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Automatically evaluating text-based, non-task-oriented dialogue systems (i.e., `chatbots') remains an open problem. Previous approaches have suffered challenges ranging from poor correlation with human judgment to poor generalization and…

Computation and Language · Computer Science 2021-04-14 Ian Berlot-Attwell , Frank Rudzicz

Building dialogue systems requires a large corpus of annotated dialogues. Such datasets are usually created via crowdsourcing, which is expensive and time-consuming. In this paper, we propose \textsc{Dialogic}, a novel dialogue simulation…

Computation and Language · Computer Science 2023-06-07 Zekun Li , Wenhu Chen , Shiyang Li , Hong Wang , Jing Qian , Xifeng Yan

A Dialogue System is a system which interacts with human in natural language. At present many universities are developing the dialogue system in their regional language. This paper will discuss about dialogue system, its components,…

Computation and Language · Computer Science 2013-06-19 Suket Arora , Kamaljeet Batra , Sarabjit Singh

With an increasing need for elderly and disability care, there is an increasing opportunity for intelligent and mobile devices such as robots to provide care and support solutions. In order to naturally assist and interact with humans, a…

Robotics · Computer Science 2020-12-24 Katsushi Ikeuchi , David Baumert , Shunsuke Kudoh , Masaru Takizawa

The use of dialogue systems as a medium for human-machine interaction is an increasingly prevalent paradigm. A growing number of dialogue systems use conversation strategies that are learned from large datasets. There are well documented…

Computation and Language · Computer Science 2017-11-27 Peter Henderson , Koustuv Sinha , Nicolas Angelard-Gontier , Nan Rosemary Ke , Genevieve Fried , Ryan Lowe , Joelle Pineau

In this paper, we present a real-world conversational AI system to search for and book hotels through text messaging. Our architecture consists of a frame-based dialogue management system, which calls machine learning models for intent…

Machine Learning · Computer Science 2019-08-28 Bai Li , Nanyi Jiang , Joey Sham , Henry Shi , Hussein Fazal

Collecting data for training dialog systems can be extremely expensive due to the involvement of human participants and need for extensive annotation. Especially in document-grounded dialog systems, human experts need to carefully read the…

Computation and Language · Computer Science 2021-12-16 Qingyang Wu , Song Feng , Derek Chen , Sachindra Joshi , Luis A. Lastras , Zhou Yu

Interruptions, a fundamental component of human communication, can enhance the dynamism and effectiveness of conversations, but only when effectively managed by all parties involved. Despite advancements in robotic systems, state-of-the-art…

Human-Computer Interaction · Computer Science 2025-04-29 Shiye Cao , Jiwon Moon , Amama Mahmood , Victor Nikhil Antony , Ziang Xiao , Anqi Liu , Chien-Ming Huang

One of the main weaknesses of current chatbots or dialogue systems is that they do not learn online during conversations after they are deployed. This is a major loss of opportunity. Clearly, each human user has a great deal of knowledge…

Artificial Intelligence · Computer Science 2020-11-20 Bing Liu , Chuhe Mei

Conversational agents have made significant progress since ELIZA, expanding their role across various domains, including healthcare, education, and customer service. As these agents become increasingly integrated into daily human…

Human-Computer Interaction · Computer Science 2025-07-04 Paulo Ricardo Knob , Leonardo Scholler , Juliano Rigatti , Soraia Raupp Musse

Understanding details of human multimodal interaction can elucidate many aspects of the type of information processing machines must perform to interact with humans. This article gives an overview of recent findings from Linguistics…

Computation and Language · Computer Science 2020-08-10 João Ranhel , Cacilda Vilela

Rule-based dialogue management is still the most popular solution for industrial task-oriented dialogue systems for their interpretablility. However, it is hard for developers to maintain the dialogue logic when the scenarios get more and…

Computation and Language · Computer Science 2021-02-18 Jun Quan , Meng Yang , Qiang Gan , Deyi Xiong , Yiming Liu , Yuchen Dong , Fangxin Ouyang , Jun Tian , Ruiling Deng , Yongzhi Li , Yang Yang , Daxin Jiang

Automated service agents require well-structured workflows to provide consistent and accurate responses to customer queries. However, these workflows are often undocumented, and their automatic extraction from conversations remains…

Computation and Language · Computer Science 2025-02-25 Prafulla Kumar Choubey , Xiangyu Peng , Shilpa Bhagavath , Caiming Xiong , Shiva Kumar Pentyala , Chien-Sheng Wu

Acquiring training data to improve the robustness of dialog systems can be a painstakingly long process. In this work, we propose a method to reduce the cost and effort of creating new conversational agents by artificially generating more…

Computation and Language · Computer Science 2022-05-05 Louis Marceau , Raouf Belbahar , Marc Queudot , Nada Naji , Eric Charton , Marie-Jean Meurs

This paper describes a system that leads us to believe in the feasibility of constructing natural spoken dialogue systems in task-oriented domains. It specifically addresses the issue of robust interpretation of speech in the presence of…

cmp-lg · Computer Science 2008-02-03 James F. Allen , Bradford W. Miller , Eric K. Ringger , Teresa Sikorski

In recent times, there has been an increasing awareness about imminent environmental challenges, resulting in people showing a stronger dedication to taking care of the environment and nurturing green life. The current $19.6 billion indoor…

Computation and Language · Computer Science 2024-01-17 Mohit Tomar , Abhisek Tiwari , Tulika Saha , Prince Jha , Sriparna Saha

As robots enter collaborative workspaces, ensuring mutual understanding between human workers and robotic systems becomes a prerequisite for trust, safety, and efficiency. In this position paper, we draw on the cooperation scenario of the…

Human-Computer Interaction · Computer Science 2025-06-19 Francesco Chiossi , Julian Rasch , Robin Welsch , Albrecht Schmidt , Florian Michahelles

Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational…

Computation and Language · Computer Science 2023-10-13 Aravind Sesagiri Raamkumar , Yinping Yang

Dialogue systems without consistent responses are not fascinating. In this study, we build a dialogue system that can respond based on a given character setting (persona) to bring consistency. Considering the trend of the rapidly increasing…

Computation and Language · Computer Science 2022-06-14 Tomohito Kasahara , Daisuke Kawahara , Nguyen Tung , Shengzhe Li , Kenta Shinzato , Toshinori Sato

Many dialogue systems (DSs) lack characteristics humans have, such as emotion perception, factuality, and informativeness. Enhancing DSs with knowledge alleviates this problem, but, as many ways of doing so exist, keeping track of all…

Computation and Language · Computer Science 2022-12-21 Sagi Shaier , Lawrence Hunter , Katharina Kann
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