifications, relatively little research has been…
Autonomous agents based on large language models (LLMs) are rapidly emerging as a general-purpose technology, with recent systems such as OpenClaw extending their capabilities through broad tool use, third-party skills, and deeper…
The General Data Protection Regulation (GDPR) requires an organisation that suffers a data breach to notify the competent Data Protection Authority. The organisation must also inform the relevant individuals, when a data breach threatens…
GUI agents are rapidly becoming a new interaction to software, allowing people to navigate web, desktop and mobile rather than execute them click by click. Yet ``agent'' is described with radically different degrees of autonomy, obscuring…
Autonomous intelligent agents are playing increasingly important roles in our lives. They contain information about us and start to perform tasks on our behalves. Chatbots are an example of such agents that need to engage in a complex…
Privacy policies play a vital role in safeguarding user privacy as legal jurisdictions worldwide emphasize the need for transparent data processing. While the suitability of privacy policies to enhance transparency has been critically…
Computational thinking, and by extension, computer programming, is notoriously challenging to learn. Conversational agents and generative artificial intelligence (genAI) have the potential to facilitate this learning process by offering…
Recent advances in large-scale language modeling and generation have enabled the creation of dialogue agents that exhibit human-like responses in a wide range of conversational scenarios spanning a diverse set of tasks, from general…
A frequent pattern in customer care conversations is the agents responding with appropriate webpage URLs that address users' needs. We study the task of predicting the documents that customer care agents can use to facilitate users' needs.…
Recently, chatbots received an increased attention from industry and diverse research communities as a dialogue-based interface providing advanced human-computer interactions. On the other hand, Open Data continues to be an important trend…
In the rapidly evolving field of artificial intelligence (AI) agents, designing the agent's characteristics is crucial for shaping user experience. This workshop aims to establish a research community focused on AI agent persona design for…
The advancement of Large Language Models (LLMs) has led to significant improvements in various service domains, including search, recommendation, and chatbot applications. However, applying state-of-the-art (SOTA) research to industrial…
Conversational human-AI interaction (CHAI) have recently driven mainstream adoption of AI. However, CHAI poses two key challenges for designers and researchers: users frequently have ambiguous goals and an incomplete understanding of AI…
Internet of Things (IoT) is emerging as a significant technology in shaping the future by connecting physical devices or things with internet. It also presents various opportunities for intersection of other technological trends which can…
Romantic AI chatbots have quickly attracted users, but their emotional use raises concerns about privacy and safety. As people turn to these systems for intimacy, comfort, and emotionally significant interaction, they often disclose highly…