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Blogs and social networking sites serve as a platform to the users for expressing their interests, ideas and thoughts. Targeted marketing uses the recommendation systems for suggesting their services and products to the users or clients. So…
Commercial establishments like restaurants, service centres and retailers have several sources of customer feedback about products and services, most of which need not be as structured as rated reviews provided by services like Yelp, or…
The continuous increase of data generated provides enormous possibilities of both public and private companies. The management of this mass of data or big data will play a crucial role in the society of the future, as it finds applications…
Predictive analysis of social media data has attracted considerable attention from the research community as well as the business world because of the essential and actionable information it can provide. Over the years, extensive…
The ability to track large-scale events as they happen is essential for understanding them and coordinating reactions in an appropriate and timely manner. This is true, for example, in emergency management and decision-making support, where…
Social media popularity and importance is on the increase due to people using it for various types of social interaction across multiple channels. This systematic review focuses on the evolving research area of Social Opinion Mining, tasked…
Multiple modalities represent different aspects by which information is conveyed by a data source. Modern day social media platforms are one of the primary sources of multimodal data, where users use different modes of expression by posting…
We present a framework for large-scale sentiment and topic analysis of Twitter discourse. Our pipeline begins with targeted data collection using conflict-specific keywords, followed by automated sentiment labeling via multiple pre-trained…
Web 2.0 helps to expand the range and depth of conversation on many issues and facilitates the formation of online communities. Online communities draw various individuals together based on their common opinions on a core set of issues.…
In recent years, social media has become one of the most popular platforms for communication. These platforms allow users to report real-world incidents that might swiftly and widely circulate throughout the whole social network. A social…
Sentiment analysis has various application scenarios in software engineering (SE), such as detecting developers' emotions in commit messages and identifying their opinions on Q&A forums. However, commonly used out-of-the-box sentiment…
Whenever a social media user decides to share a story, she is typically pleased to receive likes, comments, shares, or, more generally, feedback from her followers. As a result, she may feel compelled to use the feedback she receives to…
Sentiment analysis has become a very important tool for analysis of social media data. There are several methods developed for this research field, many of them working very differently from each other, covering distinct aspects of the…
In this article, we develop a method that uses altmetric data to analyse researchers' interactions, as a way of mapping the contexts of potential societal impact. In the face of an increasing policy demand for quantitative methodologies to…
Social media platforms, increasingly used as news sources for varied data analytics, have transformed how information is generated and disseminated. However, the unverified nature of this content raises concerns about trustworthiness and…
The pervasiveness of Social Media and user-generated content has triggered an exponential increase in global data volumes. However, due to collection and extraction challenges, data in many feeds, embedded comments, reviews and testimonials…
Social Search research deals with studying methodologies exploiting social information to better satisfy user information needs in Online Social Media while simplifying the search effort and consequently reducing the time spent and the…
Research on social-media platforms has tended to rely on textual analysis to perform research tasks. While text-based approaches have significantly increased our understanding of online behavior and social dynamics, they overlook features…
Social media have become a rich source of data, particularly in health research. Yet, the use of such data raises significant ethical questions about the need for the informed consent of those being studied. Consent mechanisms, if even…
Large-scale databases of human activity in social media have captured scientific and policy attention, producing a flood of research and discussion. This paper considers methodological and conceptual challenges for this emergent field, with…