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In this paper, we describe Chat-Bot-Kit, a web-based tool for text-based chats that we designed for research purposes in computer-mediated communication (CMC). Chat-Bot-Kit enables to carry out language studies on text-based real-time chats…

Human-Computer Interaction · Computer Science 2019-11-05 Kyoko Sugisaki

Many users communicate with chatbots and AI assistants in order to help them with various tasks. A key component of the assistant is the ability to understand and answer a user's natural language questions for question-answering (QA).…

Computation and Language · Computer Science 2020-06-08 Anthony Colas , Trung Bui , Franck Dernoncourt , Moumita Sinha , Doo Soon Kim

Social bots have recently gained attention in the context of public opinion manipulation on social media platforms. While a lot of research effort has been put into the classification and detection of such (semi-)automated programs, it is…

Computers and Society · Computer Science 2019-02-20 Dennis Assenmacher , Lena Adam , Lena Frischlich , Heike Trautmann , Christian Grimme

In this paper, we outline the vision of chatbots that facilitate the interaction between citizens and policy-makers at the city scale. We report the results of a co-design session attended by more than 60 participants. We give an outlook of…

Social and Information Networks · Computer Science 2017-08-10 Pavel Kucherbaev , Achilleas Psyllidis , Alessandro Bozzon

Building socialbots that can have deep, engaging open-domain conversations with humans is one of the grand challenges of artificial intelligence (AI). To this end, bots need to be able to leverage world knowledge spanning several domains…

Enticing users into exploring Open Data remains an important challenge for the whole Open Data paradigm. Standard stock interfaces often used by Open Data portals are anything but inspiring even for tech-savvy users, let alone those without…

Information Retrieval · Computer Science 2017-05-03 Sebastian Neumaier , Vadim Savenkov , Svitlana Vakulenko

Natural Language Generation tools, such as chatbots that can generate human-like conversational text, are becoming more common both for personal and professional use. However, there are concerns about their trustworthiness and ethical…

Human-Computer Interaction · Computer Science 2023-10-13 Beatriz Cabrero-Daniel , Andrea Sanagustín Cabrero

Context: Recent developments in natural language processing have facilitated the adoption of chatbots in typically collaborative software engineering tasks (such as diagram modelling). Families of experiments can assess the performance of…

Software Engineering · Computer Science 2024-08-27 Ranci Ren , John W. Castro , Adrián Santos , Oscar Dieste , Silvia T. Acuña

Conversation agents, commonly referred to as chatbots, are increasingly deployed in many domains to allow people to have a natural interaction while trying to solve a specific problem. Given their widespread use, it is important to provide…

Social and Information Networks · Computer Science 2020-10-13 Biplav Srivastava , Francesca Rossi , Sheema Usmani , and Mariana Bernagozzi

Dialogue systems, also called chatbots, are now used in a wide range of applications. However, they still have some major weaknesses. One key weakness is that they are typically trained from manually-labeled data and/or written with…

Computation and Language · Computer Science 2021-02-25 Bing Liu , Sahisnu Mazumder

With the rapid evolution of Natural Language Processing (NLP), Large Language Models (LLMs) like ChatGPT have emerged as powerful tools capable of transforming various sectors. Their vast knowledge base and dynamic interaction capabilities…

Computers and Society · Computer Science 2024-01-02 Kevin Wang , Jason Ramos , Ramon Lawrence

The emergence of synthetic data represents a pivotal shift in modern machine learning, offering a solution to satisfy the need for large volumes of data in domains where real data is scarce, highly private, or difficult to obtain. We…

Computation and Language · Computer Science 2024-08-19 Krisztian Balog , John Palowitch , Barbara Ikica , Filip Radlinski , Hamidreza Alvari , Mehdi Manshadi

Most often, chat-bots are built to solve the purpose of a search engine or a human assistant: Their primary goal is to provide information to the user or help them complete a task. However, these chat-bots are incapable of responding to…

Artificial Intelligence · Computer Science 2018-11-26 Parag Agrawal , Anshuman Suri , Tulasi Menon

The development and deployment of chatbot technology, while spanning decades and employing different techniques, require innovative frameworks to understand and interrogate their functionality and implications. A mere technocentric account…

Computers and Society · Computer Science 2025-01-22 Mauricio Figueroa-Torres

Developing adaptable, extensible, and accurate task bots with minimal or zero human intervention is a significant challenge in dialog research. This thesis examines the obstacles and potential solutions for creating such bots, focusing on…

Computation and Language · Computer Science 2025-08-28 Xiaoying Zhang

In the rapidly evolving domain of artificial intelligence, chatbots have emerged as a potent tool for various applications ranging from e-commerce to healthcare. This research delves into the intricacies of chatbot technology, from its…

Human-Computer Interaction · Computer Science 2023-11-17 Feriel Khennouche , Youssef Elmir , Nabil Djebari , Yassine Himeur , Abbes Amira

This paper discusses OpenAIs ChatGPT, a generative pre-trained transformer, which uses natural language processing to fulfill text-based user requests (i.e., a chatbot). The history and principles behind ChatGPT and similar models are…

Computation and Language · Computer Science 2023-04-03 Brady Lund , Ting Wang , Nishith Reddy Mannuru , Bing Nie , Somipam Shimray , Ziang Wang

Collecting human-chatbot dialogues typically demands substantial manual effort and is time-consuming, which limits and poses challenges for research on conversational AI. In this work, we propose DialogueForge - a framework for generating…

Computation and Language · Computer Science 2025-07-22 Ruizhe Zhu , Hao Zhu , Yaxuan Li , Syang Zhou , Shijing Cai , Malgorzata Lazuka , Elliott Ash

Personalized dialogue systems are an essential step toward better human-machine interaction. Existing personalized dialogue agents rely on properly designed conversational datasets, which are mostly monolingual (e.g., English), which…

Computation and Language · Computer Science 2020-04-09 Zhaojiang Lin , Zihan Liu , Genta Indra Winata , Samuel Cahyawijaya , Andrea Madotto , Yejin Bang , Etsuko Ishii , Pascale Fung

We present on-going work of evaluating the, to our knowledge, first large generative language model trained to converse in Swedish, using data from the online discussion forum Flashback. We conduct a human evaluation pilot study that…

Computation and Language · Computer Science 2021-04-13 Tobias Norlund , Agnes Stenbom