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Embedding-based neural retrieval (EBR) is an effective search retrieval method in product search for tackling the vocabulary gap between customer search queries and products. The initial launch of our EBR system at Walmart yielded…
Sequential recommender systems predict items that may interest users by modeling their preferences based on historical interactions. Traditional sequential recommendation methods rely on capturing implicit collaborative filtering signals…
Intelligent assistants change the way people interact with computers and make it possible for people to search for products through conversations when they have purchase needs. During the interactions, the system could ask questions on…
The growing popularity of Virtual Assistants poses new challenges for Entity Resolution, the task of linking mentions in text to their referent entities in a knowledge base. Specifically, in the shopping domain, customers tend to use…
With the rapid growth of fintech, personalized financial product recommendations have become increasingly important. Traditional methods like collaborative filtering or content-based models often fail to capture users' latent preferences…
Large Language Models (LLMs) have shown significant potential for improving recommendation systems through their inherent reasoning capabilities and extensive knowledge base. Yet, existing studies predominantly address warm-start scenarios…
Large Language Models (LLMs) have been widely applied across multiple domains for their broad knowledge and strong reasoning capabilities. However, applying them to recommendation systems is challenging since it is hard for LLMs to extract…
Learning to rank (LTR) plays a crucial role in various Information Retrieval (IR) tasks. Although supervised LTR methods based on fine-grained relevance labels (e.g., document-level annotations) have achieved significant success, their…
Recommender systems are used in many different applications and contexts, however their main goal can always be summarised as "connecting relevant content to interested users". Personalized recommendation algorithms achieve this goal by…
We introduce PeReGrINE, a benchmark and evaluation framework for personalized review generation grounded in graph-structured user--item evidence. PeReGrINE restructures Amazon Reviews 2023 into a temporally consistent bipartite graph, where…
User modeling is important for news recommendation. Existing methods usually first encode user's clicked news into news embeddings independently and then aggregate them into user embedding. However, the word-level interactions across…
Recommendation systems are ubiquitous, from Spotify playlist suggestions to Amazon product suggestions. Nevertheless, depending on the methodology or the dataset, these systems typically fail to capture user preferences and generate general…
In this paper, we investigate the recommendation task in the most common scenario with implicit feedback (e.g., clicks, purchases). State-of-the-art methods in this direction usually cast the problem as to learn a personalized ranking on a…
Product search is one of the most popular methods for people to discover and purchase products on e-commerce websites. Because personal preferences often have an important influence on the purchase decision of each customer, it is intuitive…
The search engine plays a fundamental role in online e-commerce systems, to help users find the products they want from the massive product collections. Relevance is an essential requirement for e-commerce search, since showing products…
As e-commerce platforms expand their product catalogs, accurately recommending long-tail items becomes increasingly important for enhancing both user experience and platform revenue. A key challenge is the long-tail problem, where extreme…
We propose a practical instant question answering (QA) system on product pages of ecommerce services, where for each user query, relevant community question answer (CQA) pairs are retrieved. User queries and CQA pairs differ significantly…
Both reviews and user-item interactions (i.e., rating scores) have been widely adopted for user rating prediction. However, these existing techniques mainly extract the latent representations for users and items in an independent and static…
The rapid evolution of e-commerce has exposed the limitations of traditional product retrieval systems in managing complex, multi-turn user interactions. Recent advances in multimodal generative retrieval -- particularly those leveraging…
Complementary product recommendation, which aims to suggest items that are used together to enhance customer value, is a crucial yet challenging task in e-commerce. While existing graph neural network (GNN) approaches have made significant…