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It is challenging to train a good intent classifier for a task-oriented dialogue system with only a few annotations. Recent studies have shown that fine-tuning pre-trained language models with a small amount of labeled utterances from…

Computation and Language · Computer Science 2024-09-17 Haode Zhang , Haowen Liang , Yuwei Zhang , Liming Zhan , Xiaolei Lu , Albert Y. S. Lam , Xiao-Ming Wu

Intent Detection and Slot Filling are two pillar tasks in Spoken Natural Language Understanding. Common approaches adopt joint Deep Learning architectures in attention-based recurrent frameworks. In this work, we aim at exploiting the…

Computation and Language · Computer Science 2019-07-08 Giuseppe Castellucci , Valentina Bellomaria , Andrea Favalli , Raniero Romagnoli

Intent Detection systems in the real world are exposed to complexities of imbalanced datasets containing varying perception of intent, unintended correlations and domain-specific aberrations. To facilitate benchmarking which can reflect…

Computation and Language · Computer Science 2021-03-25 Gaurav Arora , Chirag Jain , Manas Chaturvedi , Krupal Modi

User intent understanding is a crucial step in designing both conversational agents and search engines. Detecting or inferring user intent is challenging, since the user utterances or queries can be short, ambiguous, and contextually…

Information Retrieval · Computer Science 2020-07-09 Ali Ahmadvand

Pre-trained language models have achieved noticeable performance on the intent detection task. However, due to assigning an identical weight to each sample, they suffer from the overfitting of simple samples and the failure to learn complex…

Computation and Language · Computer Science 2021-08-25 Yantao Gong , Cao Liu , Jiazhen Yuan , Fan Yang , Xunliang Cai , Guanglu Wan , Jiansong Chen , Ruiyao Niu , Houfeng Wang

In this paper, we investigate few-shot joint learning for dialogue language understanding. Most existing few-shot models learn a single task each time with only a few examples. However, dialogue language understanding contains two closely…

Computation and Language · Computer Science 2021-06-15 Yutai Hou , Yongkui Lai , Cheng Chen , Wanxiang Che , Ting Liu

In recent years, research in software security has concentrated on identifying vulnerabilities in smart contracts to prevent significant losses of crypto assets on blockchains. Despite early successes in this area, detecting developers'…

Software Engineering · Computer Science 2025-03-18 Youwei Huang , Sen Fang , Jianwen Li , Jiachun Tao , Bin Hu , Tao Zhang

Intent detection and slot filling are two main tasks for building a spoken language understanding(SLU) system. Multiple deep learning based models have demonstrated good results on these tasks . The most effective algorithms are based on…

Computation and Language · Computer Science 2018-12-27 Yu Wang , Yilin Shen , Hongxia Jin

Chat interfaces for intelligent tutoring systems (ITSs) enable interactivity and flexibility. However, when students interact with chat interfaces, they expect dialogue-driven navigation from the system and can express frustration and…

Human-Computer Interaction · Computer Science 2025-02-24 Ella Cutler , Zachary Levonian , S. Thomas Christie

Multi-intent detection papers usually ask whether a model can recover multiple intents from one utterance. We ask a harder and, for deployment, more useful question: can it recover new combinations of familiar intents? Existing benchmarks…

Computation and Language · Computer Science 2026-04-01 Abhilash Nandy

Identifying intents from dialogue utterances forms an integral component of task-oriented dialogue systems. Intent-related tasks are typically formulated either as a classification task, where the utterances are classified into predefined…

Computation and Language · Computer Science 2023-10-26 Bhavuk Singhal , Ashim Gupta , Shivasankaran V P , Amrith Krishna

Intent classification is an important task in natural language understanding systems. Existing approaches have achieved perfect scores on the benchmark datasets. However they are not suitable for deployment on low-resource devices like…

Computation and Language · Computer Science 2021-01-13 Sudeep Deepak Shivnikar , Himanshu Arora , Harichandana B S S

Accurately predicting the intent of customer support requests is vital for efficient support systems, enabling agents to quickly understand messages and prioritize responses accordingly. While different approaches exist for intent…

Computation and Language · Computer Science 2023-09-19 Nichal Narotamo , David Aparicio , Tiago Mesquita , Mariana Almeida

Natural language understanding (NLU) has two core tasks: intent classification and slot filling. The success of pre-training language models resulted in a significant breakthrough in the two tasks. One of the promising solutions called BERT…

Computation and Language · Computer Science 2023-02-03 Yu Guo , Zhilong Xie , Xingyan Chen , Huangen Chen , Leilei Wang , Huaming Du , Shaopeng Wei , Yu Zhao , Qing Li , Gang Wu

While interacting with chatbots, users may elicit multiple intents in a single dialogue utterance. Instead of training a dedicated multi-intent detection model, we propose DialogUSR, a dialogue utterance splitting and reformulation task…

Computation and Language · Computer Science 2022-10-21 Haoran Meng , Zheng Xin , Tianyu Liu , Zizhen Wang , He Feng , Binghuai Lin , Xuemin Zhao , Yunbo Cao , Zhifang Sui

In this paper, we study the few-shot multi-label classification for user intent detection. For multi-label intent detection, state-of-the-art work estimates label-instance relevance scores and uses a threshold to select multiple associated…

Computation and Language · Computer Science 2020-10-13 Yutai Hou , Yongkui Lai , Yushan Wu , Wanxiang Che , Ting Liu

Intent classification and slot filling are two essential tasks for natural language understanding. They often suffer from small-scale human-labeled training data, resulting in poor generalization capability, especially for rare words.…

Computation and Language · Computer Science 2019-03-01 Qian Chen , Zhu Zhuo , Wen Wang

Systems like Voice-command based conversational agents are characterized by a pre-defined set of skills or intents to perform user specified tasks. In the course of time, newer intents may emerge requiring retraining. However, the newer…

Computation and Language · Computer Science 2022-05-05 Ankan Mullick , Sukannya Purkayastha , Pawan Goyal , Niloy Ganguly

Intent recognition is a fundamental component in task-oriented dialogue systems (TODS). Determining user intents and detecting whether an intent is Out-of-Scope (OOS) is crucial for TODS to provide reliable responses. However, traditional…

Computation and Language · Computer Science 2025-07-31 Galo Castillo-López , Gaël de Chalendar , Nasredine Semmar

Decoding speaker's intent is a crucial part of spoken language understanding (SLU). The presence of noise or errors in the text transcriptions, in real life scenarios make the task more challenging. In this paper, we address the spoken…

Computation and Language · Computer Science 2019-10-24 Prashanth Gurunath Shivakumar , Mu Yang , Panayiotis Georgiou