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Reinforcement learning has been widely adopted to model dialogue managers in task-oriented dialogues. However, the user simulator provided by state-of-the-art dialogue frameworks are only rough approximations of human behaviour. The ability…

Computation and Language · Computer Science 2023-02-23 Thibault Cordier , Tanguy Urvoy , Fabrice Lefevre , Lina M. Rojas-Barahona

Dialogue state tracking (DST) is a key component of task-oriented dialogue systems. DST estimates the user's goal at each user turn given the interaction until then. State of the art approaches for state tracking rely on deep learning…

Computation and Language · Computer Science 2018-01-03 Abhinav Rastogi , Dilek Hakkani-Tur , Larry Heck

In this paper, a novel Generation-Evaluation framework is developed for multi-turn conversations with the objective of letting both participants know more about each other. For the sake of rational knowledge utilization and coherent…

Computation and Language · Computer Science 2019-06-04 Siqi Bao , Huang He , Fan Wang , Rongzhong Lian , Hua Wu

Dialogue state tracking (DST) is a crucial module in dialogue management. It is usually cast as a supervised training problem, which is not convenient for on-line optimization. In this paper, a novel companion teaching based deep…

Computation and Language · Computer Science 2020-09-23 Zhi Chen , Lu Chen , Xiang Zhou , Kai Yu

This study addresses the challenges of dynamics and complexity in intelligent human-computer interaction and proposes a reinforcement learning-based optimization framework to improve long-term returns and overall experience. Human-computer…

Human-Computer Interaction · Computer Science 2025-11-03 Rui Liu , Yifan Zhuang , Runsheng Zhang

Equipping agents with the capacity to justify made decisions using supporting evidence represents a cornerstone of accountable decision-making. Furthermore, ensuring that justifications are in line with human expectations and societal norms…

Machine Learning · Computer Science 2024-02-27 Aleksa Sukovic , Goran Radanovic

Task oriented dialogue systems (TOD) complete particular tasks based on user preferences across natural language interactions. Considering the impressive performance of large language models (LLMs) in natural language processing (NLP)…

Computation and Language · Computer Science 2025-10-08 Arezoo Saedi , Afsaneh Fatemi , Mohammad Ali Nematbakhsh , Sophie Rosset , Anne Vilnat

The outstanding capabilities of large language models (LLMs) render them a crucial component in various autonomous agent systems. While traditional methods depend on the inherent knowledge of LLMs without fine-tuning, more recent approaches…

Artificial Intelligence · Computer Science 2024-12-10 Zhirui Deng , Zhicheng Dou , Yutao Zhu , Ji-Rong Wen , Ruibin Xiong , Mang Wang , Weipeng Chen

Multi-action dialog policy, which generates multiple atomic dialog actions per turn, has been widely applied in task-oriented dialog systems to provide expressive and efficient system responses. Existing policy models usually imitate action…

Computation and Language · Computer Science 2023-02-28 Shuo Zhang , Junzhou Zhao , Pinghui Wang , Tianxiang Wang , Zi Liang , Jing Tao , Yi Huang , Junlan Feng

Task-oriented Dialog (ToD) systems have to solve multiple subgoals to accomplish user goals, whereas feedback is often obtained only at the end of the dialog. In this work, we propose SUIT (SUbgoal-aware ITerative Training), an iterative…

Computation and Language · Computer Science 2024-11-26 Magdalena Kaiser , Patrick Ernst , György Szarvas

Designing optimal reward functions has been desired but extremely difficult in reinforcement learning (RL). When it comes to modern complex tasks, sophisticated reward functions are widely used to simplify policy learning yet even a tiny…

Machine Learning · Computer Science 2021-09-07 Ning Wei , Jiahua Liang , Di Xie , Shiliang Pu

Human conversation is inherently complex, often spanning many different topics/domains. This makes policy learning for dialogue systems very challenging. Standard flat reinforcement learning methods do not provide an efficient framework for…

Recent works on end-to-end trainable neural network based approaches have demonstrated state-of-the-art results on dialogue state tracking. The best performing approaches estimate a probability distribution over all possible slot values.…

Computation and Language · Computer Science 2019-07-02 Rahul Goel , Shachi Paul , Dilek Hakkani-Tür

Medical dialogue generation aims to provide automatic and accurate responses to assist physicians to obtain diagnosis and treatment suggestions in an efficient manner. In medical dialogues two key characteristics are relevant for response…

Computation and Language · Computer Science 2021-05-14 Dongdong Li , Zhaochun Ren , Pengjie Ren , Zhumin Chen , Miao Fan , Jun Ma , Maarten de Rijke

Task-oriented dialog(TOD) aims to assist users in achieving specific goals through multi-turn conversation. Recently, good results have been obtained based on large pre-trained models. However, the labeled-data scarcity hinders the…

Computation and Language · Computer Science 2022-12-26 Zhitong Yang , Xing Ma , Anqi Liu , Zheyu Zhang

We propose a reinforcement learning-based approach to optimize conversational strategies for product recommendation across diverse industries. As organizations increasingly adopt intelligent agents to support sales and service operations,…

Information Retrieval · Computer Science 2025-07-03 Kang Liu

Reinforcement learning (RL) can enable task-oriented dialogue systems to steer the conversation towards successful task completion. In an end-to-end setting, a response can be constructed in a word-level sequential decision making process…

Computation and Language · Computer Science 2020-11-19 Nurul Lubis , Christian Geishauser , Michael Heck , Hsien-chin Lin , Marco Moresi , Carel van Niekerk , Milica Gašić

As models increasingly leverage multi-step reasoning strategies to solve complex problems, supervising the logical validity of these intermediate steps has become a critical research challenge. Process reward models address this by…

Artificial Intelligence · Computer Science 2025-08-28 Wei Xiong , Wenting Zhao , Weizhe Yuan , Olga Golovneva , Tong Zhang , Jason Weston , Sainbayar Sukhbaatar

Task oriented dialog agents provide a natural language interface for users to complete their goal. Dialog State Tracking (DST), which is often a core component of these systems, tracks the system's understanding of the user's goal…

Computation and Language · Computer Science 2020-02-21 Adarsh Kumar , Peter Ku , Anuj Kumar Goyal , Angeliki Metallinou , Dilek Hakkani-Tur

We introduce a stochastic principal-agent model. A principal and an agent interact in a stochastic environment, each privy to observations about the state not available to the other. The principal has the power of commitment, both to elicit…

Computer Science and Game Theory · Computer Science 2024-09-13 Jiarui Gan , Rupak Majumdar , Debmalya Mandal , Goran Radanovic