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Explainability of recommender systems has become essential to ensure users' trust and satisfaction. Various types of explainable recommender systems have been proposed including explainable graph-based recommender systems. This review paper…

Information Retrieval · Computer Science 2025-10-22 Thanet Markchom , Huizhi Liang , James Ferryman

The ubiquity of systems using artificial intelligence or "AI" has brought increasing attention to how those systems should be regulated. The choice of how to regulate AI systems will require care. AI systems have the potential to synthesize…

The diffusion of artificial intelligence (AI) applications in organizations and society has fueled research on explaining AI decisions. The explainable AI (xAI) field is rapidly expanding with numerous ways of extracting information and…

Human-Computer Interaction · Computer Science 2021-01-27 Julie Gerlings , Arisa Shollo , Ioanna Constantiou

Within the field of Requirements Engineering (RE), the increasing significance of Explainable Artificial Intelligence (XAI) in aligning AI-supported systems with user needs, societal expectations, and regulatory standards has garnered…

Artificial Intelligence · Computer Science 2023-07-27 Timo Speith , Markus Langer

Since Artificial Intelligence (AI) software uses techniques like deep lookahead search and stochastic optimization of huge neural networks to fit mammoth datasets, it often results in complex behavior that is difficult for people to…

Artificial Intelligence · Computer Science 2018-10-16 Daniel S. Weld , Gagan Bansal

This study explores the integration of contextual explanations into AI-powered loan decision systems to enhance trust and usability. While traditional AI systems rely heavily on algorithmic transparency and technical accuracy, they often…

Human-Computer Interaction · Computer Science 2025-10-07 Allen Daniel Sunny

Artificial intelligence and machine learning algorithms have become ubiquitous. Although they offer a wide range of benefits, their adoption in decision-critical fields is limited by their lack of interpretability, particularly with textual…

Machine Learning · Computer Science 2023-01-27 Diego Antognini

This study critically examines the commonly held assumption that explicability in artificial intelligence (AI) systems inherently boosts user trust. Utilizing a meta-analytical approach, we conducted a comprehensive examination of the…

Artificial Intelligence · Computer Science 2025-04-18 Zahra Atf , Peter R. Lewis

The integration of artificial intelligence into business processes has significantly enhanced decision-making capabilities across various industries such as finance, healthcare, and retail. However, explaining the decisions made by these AI…

Artificial Intelligence · Computer Science 2024-10-29 Arne Grobrugge , Nidhi Mishra , Johannes Jakubik , Gerhard Satzger

Deep neural networks (DNNs) have become a proven and indispensable machine learning tool. As a black-box model, it remains difficult to diagnose what aspects of the model's input drive the decisions of a DNN. In countless real-world…

Machine Learning · Computer Science 2021-09-14 Gabrielle Ras , Ning Xie , Marcel van Gerven , Derek Doran

Interpretability and explainability have gained more and more attention in the field of machine learning as they are crucial when it comes to high-stakes decisions and troubleshooting. Since both provide information about predictors and…

Machine Learning · Computer Science 2024-04-26 Benjamin Leblanc , Pascal Germain

Explanation in machine learning and related fields such as artificial intelligence aims at making machine learning models and their decisions understandable to humans. Existing work suggests that personalizing explanations might help to…

Machine Learning · Computer Science 2019-04-29 Johanes Schneider , Joshua Handali

With the increasing availability of structured and unstructured data and the swift progress of analytical techniques, Artificial Intelligence (AI) is bringing a revolution to the healthcare industry. With the increasingly indispensable role…

Machine Learning · Computer Science 2020-11-09 Devam Dave , Het Naik , Smiti Singhal , Pankesh Patel

Artificial Intelligence (AI) is one of the major technological advancements of this century, bearing incredible potential for users through AI-powered applications and tools in numerous domains. Being often black-box (i.e., its…

Human-Computer Interaction · Computer Science 2026-03-18 Eleonora Cappuccio , Andrea Esposito , Francesco Greco , Giuseppe Desolda , Rosa Lanzilotti , Salvatore Rinzivillo

Last years have been characterized by an upsurge of opaque automatic decision support systems, such as Deep Neural Networks (DNNs). Although they have great generalization and prediction skills, their functioning does not allow obtaining…

Providing meaningful and actionable explanations to end-users is a fundamental prerequisite for implementing explainable intelligent systems in the real world. Explainability is a situated interaction between a user and the AI system rather…

Artificial Intelligence · Computer Science 2021-06-04 Garrick Cabour , Andrés Morales , Élise Ledoux , Samuel Bassetto

Automated decision-making systems are becoming increasingly ubiquitous, which creates an immediate need for their interpretability and explainability. However, it remains unclear whether users know what insights an explanation offers and,…

Human-Computer Interaction · Computer Science 2024-09-27 Yueqing Xuan , Edward Small , Kacper Sokol , Danula Hettiachchi , Mark Sanderson

Explainable AI provides insight into the "why" for model predictions, offering potential for users to better understand and trust a model, and to recognize and correct AI predictions that are incorrect. Prior research on human and…

Machine Learning · Computer Science 2020-06-22 Yasmeen Alufaisan , Laura R. Marusich , Jonathan Z. Bakdash , Yan Zhou , Murat Kantarcioglu

Explanations in Machine Learning come in many forms, but a consensus regarding their desired properties is yet to emerge. In this paper we introduce a taxonomy and a set of descriptors that can be used to characterise and systematically…

Machine Learning · Computer Science 2019-12-12 Kacper Sokol , Peter Flach

Explainability has been a challenge in AI for as long as AI has existed. With the recently increased use of AI in society, it has become more important than ever that AI systems would be able to explain the reasoning behind their results…

Artificial Intelligence · Computer Science 2020-09-30 Kary Främling