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Customer feedback is invaluable to companies as they refine their products. Monitoring customer feedback can be automated with Aspect Level Sentiment Classification (ALSC) which allows us to analyse specific aspects of the products in…
Crowdsourcing provides a flexible approach for leveraging human intelligence to solve large-scale problems, gaining widespread acceptance in domains like intelligent information processing, social decision-making, and crowd ideation.…
In this paper we describe the insights from an exploratory qualitative pilot study testing the feasibility of a solution that would encourage older adults to participate in online crowdsourcing tasks in a non-computer scenario. Therefore,…
Crowdsourcing is a process wherein an individual or an organisation utilizes the talent pool present over the Internet to accomplish their task. The existing crowdsourcing platforms and their reputation computation are centralised and hence…
Efficient audio quality assessment is vital for streamlining audio codec development. Objective assessment tools have been developed over time to algorithmically predict quality ratings from subjective assessments, the gold standard for…
Automatic Audio Captioning (AAC) is the task that aims to describe an audio signal using natural language. AAC systems take as input an audio signal and output a free-form text sentence, called a caption. Evaluating such systems is not…
In this paper, we present a new open source toolkit for speech recognition, named CAT (CTC-CRF based ASR Toolkit). CAT inherits the data-efficiency of the hybrid approach and the simplicity of the E2E approach, providing a full-fledged…
We investigate crowdsourcing algorithms for finding the top-quality item within a large collection of objects with unknown intrinsic quality values. This is an important problem with many relevant applications, for example in networked…
Performance of spoken language understanding (SLU) can be degraded with automatic speech recognition (ASR) errors. We propose a novel approach to improve SLU robustness by randomly corrupting clean training text with an ASR error simulator,…
Supervised classification heavily depends on datasets annotated by humans. However, in subjective tasks such as toxicity classification, these annotations often exhibit low agreement among raters. Annotations have commonly been aggregated…
Output-agreement mechanisms such as ESP Game have been widely used in human computation to obtain reliable human-generated labels. In this paper, we argue that a "time-limited" output-agreement mechanism can be used to create a fast and…
Audio and speech coding lack unified evaluation and open-source testing. Many candidate systems were evaluated on proprietary, non-reproducible, or small data, and machine learning-based codecs are often tested on datasets with similar…
We propose a novel objective evaluation metric for synthesized audio in text-to-audio (TTA), aiming to improve the performance of TTA models. In TTA, subjective evaluation of the synthesized sound is an important, but its implementation…
We explore the use of Chain-of-Thought (CoT) prompting with large language models (LLMs) to improve the accuracy of granular sentiment categorization in app store reviews. Traditional numeric and polarity-based ratings often fail to capture…
Recent text generation research has increasingly focused on open-ended domains such as story and poetry generation. Because models built for such tasks are difficult to evaluate automatically, most researchers in the space justify their…
Conversational recommender systems (CRSs) are able to elicit user preferences through multi-turn dialogues. They typically incorporate external knowledge and pre-trained language models to capture the dialogue context. Most CRS approaches,…
Crowdsourcing micro-task platforms facilitate subjective media quality assessment by providing access to a highly scale-able, geographically distributed and demographically diverse pool of crowd workers. Those workers participate in the…
We show how the quality of decisions based on the aggregated opinions of the crowd can be conveniently studied using a sample of individual responses to a standard IQ questionnaire. We aggregated the responses to the IQ questionnaire using…
Prior work has commonly defined argument retrieval from heterogeneous document collections as a sentence-level classification task. Consequently, argument retrieval suffers both from low recall and from sentence segmentation errors making…
We propose several improvements to the speech recognition evaluation. First, we propose a string alignment algorithm that supports both multi-reference labeling, arbitrary-length insertions and better word alignment. This is especially…