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Automatic open-domain dialogue evaluation is a crucial component of dialogue systems. Recently, learning-based evaluation metrics have achieved state-of-the-art performance in open-domain dialogue evaluation. However, these metrics, which…

Computation and Language · Computer Science 2022-06-22 Pengfei Zhang , Xiaohui Hu , Kaidong Yu , Jian Wang , Song Han , Cao Liu , Chunyang Yuan

The long-standing one-to-many issue of the open-domain dialogues poses significant challenges for automatic evaluation methods, i.e., there may be multiple suitable responses which differ in semantics for a given conversational context. To…

Computation and Language · Computer Science 2023-06-13 Kun Zhao , Bohao Yang , Chenghua Lin , Wenge Rong , Aline Villavicencio , Xiaohui Cui

Recently, there is a surge of interest in applying pre-trained language models (Pr-LM) in automatic open-domain dialog evaluation. Pr-LMs offer a promising direction for addressing the multi-domain evaluation challenge. Yet, the impact of…

Computation and Language · Computer Science 2021-11-03 Chen Zhang , Luis Fernando D'Haro , Yiming Chen , Thomas Friedrichs , Haizhou Li

Evaluating Natural Language Generation (NLG) systems is a challenging task. Firstly, the metric should ensure that the generated hypothesis reflects the reference's semantics. Secondly, it should consider the grammatical quality of the…

Computation and Language · Computer Science 2022-03-18 Md Rashad Al Hasan Rony , Liubov Kovriguina , Debanjan Chaudhuri , Ricardo Usbeck , Jens Lehmann

This paper introduces an adversarial method to stress-test trained metrics to evaluate conversational dialogue systems. The method leverages Reinforcement Learning to find response strategies that elicit optimal scores from the trained…

Artificial Intelligence · Computer Science 2022-03-01 Jan Deriu , Don Tuggener , Pius von Däniken , Mark Cieliebak

An important aspect of developing dialogue systems is how to evaluate and compare the performance of different systems. Existing automatic evaluation metrics are based on turn-level quality evaluation and use average scores for system-level…

Computation and Language · Computer Science 2021-05-28 Jiannan Xiang , Yahui Liu , Deng Cai , Huayang Li , Defu Lian , Lemao Liu

It is important to define meaningful and interpretable automatic evaluation metrics for open-domain dialog research. Standard language generation metrics have been shown to be ineffective for dialog. This paper introduces the FED metric…

Computation and Language · Computer Science 2020-06-25 Shikib Mehri , Maxine Eskenazi

Automatic evaluation is an integral aspect of dialogue system research. The traditional reference-based NLG metrics are generally found to be unsuitable for dialogue assessment. Consequently, recent studies have suggested various unique,…

Computation and Language · Computer Science 2024-01-23 Chen Zhang , Luis Fernando D'Haro , Yiming Chen , Malu Zhang , Haizhou Li

Evaluating open-domain dialogue systems is challenging for reasons such as the one-to-many problem, i.e., many appropriate responses other than just the golden response. As of now, automatic evaluation methods need better consistency with…

Computation and Language · Computer Science 2023-09-19 Zhengliang Shi , Weiwei Sun , Shuo Zhang , Zhen Zhang , Pengjie Ren , Zhaochun Ren

As conversational AI-based dialogue management has increasingly become a trending topic, the need for a standardized and reliable evaluation procedure grows even more pressing. The current state of affairs suggests various evaluation…

Computation and Language · Computer Science 2020-06-12 Sarah E. Finch , Jinho D. Choi

Conversational search systems, such as Google Assistant and Microsoft Cortana, provide a new search paradigm where users are allowed, via natural language dialogues, to communicate with search systems. Evaluating such systems is very…

Information Retrieval · Computer Science 2021-09-08 Zeyang Liu , Ke Zhou , Jiaxin Mao , Max L. Wilson

An automated metric to evaluate dialogue quality is vital for optimizing data driven dialogue management. The common approach of relying on explicit user feedback during a conversation is intrusive and sparse. Current models to estimate…

Machine Learning · Computer Science 2019-11-21 Praveen Kumar Bodigutla , Lazaros Polymenakos , Spyros Matsoukas

Open-domain human-computer conversation has been attracting increasing attention over the past few years. However, there does not exist a standard automatic evaluation metric for open-domain dialog systems; researchers usually resort to…

Computation and Language · Computer Science 2017-07-18 Chongyang Tao , Lili Mou , Dongyan Zhao , Rui Yan

Although current state-of-the-art language models have achieved impressive results in numerous natural language processing tasks, still they could not solve the problem of producing repetitive, dull and sometimes inconsistent text in…

Computation and Language · Computer Science 2021-08-10 An Nguyen

We investigate evaluation metrics for dialogue response generation systems where supervised labels, such as task completion, are not available. Recent works in response generation have adopted metrics from machine translation to compare a…

Computation and Language · Computer Science 2017-01-04 Chia-Wei Liu , Ryan Lowe , Iulian V. Serban , Michael Noseworthy , Laurent Charlin , Joelle Pineau

Prompt-tuning has become an increasingly popular parameter-efficient method for adapting large pretrained language models to downstream tasks. However, both discrete prompting and continuous prompting assume fixed prompts for all data…

Computation and Language · Computer Science 2023-07-12 Runcheng Liu , Ahmad Rashid , Ivan Kobyzev , Mehdi Rezagholizadeh , Pascal Poupart

An automated metric to evaluate dialogue quality is vital for optimizing data driven dialogue management. The common approach of relying on explicit user feedback during a conversation is intrusive and sparse. Current models to estimate…

Many automatic evaluation metrics have been proposed to score the overall quality of a response in open-domain dialogue. Generally, the overall quality is comprised of various aspects, such as relevancy, specificity, and empathy, and the…

Computation and Language · Computer Science 2020-11-03 Vitou Phy , Yang Zhao , Akiko Aizawa

Automatic evaluation of open-domain dialogue response generation is very challenging because there are many appropriate responses for a given context. Existing evaluation models merely compare the generated response with the ground truth…

Computation and Language · Computer Science 2020-06-15 JinYeong Bak , Alice Oh

We propose LLM-Eval, a unified multi-dimensional automatic evaluation method for open-domain conversations with large language models (LLMs). Existing evaluation methods often rely on human annotations, ground-truth responses, or multiple…

Computation and Language · Computer Science 2023-05-24 Yen-Ting Lin , Yun-Nung Chen