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With the art and practice of government policy-making, public work, and citizen participation, many governments adopt information and communication technologies (ICT) as a vehicle to facilitate their relationship with citizens. This…
One of the open questions in the field of interaction design is "what inputs or interaction techniques should be used with augmented reality devices?" The transition from a touchpad and a keyboard to a multi-touch device was relatively…
Social media platforms are known to optimize user engagement with the help of algorithms. It is widely understood that this practice gives rise to echo chambers\emdash users are mainly exposed to opinions that are similar to their own. In…
While social media make it easy to connect with and access information from anyone, they also facilitate basic influence and unfriending mechanisms that may lead to segregated and polarized clusters known as "echo chambers." Here we study…
Digitally engaged communities can be described as communities created and evolved within Web 2.0 Websites such as Facebook, Bebo, and Twitter. The growing importance of digitally engaged communities calls for the need to efficiently manage…
Recommender systems have become the dominant means of curating cultural content, significantly influencing individual cultural experience. Since recommender systems tend to optimize for personalized user experience, they can overlook…
An important aspect of a researcher's activities is to find relevant and related publications. The task of a recommender system for scientific publications is to provide a list of papers that match these criteria. Based on the collection of…
Recent findings showed that users on Facebook tend to select information that adhere to their system of beliefs and to form polarized groups -- i.e., echo chambers. Such a tendency dominates information cascades and might affect public…
The widespread adoption of Artificial Intelligence (AI) technologies in the public and private sectors has resulted in them significantly impacting the lives of people in new and unexpected ways. In this context, it becomes important to…
Data-driven algorithmic and AI systems are increasingly being deployed to automate or augment decision processes across a wide range of public service settings. Yet community members are often unaware of the presence, operation, and impacts…
This paper investigates mechanisms for scaling participation in participatory design (PD). Specifically, the paper focuses on managed communities, one strategy of generification work. We first give a brief introduction on the issue of…
Customers are rapidly turning to social media for customer support. While brand agents on these platforms are motivated and well-intentioned to help and engage with customers, their efforts are often ignored if their initial response to the…
The global aging population presents significant challenges for societies worldwide, particularly in an increasingly digitalized era. The Learning Society is crucial in preparing different societies and their people to address these…
With the push for contact- and proximity-tracing solutions as a means to manage the spread of the pandemic, there is a distrust between the citizens and authorities that are deploying these solutions. The efficacy of the solutions relies on…
As open source software (OSS) becomes increasingly mature and popular, there are significant challenges with properly accounting for usability concerns for the diverse end users. Participatory design, where multiple stakeholders collaborate…
In this survey, we review the literature investigating participatory budgeting as a social choice problem. Participatory Budgeting (PB) is a democratic process in which citizens are asked to vote on how to allocate a given amount of public…
Active aging technologies are increasingly designed to support an active lifestyle. However, the way in which they are designed can raise different barriers to acceptance of and use by older adults. Their designers can adopt a negative…
Online Citizen Science platforms are good examples of socio-technical systems where technology-enabled interactions occur between scientists and the general public (volunteers). Citizen Science platforms usually host multiple Citizen…
Social movements use social computing systems to complement offline mobilizations, but prior literature has focused almost exclusively on movement actors' use of social media. In this paper, we analyze participation and attention to topics…
An innovation ecosystem is a multi-stakeholder environment, where different stakeholders interact to solve complex socio-technical challenges. We explored how stakeholders use digital tools, human resources, and their combination to gather…