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Dialogue systems are frequently updated to accommodate new services, but naively updating them by continually training with data for new services in diminishing performance on previously learnt services. Motivated by the insight that…

Computation and Language · Computer Science 2025-09-30 Hyundong Cho , Andrea Madotto , Zhaojiang Lin , Khyathi Raghavi Chandu , Satwik Kottur , Jing Xu , Jonathan May , Chinnadhurai Sankar

Utilizing Large Language Models (LLMs) facilitates the creation of flexible and natural dialogues, a task that has been challenging with traditional rule-based dialogue systems. However, LLMs also have the potential to produce unexpected…

The task-oriented spoken dialogue system (SDS) aims to assist a human user in accomplishing a specific task (e.g., hotel booking). The dialogue management is a core part of SDS. There are two main missions in dialogue management: dialogue…

Computation and Language · Computer Science 2020-09-23 Zhi Chen , Lu Chen , Xiaoyuan Liu , Kai Yu

Task-oriented dialogue systems have been a promising area in the NLP field. Previous work showed the effectiveness of using a single GPT-2 based model to predict belief states and responses via causal language modeling. In this paper, we…

Computation and Language · Computer Science 2021-10-12 Po-Nien Kung , Chung-Cheng Chang , Tse-Hsuan Yang , Hsin-Kai Hsu , Yu-Jia Liou , Yun-Nung Chen

This paper is the first attempt to learn the policy of an inquiry dialog system (IDS) by using deep reinforcement learning (DRL). Most IDS frameworks represent dialog states and dialog acts with logical formulae. In order to make learning…

Artificial Intelligence · Computer Science 2017-08-03 Takuya Hiraoka , Masaaki Tsuchida , Yotaro Watanabe

Training task-completion dialogue agents with reinforcement learning usually requires a large number of real user experiences. The Dyna-Q algorithm extends Q-learning by integrating a world model, and thus can effectively boost training…

Computation and Language · Computer Science 2018-11-20 Yuexin Wu , Xiujun Li , Jingjing Liu , Jianfeng Gao , Yiming Yang

Reinforcement learning (RL) has shown great promise for developing dialogue management (DM) agents that are non-myopic, conduct rich conversations, and maximize overall user satisfaction. Despite recent developments in RL and language…

Machine Learning · Computer Science 2023-10-31 Dhawal Gupta , Yinlam Chow , Aza Tulepbergenov , Mohammad Ghavamzadeh , Craig Boutilier

Conversational grounding is a collaborative mechanism for establishing mutual knowledge among participants engaged in a dialogue. This experimental study analyzes information-seeking conversations to investigate the capabilities of large…

Computation and Language · Computer Science 2024-06-05 Kristiina Jokinen , Phillip Schneider , Taiga Mori

Along with the development of systems for natural language understanding and generation, dialog systems have been widely adopted for language learning and practicing. Many current educational dialog systems perform chitchat, where the…

Computation and Language · Computer Science 2023-04-13 Kun Qian , Ryan Shea , Yu Li , Luke Kutszik Fryer , Zhou Yu

Learning a shared dialog structure from a set of task-oriented dialogs is an important challenge in computational linguistics. The learned dialog structure can shed light on how to analyze human dialogs, and more importantly contribute to…

Computation and Language · Computer Science 2019-06-26 Weiyan Shi , Tiancheng Zhao , Zhou Yu

We present a novel approach to dialogue state tracking and referring expression resolution tasks. Successful contextual understanding of multi-turn spoken dialogues requires resolving referring expressions across turns and tracking the…

Computation and Language · Computer Science 2019-04-02 Pushpendre Rastogi , Arpit Gupta , Tongfei Chen , Lambert Mathias

In this paper, a novel Generation-Evaluation framework is developed for multi-turn conversations with the objective of letting both participants know more about each other. For the sake of rational knowledge utilization and coherent…

Computation and Language · Computer Science 2019-06-04 Siqi Bao , Huang He , Fan Wang , Rongzhong Lian , Hua Wu

We propose a unified Implicit Dialog framework for goal-oriented, information seeking tasks of Conversational Search applications. It aims to enable dialog interactions with domain data without replying on explicitly encoded the rules but…

Computation and Language · Computer Science 2018-02-14 Song Feng , R. Chulaka Gunasekara , Sunil Shashidhara , Kshitij P. Fadnis , Lazaros C. Polymenakos

Intent detection and identification from multi-turn dialogue has become a widely explored technique in conversational agents, for example, voice assistants and intelligent customer services. The conventional approaches typically cast the…

Artificial Intelligence · Computer Science 2023-10-19 Zengguang Hao , Jie Zhang , Binxia Xu , Yafang Wang , Gerard de Melo , Xiaolong Li

Rule-based dialogue management is still the most popular solution for industrial task-oriented dialogue systems for their interpretablility. However, it is hard for developers to maintain the dialogue logic when the scenarios get more and…

Computation and Language · Computer Science 2021-02-18 Jun Quan , Meng Yang , Qiang Gan , Deyi Xiong , Yiming Liu , Yuchen Dong , Fangxin Ouyang , Jun Tian , Ruiling Deng , Yongzhi Li , Yang Yang , Daxin Jiang

This paper introduces an adversarial method to stress-test trained metrics to evaluate conversational dialogue systems. The method leverages Reinforcement Learning to find response strategies that elicit optimal scores from the trained…

Artificial Intelligence · Computer Science 2022-03-01 Jan Deriu , Don Tuggener , Pius von Däniken , Mark Cieliebak

In spoken dialogue systems, we aim to deploy artificial intelligence to build automated dialogue agents that can converse with humans. A part of this effort is the policy optimisation task, which attempts to find a policy describing how to…

Computation and Language · Computer Science 2018-02-13 Gellért Weisz , Paweł Budzianowski , Pei-Hao Su , Milica Gašić

Identifying discourse features in student conversations is quite important for educational researchers to recognize the curricular and pedagogical variables that cause students to engage in constructing knowledge rather than merely…

Computation and Language · Computer Science 2025-11-26 Farjana Sultana Mim , Shuchin Aeron , Eric Miller , Kristen Wendell

We present a novel method for training a social robot to generate backchannels during human-robot interaction. We address the problem within an off-policy reinforcement learning framework, and show how a robot may learn to produce…

Artificial Intelligence · Computer Science 2019-08-06 Nusrah Hussain , Engin Erzin , T. Metin Sezgin , Yucel Yemez

Task-oriented dialogue (TOD) systems facilitate users in executing various activities via multi-turn dialogues, but Large Language Models (LLMs) often struggle to comprehend these intricate contexts. In this study, we propose a novel…

Computation and Language · Computer Science 2023-09-25 Haoyu Gao , Ting-En Lin , Hangyu Li , Min Yang , Yuchuan Wu , Wentao Ma , Yongbin Li