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This study explores how emotions and sentiments differ in customer reviews of products and services on e-commerce platforms. Unlike earlier research that treats all reviews uniformly, this study distinguishes between reviews of products,…

Computers and Society · Computer Science 2025-07-30 Vinh Truong

Sentiment analysis AKA opinion mining is one of the most widely used NLP applications to identify human intentions from their reviews. In the education sector, opinion mining is used to listen to student opinions and enhance their…

Computation and Language · Computer Science 2023-02-10 Thanveer Shaik , Xiaohui Tao , Christopher Dann , Haoran Xie , Yan Li , Linda Galligan

Customer reviews on e-commerce platforms capture critical affective signals that drive purchasing decisions. However, no existing research has explored the joint task of emotion detection and explanatory span identification in e-commerce…

Computation and Language · Computer Science 2025-07-08 Arnav Attri , Anuj Attri , Pushpak Bhattacharyya , Suman Banerjee , Amey Patil , Muthusamy Chelliah , Nikesh Garera

User and product information associated with a review is useful for sentiment polarity prediction. Typical approaches incorporating such information focus on modeling users and products as implicitly learned representation vectors. Most do…

Computation and Language · Computer Science 2022-12-20 Chenyang Lyu , Linyi Yang , Yue Zhang , Yvette Graham , Jennifer Foster

Several lexica for sentiment analysis have been developed and made available in the NLP community. While most of these come with word polarity annotations (e.g. positive/negative), attempts at building lexica for finer-grained emotion…

Computation and Language · Computer Science 2018-10-10 Oscar Araque , Lorenzo Gatti , Jacopo Staiano , Marco Guerini

Sentiment analysis is a text mining task that determines the polarity of a given text, i.e., its positiveness or negativeness. Recently, it has received a lot of attention given the interest in opinion mining in micro-blogging platforms.…

Computation and Language · Computer Science 2021-06-04 Eric S. Tellez , Sabino Miranda-Jiménez , Mario Graff , Daniela Moctezuma , Oscar S. Siodia , Elio A. Villaseñor

In this study, we leverage state-of-the-art Natural Language Processing (NLP) techniques to perform sentiment analysis on Amazon product reviews. By employing transformer-based models, RoBERTa, we analyze a vast dataset to derive sentiment…

Machine Learning · Computer Science 2024-11-05 Xinli Guo

Research in emotion analysis is scattered across different label formats (e.g., polarity types, basic emotion categories, and affective dimensions), linguistic levels (word vs. sentence vs. discourse), and, of course, (few well-resourced…

Computation and Language · Computer Science 2021-11-09 Sven Buechel , Luise Modersohn , Udo Hahn

Sentiment analysis on user reviews helps to keep track of user reactions towards products, and make advices to users about what to buy. State-of-the-art review-level sentiment classification techniques could give pretty good precisions of…

Computation and Language · Computer Science 2015-02-12 Yongfeng Zhang , Min Zhang , Yiqun Liu , Shaoping Ma

With the rapid growth of social media on the web, emotional polarity computation has become a flourishing frontier in the text mining community. However, it is challenging to understand the latest trends and summarize the state or general…

Computation and Language · Computer Science 2017-01-05 Amir Hossein Yazdavar , Monireh Ebrahimi , Naomie Salim

The categorization of emotion names, i.e., the grouping of emotion words that have similar emotional connotations together, is a key tool of Social Psychology used to explore people's knowledge about emotions. Without exception, the studies…

Computation and Language · Computer Science 2012-10-16 Sergey Petrov , Jose F. Fontanari , Leonid I. Perlovsky

Opinion mining and Sentiment analysis have emerged as a field of study since the widespread of World Wide Web and internet. Opinion refers to extraction of those lines or phrase in the raw and huge data which express an opinion. Sentiment…

Information Retrieval · Computer Science 2014-01-14 Deepali Virmani , Vikrant Malhotra , Ridhi Tyagi

In this paper, we conduct a sentence level sentiment analysis on the product reviews from Amazon and thorough analysis on the model interpretability. For the sentiment analysis task, we use the BiLSTM model with attention mechanism. For the…

Computation and Language · Computer Science 2021-11-12 Xuechun Li , Xueyao Sun , Zewei Xu , Yifan Zhou

TripAdvisor reviews and comparable data sources play an important role in many tasks in Natural Language Processing (NLP), providing a data basis for the identification and classification of subjective judgments, such as hotel or restaurant…

Computation and Language · Computer Science 2024-05-21 Olga Kellert , Carlos Gómez-Rodríguez , Mahmud Uz Zaman

Today, the web has become a mandatory platform to express users' opinions, emotions and feelings about various events. Every person using his smartphone can give his opinion about the purchase of a product, the occurrence of an accident,…

Computation and Language · Computer Science 2023-03-21 Kazem Taghandiki , Elnaz Rezaei Ehsan

A general-audience introduction to the area of "sentiment analysis", the computational treatment of subjective, opinion-oriented language (an example application is determining whether a review is "thumbs up" or "thumbs down"). Some…

Computation and Language · Computer Science 2007-05-23 Lillian Lee

Social media platforms and online forums generate rapid and increasing amount of textual data. Businesses, government agencies, and media organizations seek to perform sentiment analysis on this rich text data. The results of these…

Computation and Language · Computer Science 2020-09-29 Muhammad Haroon Shakeel , Turki Alghamidi , Safi Faizullah , Imdadullah Khan

Sentiment analysis, also referred to as opinion mining, primarily tries to extract opinion from any text-based data. In the context of movie reviews and critics, sentimental analysis can be a helpful tool to predict whether a movie review…

Computation and Language · Computer Science 2026-05-22 Dip Biswas Shanto , Mitali Yadav , Prajwal Panth , Suresh Chandra Satapathy

Opinion mining, also known as sentiment analysis, is a subfield of natural language processing (NLP) that focuses on identifying and extracting subjective information in textual material. This can include determining the overall sentiment…

Computation and Language · Computer Science 2023-08-08 Nour Eddine Zekaoui , Siham Yousfi , Maryem Rhanoui , Mounia Mikram

Typical use cases of sentiment analysis usually revolve around assessing the probability of a text belonging to a certain sentiment and deriving insight concerning it; little work has been done to explore further use cases derived using…

Machine Learning · Statistics 2021-04-01 Thomas Konstantinovsky