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In the field of crisis/disaster informatics, social media is increasingly being used for improving situational awareness to inform response and relief efforts. Efficient and accurate text classification tools have been a focal area of…

Computation and Language · Computer Science 2025-08-08 Kai Yin , Bo Li , Chengkai Liu , Ali Mostafavi , Xia Hu

During crises, social media serves as a crucial coordination tool, but the vast influx of posts--from "actionable" requests and offers to generic content like emotional support, behavioural guidance, or outdated information--complicates…

Computation and Language · Computer Science 2025-02-25 Rabindra Lamsal , Maria Rodriguez Read , Shanika Karunasekera , Muhammad Imran

Social media such as Twitter provide valuable information to crisis managers and affected people during natural disasters. Machine learning can help structure and extract information from the large volume of messages shared during a crisis;…

Computation and Language · Computer Science 2021-03-23 Mikael Brunila , Rosie Zhao , Andrei Mircea , Sam Lumley , Renee Sieber

Online social microblogging platforms including Twitter are increasingly used for aiding relief operations during disaster events. During most of the calamities that can be natural disasters or even armed attacks, non-governmental…

Information Retrieval · Computer Science 2018-10-30 Bhaskar Gautam , Annappa Basava

In times of crisis, identifying the essential needs is a crucial step to providing appropriate resources and services to affected entities. Social media platforms such as Twitter contain vast amount of information about the general public's…

Computation and Language · Computer Science 2020-12-21 M. Janina Sarol , Ly Dinh , Rezvaneh Rezapour , Chieh-Li Chin , Pingjing Yang , Jana Diesner

Timely classification of humanitarian information from social media is critical for effective disaster response. However, deploying large language models (LLMs) for this task faces challenges in resource-constrained emergency settings. This…

Computation and Language · Computer Science 2026-02-16 Han Jinzhen , Kim Jisung , Yang Jong Soo , Yun Hong Sik

Social media have the potential to provide timely information about emergency situations and sudden events. However, finding relevant information among millions of posts being posted every day can be difficult, and developing a data…

Social media plays a significant role in disaster management by providing valuable data about affected people, donations and help requests. Recent studies highlight the need to filter information on social media into fine-grained content…

Computation and Language · Computer Science 2021-05-20 Hamada M. Zahera , Rricha Jalota , Mohamed A. Sherif , Axel N. Ngomo

Social media platforms play an essential role in crisis communication, but analyzing crisis-related social media texts is challenging due to their informal nature. Transformer-based pre-trained models like BERT and RoBERTa have shown…

Computation and Language · Computer Science 2024-05-15 Rabindra Lamsal , Maria Rodriguez Read , Shanika Karunasekera

Social media has become an essential channel for posting disaster-related information, which provide governments and relief agencies real-time data for better disaster management. However, research in this field has not received sufficient…

Social and Information Networks · Computer Science 2021-07-13 Zhijie Sasha Dong , Lingyu Meng , Lauren Christenson , Lawrence Fulton

As social media adoption grows globally, online problematic behaviors increasingly escalate into large-scale crises, requiring an evolving set of mitigation strategies. While HCI research often analyzes problematic behaviors with pieces of…

Social and Information Networks · Computer Science 2025-10-15 Jeanne Choi , DongJae Kang , Yubin Choi , Juhoon Lee , Joseph Seering

During natural or man-made disasters, humanitarian response organizations look for useful information to support their decision-making processes. Social media platforms such as Twitter have been considered as a vital source of useful…

Computation and Language · Computer Science 2016-10-06 Dat Tien Nguyen , Shafiq Joty , Muhammad Imran , Hassan Sajjad , Prasenjit Mitra

Identification of fine-grained location mentions in crisis tweets is central in transforming situational awareness information extracted from social media into actionable information. Most prior works have focused on identifying generic…

Computation and Language · Computer Science 2021-11-12 Sarthak Khanal , Maria Traskowsky , Doina Caragea

People increasingly use social media to report emergencies, seek help or share information during disasters, which makes social networks an important tool for disaster management. To meet these time-critical needs, we present a weakly…

Computation and Language · Computer Science 2020-10-06 Wenlin Yao , Cheng Zhang , Shiva Saravanan , Ruihong Huang , Ali Mostafavi

Relevant and timely information collected from social media during crises can be an invaluable resource for emergency management. However, extracting this information remains a challenging task, particularly when dealing with social media…

Information Retrieval · Computer Science 2022-04-22 Fedor Vitiugin , Carlos Castillo

Social media data has emerged as a useful source of timely information about real-world crisis events. One of the main tasks related to the use of social media for disaster management is the automatic identification of crisis-related…

Computation and Language · Computer Science 2022-11-01 Cinthia Sánchez , Hernan Sarmiento , Andres Abeliuk , Jorge Pérez , Barbara Poblete

In a classification task, dealing with text snippets and metadata usually requires dealing with multimodal approaches. When those metadata are textual, it is tempting to use them intrinsically with a pre-trained transformer, in order to…

Computation and Language · Computer Science 2021-11-09 Barriere Valentin , Jacquet Guillaume

This study examines machine learning methods used in crisis management. Analyzing detected patterns from a crisis involves the collection and evaluation of historical or near-real-time datasets through automated means. This paper utilized…

Machine Learning · Computer Science 2025-02-11 Izunna Okpala , Shane Halse , Jess Kropczynski

Social media are more than just a one-way communication channel. Data can be collected, analyzed and contextualized to support disaster risk management. However, disaster management agencies typically use such added-value information to…

Social and Information Networks · Computer Science 2018-02-09 Markus Enenkel , Sofia Martinez Saenz , Denyse S. Dookie , Lisette Braman , Nick Obradovich , Yury Kryvasheyeu

Twitter (now X) has become an important source of social media data for situational awareness during crises. Crisis informatics research has widely used tweets from Twitter to develop and evaluate artificial intelligence (AI) systems for…

Computation and Language · Computer Science 2026-03-17 Roben Delos Reyes , Timothy Douglas , Asanobu Kitamoto