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For machine agents to successfully interact with humans in real-world settings, they will need to develop an understanding of human mental life. Intuitive psychology, the ability to reason about hidden mental variables that drive observable…

The study illustrates a first step towards an ongoing work aimed at developing a dataset of dialogues potentially useful for customer service conversation management between humans and AI chatbots. The approach exploits ChatGPT 3.5 to…

Human-Computer Interaction · Computer Science 2025-01-03 Alfredo Cuzzocrea , Giovanni Pilato , Pablo Garcia Bringas

Non-goal oriented dialog agents (i.e. chatbots) aim to produce varying and engaging conversations with a user; however, they typically exhibit either inconsistent personality across conversations or the average personality of all users.…

Computation and Language · Computer Science 2020-05-14 Alex Boyd , Raul Puri , Mohammad Shoeybi , Mostofa Patwary , Bryan Catanzaro

There is a mismatch between psychological and computational studies on emotions. Psychological research aims at explaining and documenting internal mechanisms of these phenomena, while computational work often simplifies them into labels.…

Computation and Language · Computer Science 2026-02-03 Enrica Troiano , Sofie Labat , Marco Antonio Stranisci , Viviana Patti , Rossana Damiano , Roman Klinger

Language significantly influences the formation and evolution of Human emergent behavior, which is crucial in understanding collective intelligence within human societies. Considering that the study of how language affects human behavior…

Artificial Intelligence · Computer Science 2024-04-05 Zhouhong Gu , Xiaoxuan Zhu , Haoran Guo , Lin Zhang , Yin Cai , Hao Shen , Jiangjie Chen , Zheyu Ye , Yifei Dai , Yan Gao , Yao Hu , Hongwei Feng , Yanghua Xiao

Affect conveys important implicit information in human communication. Having the capability to correctly express affect during human-machine conversations is one of the major milestones in artificial intelligence. In recent years, extensive…

Computation and Language · Computer Science 2018-11-20 Peixiang Zhong , Di Wang , Chunyan Miao

Generating emotionally appropriate responses in conversations with large language models presents a significant challenge due to the complexities of human emotions and cognitive processes, which remain largely underexplored in their…

Computation and Language · Computer Science 2024-10-21 June M. Liu , He Cao , Renliang Sun , Rui Wang , Yu Li , Jiaxing Zhang

Empathetic response generation aims to comprehend the cognitive and emotional states in dialogue utterances and generate proper responses. Psychological theories posit that comprehending emotional and cognitive states necessitates…

Computation and Language · Computer Science 2024-06-04 Zhou Yang , Zhaochun Ren , Yufeng Wang , Chao Chen , Haizhou Sun , Xiaofei Zhu , Xiangwen Liao

Understanding and predicting the emotional trajectory in multi-party multi-turn conversations is of great significance. Such information can be used, for example, to generate empathetic response in human-machine interaction or to inform…

Computation and Language · Computer Science 2024-01-02 Enas Altarawneh , Ameeta Agrawal , Michael Jenkin , Manos Papagelis

Open-domain dialog systems (also known as chatbots) have increasingly drawn attention in natural language processing. Some of the recent work aims at incorporating affect information into sequence-to-sequence neural dialog modeling, making…

Computation and Language · Computer Science 2020-06-25 Yubo Xie , Ekaterina Svikhnushina , Pearl Pu

This document presents endeavors to represent emotion in a computational cognitive architecture. The first part introduces research organizing with two axes of emotional affect: pleasantness and arousal. Following this basic of emotional…

Human-Computer Interaction · Computer Science 2023-01-03 Junya Morita

Emotions play a crucial role in human life. The research community has proposed many theories on emotions without reaching much consensus. The situation is similar for emotions in cognitive architectures and autonomous agents. I propose in…

Neurons and Cognition · Quantitative Biology 2025-09-23 Yue Jin

The performance of a task-completion dialogue agent usually affects the user experience: when the conversation system yields an unreasonable response, users may feel dissatisfied. Besides, early termination often occurs in disappointing…

Human-Computer Interaction · Computer Science 2021-10-06 Rui Zhang , Kai Yin , Li Li

Conversational agents (CAs) are increasingly embedded in daily life, yet their ability to navigate user emotions efficiently is still evolving. This study investigates how users with varying traits -- gender, personality, and cultural…

Human-Computer Interaction · Computer Science 2025-11-11 Yuchong Zhang , Yong Ma , Di Fu , Stephanie Zubicueta Portales , Morten Fjeld , Danica Kragic

This paper presents a unified spoken language model for emotional intelligence, enhanced by a novel data construction strategy termed Injected Emotional-Attribution Thinking (IEAT). IEAT incorporates user emotional states and their…

Computation and Language · Computer Science 2026-01-09 Qing Wang , Zehan Li , Yaodong Song , Hongjie Chen , Jian Kang , Jie Lian , Jie Li , Yongxiang Li , Xuelong Li

In this paper, we investigate the emotion recognition ability of the pre-training language model, namely BERT. By the nature of the framework of BERT, a two-sentence structure, we adapt BERT to continues dialogue emotion prediction tasks,…

Computation and Language · Computer Science 2019-08-20 Yen-Hao Huang , Ssu-Rui Lee , Mau-Yun Ma , Yi-Hsin Chen , Ya-Wen Yu , Yi-Shin Chen

Empathy, which is widely used in psychological counselling, is a key trait of everyday human conversations. Equipped with commonsense knowledge, current approaches to empathetic response generation focus on capturing implicit emotion within…

Computation and Language · Computer Science 2022-11-15 Lanrui Wang , Jiangnan Li , Zheng Lin , Fandong Meng , Chenxu Yang , Weiping Wang , Jie Zhou

Empathy is an important characteristic to be considered when building a more intelligent and humanized dialogue agent. However, existing methods did not fully comprehend empathy as a complex process involving three aspects: cognition,…

Computation and Language · Computer Science 2023-02-23 Pan Gao , Donghong Han , Rui Zhou , Xuejiao Zhang , Zikun Wang

Open-domain dialogue systems aim to generate relevant, informative and engaging responses. Seq2seq neural response generation approaches do not have explicit mechanisms to control the content or style of the generated response, and…

Artificial Intelligence · Computer Science 2020-08-26 Behnam Hedayatnia , Karthik Gopalakrishnan , Seokhwan Kim , Yang Liu , Mihail Eric , Dilek Hakkani-Tur

People have the ability to make sensible assumptions about other people's emotional states by being sympathetic, and because of our common sense of knowledge and the ability to think visually. Over the years, much research has been done on…

Human-Computer Interaction · Computer Science 2021-06-30 Stuti Sehgal , Harsh Sharma , Akshat Anand