Related papers: Examining user reviews of conversational systems: …

Currently, adaptive voice applications supported by voice assistants (VA) are very popular (i.e., Alexa skills and Google Home Actions). Under this circumstance, how to design and evaluate these voice interactions well is very important. In…

Open-domain social dialogue is one of the long-standing goals of Artificial Intelligence. This year, the Amazon Alexa Prize challenge was announced for the first time, where real customers get to rate systems developed by leading…

Many businesses and consumers are extending the capabilities of voice-based services such as Amazon Alexa, Google Home, Microsoft Cortana, and Apple Siri to create custom voice experiences (also known as skills). As the number of these…

Conversational agents are exploding in popularity. However, much work remains in the area of non goal-oriented conversations, despite significant growth in research interest over recent years. To advance the state of the art in…

Conversational agents are exploding in popularity. However, much work remains in the area of social conversation as well as free-form conversation over a broad range of domains and topics. To advance the state of the art in conversational…

As conversational AI-based dialogue management has increasingly become a trending topic, the need for a standardized and reliable evaluation procedure grows even more pressing. The current state of affairs suggests various evaluation…

Since being launched in 2014, Alexa, Amazon's versatile cloud-based voice service, is now active in over 100 million households worldwide. Alexa's user-friendly, personalized vocal experience offers customers a more natural way of…

Many Internet of Things (IoT) devices have voice user interfaces (VUIs). One of the most popular VUIs is Amazon's Alexa, which supports more than 47,000 third-party applications ("skills"). We study how Alexa's integration of these skills…

Alexa Skills are used for a variety of daily routines and purposes, but little research has focused on a key part of many people's daily lives: their pets. We present a systematic review categorizing the purposes of 88 Alexa Skills aimed at…

The overall objective of 'social' dialogue systems is to support engaging, entertaining, and lengthy conversations on a wide variety of topics, including social chit-chat. Apart from raw dialogue data, user-provided ratings are the most…

This study focuses on understanding the complex dynamics between humans and AI systems by analyzing user reviews. While previous research has explored various aspects of human-AI interaction, such as user perceptions and ethical…

The home voice assistants such as Amazon Alexa have become increasingly popular due to many interesting voice-activated services provided through special applications called skills. These skills, though useful, have also introduced new…

Active listening is a well-known skill applied in human communication to build intimacy and elicit self-disclosure to support a wide variety of cooperative tasks. When applied to conversational UIs, active listening from machines can also…

Traditional goal-oriented dialogue systems rely on various components such as natural language understanding, dialogue state tracking, policy learning and response generation. Training each component requires annotations which are hard to…

Conversational AI systems are becoming famous in day to day lives. In this paper, we are trying to address the following key question: To identify whether design, as well as development efforts for search oriented conversational AI are…

Since its inception in 2016, the Alexa Prize program has enabled hundreds of university students to explore and compete to develop conversational agents through the SocialBot Grand Challenge. The goal of the challenge is to build agents…

The proliferation of automated conversational systems such as chatbots, spoken-dialogue systems, and smart speakers, has significantly impacted modern digital life. However, these systems are primarily designed to provide answers to…

Building open domain conversational systems that allow users to have engaging conversations on topics of their choice is a challenging task. Alexa Prize was launched in 2016 to tackle the problem of achieving natural, sustained, coherent…

Recent studies showed that the dialogs between app developers and app users on app stores are important to increase user satisfaction and app's overall ratings. However, the large volume of reviews and the limitation of resources discourage…

Voice-based systems like Amazon Alexa, Google Assistant, and Apple Siri, along with the growing popularity of OpenAI's ChatGPT and Microsoft's Copilot, serve diverse populations, including visually impaired and low-literacy communities.…