Related papers: Multipurpose Intelligent Process Automation via Co…
Robotic process automation (RPA) has emerged as the leading approach to automate tasks in business processes. Moving away from back-end automation, RPA automated the mouse-click on user interfaces; this outside-in approach reduced the…
An Intelligent Personal Agent (IPA) is an agent that has the purpose of helping the user to gain information through reliable resources with the help of knowledge navigation techniques and saving time to search the best content. The agent…
Automation services for complex business processes usually require a high level of information technology literacy. There is a strong demand for a smartly assisted process automation (IPA: intelligent process automation) service that…
Intelligent Personal Assistants (IPAs) have become widely popular in recent times. Most of the commercial IPAs today support a wide range of skills including Alarms, Reminders, Weather Updates, Music, News, Factual Questioning-Answering,…
Intelligent Process Automation (IPA) is emerging as a sub-field of AI to support the automation of long-tail processes which requires the coordination of tasks across different systems. So far, the field of IPA has been largely driven by…
Intelligent personal assistants (IPAs) are supposed to help us multitask. Yet the impact of IPA use on multitasking is not clearly quantified, particularly in situations where primary tasks are also language based. Using a dual task…
Intelligent personal assistants (IPA) enable voice applications that facilitate people's daily tasks. However, due to the complexity and ambiguity of voice requests, some requests may not be handled properly by the standard natural language…
Intelligent Personal Assistants (IPAs) are software agents that can perform tasks on behalf of individuals and assist them on many of their daily activities. IPAs capabilities are expanding rapidly due to the recent advances on areas such…
Robotic Process Automation (RPA) is a fast-emerging automation technology that sits between the fields of Business Process Management (BPM) and Artificial Intelligence (AI), and allows organizations to automate high volume routines. RPA…
Conversational Assistants (CA) are increasingly supporting human workers in knowledge management. Traditionally, CAs respond in specific ways to predefined user intents and conversation patterns. However, this rigidness does not handle the…
In this survey, we study how recent advances in machine intelligence are disrupting the world of business processes. Over the last decade, there has been steady progress towards the automation of business processes under the umbrella of…
We investigate intelligent personal assistants (IPAs) accessibility for deaf and hard of hearing (DHH) people who can use their voice in everyday communication. The inability of IPAs to understand diverse accents including deaf speech…
Vast improvements in natural language understanding and speech recognition have paved the way for conversational interaction with computers. While conversational agents have often been used for short goal-oriented dialog, we know little…
Conversational agents are systems with a conversational interface that afford interaction in spoken language. These systems are becoming prevalent and are preferred in various contexts and for many users. Despite their increasing success,…
Robotic Process Automation (RPA) is a technology for automating repetitive routines consisting of sequences of user interactions with one or more applications. In order to fully exploit the opportunities opened by RPA, companies need to…
Despite the growth of e-commerce, brick-and-mortar stores are still the preferred destinations for many people. In this paper, we present ISA, a mobile-based intelligent shopping assistant that is designed to improve shopping experience in…
Robotic process automation (RPA) is a lightweight approach to automating business processes using software robots that emulate user actions at the graphical user interface level. While RPA has gained popularity for its cost-effective and…
Limited linguistic coverage for Intelligent Personal Assistants (IPAs) means that many interact in a non-native language. Yet we know little about how IPAs currently support or hinder these users. Through native (L1) and non-native (L2)…
Through proliferation on smartphones and smart speakers, intelligent personal assistants (IPAs) have made speech a common interaction modality. Yet, due to linguistic coverage and varying levels of functionality, many speakers engage with…
Real-time conversational assistants for procedural tasks often depend on video input, which can be computationally expensive and compromise user privacy. For the first time, we propose a real-time conversational assistant that provides…