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Generative AI's humanlike qualities are driving its rapid adoption in professional domains. However, this anthropomorphic appeal raises concerns from HCI and responsible AI scholars about potential hazards and harms, such as overtrust in…
Algorithmic decision support (ADS), using Machine-Learning-based AI, is becoming a major part of many processes. Organizations introduce ADS to improve decision-making and use available data, thereby possibly limiting deviations from the…
AI assistants are increasingly integrated into older adults' daily lives, offering new opportunities for social support and accessibility while raising important questions about privacy, autonomy, and trust. As these systems become embedded…
Explosive growth in big data technologies and artificial intelligence [AI] applications have led to increasing pervasiveness of information facets and a rapidly growing array of information representations. Information facets, such as…
Most AI systems today are designed to manage tasks and execute predefined steps. This makes them effective for process coordination but limited in their ability to engage in joint problem-solving with humans or contribute new ideas. We…
The increasing integration of AI-powered tools into expert workflows, such as medicine, law, and finance, raises a critical question: how does AI involvement influence a user's trust in the human expert, the AI system, and their…
AI expansion has accelerated workplace adoption of new technologies. Yet, it is unclear whether and how knowledge workers are supported and trained to safely use AI. Inadequate training may lead to unrealized benefits if workers abandon…
As digital threats continue to grow, organizations must find ways to enhance security while protecting user privacy. This paper explores how artificial intelligence (AI) plays a crucial role in achieving this balance. AI technologies can…
Mobile health has the potential to revolutionize health care delivery and patient engagement. In this work, we discuss how integrating Artificial Intelligence into digital health applications-focused on supply chain, patient management, and…
Artificial Intelligence (AI) has found its applications in a variety of environments ranging from data science to cybersecurity. AI helps break through the limitations of traditional algorithms and provides more efficient and flexible…
Knowledge can't be disentangled from people. As AI knowledge systems mine vast volumes of work-related data, the knowledge that's being extracted and surfaced is intrinsically linked to the people who create and use it. When predictive…
Metadata management plays a critical role in data governance, resource discovery, and decision-making in the data-driven era. While traditional metadata approaches have primarily focused on organization, classification, and resource reuse,…
Although Artificial Intelligence (AI) holds great promise for enhancing innovation and productivity, many firms struggle to realize its benefits. We investigate why some firms and industries succeed with AI while others do not, focusing on…
This study investigates the near-future impacts of generative artificial intelligence (AI) technologies on occupational competencies across the U.S. federal workforce. We develop a multi-stage Retrieval-Augmented Generation system to…
Despite the continued anthropomorphization of AI systems, the potential impact of racialization during human-AI interaction is understudied. This study explores how human-AI cooperation may be impacted by the belief that data used to train…
Purpose: The rapid integration of artificial intelligence (AI) systems like ChatGPT, Claude AI, etc., has a deep impact on how work is done. Predicting how AI will reshape work requires understanding not just its capabilities, but how it is…
Machines have at times equalized physical strength by substituting for human effort, and at other times amplified these differences. Artificial intelligence (AI) may likewise narrow or widen disparities in cognitive ability. Recent evidence…
The ubiquity of Information and Communication Technologies (ICTs) in work settings has changed the way employees behave. ICTs such as smartphones, email and social media makes employees more connected than has ever been possible. The degree…
The use of Artificial Intelligence (AI) in public administration is expanding rapidly, moving from automating routine tasks to deploying generative and agentic systems that autonomously act on goals. While AI promises greater efficiency and…
Intelligence can be defined as a predominantly human ability to accomplish tasks that are generally hard for computers and animals. Artificial Intelligence [AI] is a field attempting to accomplish such tasks with computers. AI is becoming…