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This study explores the integration of contextual explanations into AI-powered loan decision systems to enhance trust and usability. While traditional AI systems rely heavily on algorithmic transparency and technical accuracy, they often…

Human-Computer Interaction · Computer Science 2025-10-07 Allen Daniel Sunny

Generative AI systems have revolutionized human interaction by enabling natural language-based coding and problem solving. However, the inherent ambiguity of natural language often leads to imprecise instructions, forcing users to…

Artificial Intelligence · Computer Science 2025-07-02 Fabrizio Marozzo

In this paper I argue that the search for explainable models and interpretable decisions in AI must be reformulated in terms of the broader project of offering a pragmatic and naturalistic account of understanding in AI. Intuitively, the…

Artificial Intelligence · Computer Science 2020-06-23 Andrés Páez

Despite the practical success of Artificial Intelligence (AI), current neural AI algorithms face two significant issues. First, the decisions made by neural architectures are often prone to bias and brittleness. Second, when a chain of…

Artificial Intelligence · Computer Science 2024-10-21 Sushmita Paul , Jinqiang Yu , Jip J. Dekker , Alexey Ignatiev , Peter J. Stuckey

Explainable AI (XAI) aims to improve user understanding and decisions when using AI models. However, despite innovations in XAI, recent user evaluations reveal that this goal remains elusive. Understanding human cognition can help explain…

Artificial Intelligence · Computer Science 2026-05-01 Louth Bin Rawshan , Zhuoyu Wang , Brian Y. Lim

Recent work in explanation generation for decision making agents has looked at how unexplained behavior of autonomous systems can be understood in terms of differences in the model of the system and the human's understanding of the same,…

Artificial Intelligence · Computer Science 2018-02-06 Tathagata Chakraborti , Sarath Sreedharan , Sachin Grover , Subbarao Kambhampati

When AI systems interact with humans in the loop, they are often called on to provide explanations for their plans and behavior. Past work on plan explanations primarily involved the AI system explaining the correctness of its plan and the…

Artificial Intelligence · Computer Science 2017-06-01 Tathagata Chakraborti , Sarath Sreedharan , Yu Zhang , Subbarao Kambhampati

A multitude of explainability methods and associated fidelity performance metrics have been proposed to help better understand how modern AI systems make decisions. However, much of the current work has remained theoretical -- without much…

Computer Vision and Pattern Recognition · Computer Science 2023-02-01 Julien Colin , Thomas Fel , Remi Cadene , Thomas Serre

Machine learning models are increasingly integrated into societally critical applications such as recidivism prediction and medical diagnosis, thanks to their superior predictive power. In these applications, however, full automation is…

Human-Computer Interaction · Computer Science 2020-03-18 Vivian Lai , Samuel Carton , Chenhao Tan

In order to engender trust in AI, humans must understand what an AI system is trying to achieve, and why. To overcome this problem, the underlying AI process must produce justifications and explanations that are both transparent and…

Artificial Intelligence · Computer Science 2018-10-16 Rita Borgo , Michael Cashmore , Daniele Magazzeni

Artificial Intelligence (AI) increasingly shows its potential to outperform predicate logic algorithms and human control alike. In automatically deriving a system model, AI algorithms learn relations in data that are not detectable for…

Artificial Intelligence · Computer Science 2022-10-12 Simon Daniel Duque Anton , Daniel Schneider , Hans Dieter Schotten

Artificial Intelligence (AI) is being increasingly deployed in practical applications. However, there is a major concern whether AI systems will be trusted by humans. In order to establish trust in AI systems, there is a need for users to…

Artificial Intelligence · Computer Science 2021-02-16 Quratul-ain Mahesar , Simon Parsons

In recent years, agents have become capable of communicating seamlessly via natural language and navigating in environments that involve cooperation and competition, a fact that can introduce social dilemmas. Due to the interleaving of…

Artificial Intelligence · Computer Science 2025-01-28 Maayan Orner , Oleg Maksimov , Akiva Kleinerman , Charles Ortiz , Sarit Kraus

Recommender systems, while a powerful decision making tool, are often operationalized as black box models, such that their AI algorithms are not accessible or interpretable by human operators. This in turn can cause confusion and…

Human-Computer Interaction · Computer Science 2024-09-18 Divya Srivastava , Karen M. Feigh

Explainable AI is an emerging field providing solutions for acquiring insights into automated systems' rationale. It has been put on the AI map by suggesting ways to tackle key ethical and societal issues. Existing explanation techniques…

Machine Learning · Computer Science 2022-05-02 Ioannis Mollas , Nick Bassiliades , Grigorios Tsoumakas

In automated planning, the need for explanations arises when there is a mismatch between a proposed plan and the user's expectation. We frame Explainable AI Planning in the context of the plan negotiation problem, in which a succession of…

Artificial Intelligence · Computer Science 2021-03-30 Benjamin Krarup , Senka Krivic , Daniele Magazzeni , Derek Long , Michael Cashmore , David E. Smith

As machine learning and algorithmic decision making systems are increasingly being leveraged in high-stakes human-in-the-loop settings, there is a pressing need to understand the rationale of their predictions. Researchers have responded to…

Machine Learning · Computer Science 2020-12-07 Jonathan Dinu , Jeffrey Bigham , J. Zico Kolter

People's decision-making abilities often fail to improve or may even erode when they rely on AI for decision-support, even when the AI provides informative explanations. We argue this is partly because people intuitively seek contrastive…

Human-Computer Interaction · Computer Science 2025-03-20 Zana Buçinca , Siddharth Swaroop , Amanda E. Paluch , Finale Doshi-Velez , Krzysztof Z. Gajos

Artificial Intelligence (AI) is being increasingly used to develop systems that produce intelligent solutions. However, there is a major concern that whether the systems built will be trusted by humans. In order to establish trust in AI…

Artificial Intelligence · Computer Science 2020-05-13 Quratul-ain Mahesar , Simon Parsons

We present a novel framework designed to extend model reconciliation approaches, commonly used in human-aware planning, for enhanced human-AI interaction. By adopting a structured argumentation-based dialogue paradigm, our framework enables…

Artificial Intelligence · Computer Science 2024-08-09 Stylianos Loukas Vasileiou , Ashwin Kumar , William Yeoh , Tran Cao Son , Francesca Toni
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