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Product reviews significantly influence purchasing decisions on e-commerce platforms. However, the sheer volume of reviews can overwhelm users, obscuring the information most relevant to their specific needs. Current e-commerce…

Artificial Intelligence · Computer Science 2026-05-08 Millend Roy , Agostino Capponi , Vineet Goyal

The application and usage of opinion mining, especially for business intelligence, product recommendation, targeted marketing etc. have fascinated many research attentions around the globe. Various research efforts attempted to mine…

Information Retrieval · Computer Science 2015-07-30 Ahmad Kamal

Online consumer reviews play a crucial role in guiding purchase decisions by offering insights into product quality, usability, and performance. However, the increasing volume of user-generated reviews has led to information overload,…

Information Retrieval · Computer Science 2026-01-12 Muhammad Mufti , Omar Hammad , Mahfuzur Rahman

Product review nowadays has become an important source of information, not only for customers to find opinions about products easily and share their reviews with peers, but also for product manufacturers to get feedback on their products.…

Computation and Language · Computer Science 2011-10-10 Duy Khang Ly , Kazunari Sugiyama , Ziheng Lin , Min-Yen Kan

Customer reviews are vital for making purchasing decisions in the Information Age. Such reviews can be automatically summarized to provide the user with an overview of opinions. In this tutorial, we present various aspects of opinion…

Computation and Language · Computer Science 2022-06-06 Reinald Kim Amplayo , Arthur Bražinskas , Yoshi Suhara , Xiaolan Wang , Bing Liu

A massive amount of reviews are generated daily from various platforms. It is impossible for people to read through tons of reviews and to obtain useful information. Automatic summarizing customer reviews thus is important for identifying…

Computation and Language · Computer Science 2020-06-02 Pengyuan Li , Lei Huang , Guang-jie Ren

We present a novel summarization framework for reviews of products and services by selecting informative and concise text segments from the reviews. Our method consists of two major steps. First, we identify five frequently occurring…

Information Retrieval · Computer Science 2012-11-26 Trung V. Nguyen , Alice H. Oh

Customer reviews represent a very rich data source from which we can extract very valuable information about different online shopping experiences. The amount of the collected data may be very large especially for trendy items (products,…

Computation and Language · Computer Science 2021-04-06 Abdessamad Benlahbib

We present a neural framework for opinion summarization from online product reviews which is knowledge-lean and only requires light supervision (e.g., in the form of product domain labels and user-provided ratings). Our method combines two…

Computation and Language · Computer Science 2018-08-28 Stefanos Angelidis , Mirella Lapata

Rating-based summary statistics are ubiquitous in e-commerce, and often are crucial components in personalized recommendation mechanisms. Largely left unexplored, however, is the issue to what extent the descriptives of rating distributions…

Information Retrieval · Computer Science 2019-05-31 Ludovik Coba , Markus Zanker , Laurens Rook , Panagiotis Symeonidis

Opinion summarization is the automatic creation of text reflecting subjective information expressed in multiple documents, such as user reviews of a product. The task is practically important and has attracted a lot of attention. However,…

Machine Learning · Computer Science 2020-10-13 Arthur Bražinskas , Mirella Lapata , Ivan Titov

Existing multi-document summarization approaches produce a uniform summary for all users without considering individuals' interests, which is highly impractical. Making a user-specific summary is a challenging task as it requires: i)…

Information Retrieval · Computer Science 2024-08-15 Samira Ghodratnama , Mehrdad Zakershahrak

Opinion summarization is the task of automatically generating summaries for a set of reviews about a specific target (e.g., a movie or a product). Since the number of reviews for each target can be prohibitively large, neural network-based…

Computation and Language · Computer Science 2021-01-25 Reinald Kim Amplayo , Mirella Lapata

Opinion summarization is the task of automatically creating summaries that reflect subjective information expressed in multiple documents, such as product reviews. While the majority of previous work has focused on the extractive setting,…

Computation and Language · Computer Science 2020-04-21 Arthur Bražinskas , Mirella Lapata , Ivan Titov

The rapid growth of information on the Internet has led to an overwhelming amount of opinions and comments on various activities, products, and services. This makes it difficult and time-consuming for users to process all the available…

Computation and Language · Computer Science 2023-06-12 Guan Wang , Weihua Li , Edmund M-K. Lai , Quan Bai

Review summarization is a non-trivial task that aims to summarize the main idea of the product review in the E-commerce website. Different from the document summary which only needs to focus on the main facts described in the document,…

Computation and Language · Computer Science 2023-01-30 Xin Cheng , Shen Gao , Yuchi Zhang , Yongliang Wang , Xiuying Chen , Mingzhe Li , Dongyan Zhao , Rui Yan

The current research is focusing on the area of Opinion Mining also called as sentiment analysis due to sheer volume of opinion rich web resources such as discussion forums, review sites and blogs are available in digital form. One…

Computation and Language · Computer Science 2013-07-15 Arti Buche , Dr. M. B. Chandak , Akshay Zadgaonkar

Reviews are valuable resources for customers making purchase decisions in online shopping. However, it is impractical for customers to go over the vast number of reviews and manually conclude the prominent opinions, which prompts the need…

Computation and Language · Computer Science 2025-06-13 Wendi Zhou , Ameer Saadat-Yazdi , Nadin Kokciyan

Text is the main method of communicating information in the digital age. Messages, blogs, news articles, reviews, and opinionated information abound on the Internet. People commonly purchase products online and post their opinions about…

Computation and Language · Computer Science 2014-04-09 Amani K Samha , Yuefeng Li , Jinglan Zhang

In this work, we present an approach for mining user preferences and recommendation based on reviews. There have been various studies worked on recommendation problem. However, most of the studies beyond one aspect user generated- content…

Information Retrieval · Computer Science 2017-02-10 Xuan-Son Vu , Seong-Bae Park
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