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This paper addresses the critical challenge of building consumer trust in AI-powered customer engagement by emphasising the necessity for transparency and accountability. Despite the potential of AI to revolutionise business operations and…

Computers and Society · Computer Science 2024-10-04 Tara DeZao

This is an audit framework for AI-nudging. Unlike the static form of nudging usually discussed in the literature, we focus here on a type of nudging that uses large amounts of data to provide personalized, dynamic feedback and interfaces.…

Computers and Society · Computer Science 2023-04-28 Marianna Ganapini , Enrico Panai

Enterprise AI systems, built on large language models, retrieval pipelines and autonomous agents, introduce a class of risks that traditional software quality assurance was never designed to address. These systems are probabilistic,…

Software Engineering · Computer Science 2026-05-25 Chitra Badagi , Divye Singh , Animesh Sen , Adinath Shirsath

Artificial Intelligence (AI) algorithms are increasingly providing decision making and operational support across multiple domains. AI includes a wide library of algorithms for different problems. One important notion for the adoption of AI…

Artificial Intelligence · Computer Science 2021-11-16 Feras A. Batarseh , Laura Freeman

As artificial intelligence (AI) systems rapidly gain autonomy, the need for robust responsible AI frameworks becomes paramount. This paper investigates how organizations perceive and adapt such frameworks amidst the emerging landscape of…

Computers and Society · Computer Science 2025-04-17 Lee Ackerman

The ubiquity of systems using artificial intelligence or "AI" has brought increasing attention to how those systems should be regulated. The choice of how to regulate AI systems will require care. AI systems have the potential to synthesize…

The increasing deployment of Artificial Intelligence (AI) and other autonomous algorithmic systems presents the world with new systemic risks. While focus often lies on the function of individual algorithms, a critical and underestimated…

Computers and Society · Computer Science 2026-02-24 Maurice Chiodo , Dennis Müller

The rapid advancement of Artificial Intelligence (AI) has led to its integration into various areas, especially with Large Language Models (LLMs) significantly enhancing capabilities in Artificial Intelligence Generated Content (AIGC).…

Software Engineering · Computer Science 2026-01-07 Guangba Yu , Gou Tan , Haojia Huang , Zhenyu Zhang , Pengfei Chen , Roberto Natella , Zibin Zheng

Social media platforms curate access to information and opportunities, and so play a critical role in shaping public discourse today. The opaque nature of the algorithms these platforms use to curate content raises societal questions. Prior…

Computers and Society · Computer Science 2023-03-08 Basileal Imana , Aleksandra Korolova , John Heidemann

For AI technology to fulfill its full promises, we must have effective means to ensure Responsible AI behavior and curtail potential irresponsible use, e.g., in areas of privacy protection, human autonomy, robustness, and prevention of…

Computers and Society · Computer Science 2022-05-13 Wenjing Chu

The development of privacy-enhancing technologies has made immense progress in reducing trade-offs between privacy and performance in data exchange and analysis. Similar tools for structured transparency could be useful for AI governance by…

Artificial Intelligence · Computer Science 2023-03-22 Emma Bluemke , Tantum Collins , Ben Garfinkel , Andrew Trask

This article describes how technical infrastructure developed by the nonprofit OpenMined enables external scrutiny of AI systems without compromising sensitive information. Independent external scrutiny of AI systems provides crucial…

Computers and Society · Computer Science 2025-02-11 Kendrea Beers , Helen Toner

As artificial intelligence (AI) increasingly becomes an integral part of our societal and individual activities, there is a growing imperative to develop responsible AI solutions. Despite a diverse assortment of machine learning fairness…

Machine Learning · Computer Science 2023-12-29 Jessica Liu , Huaming Chen , Jun Shen , Kim-Kwang Raymond Choo

This paper aims to provide an overview of the ethical concerns in artificial intelligence (AI) and the framework that is needed to mitigate those risks, and to suggest a practical path to ensure the development and use of AI at the United…

Computers and Society · Computer Science 2021-04-27 Lambert Hogenhout

The widespread deployment of general-purpose AI (GPAI) systems introduces significant new risks. Yet the infrastructure, practices, and norms for reporting flaws in GPAI systems remain seriously underdeveloped, lagging far behind more…

The study addresses the paradigm shift in corporate management, where AI is moving from a decision support tool to an autonomous decision-maker, with some AI systems already appointed to leadership roles in companies. A central problem…

Computers and Society · Computer Science 2025-08-07 Anna Romanova

Embedding artificial intelligence into systems introduces significant challenges to modern engineering practices. Hazard analysis tools and processes have not yet been adequately adapted to the new paradigm. This paper describes initial…

Software Engineering · Computer Science 2022-03-30 Nikolas Martelaro , Carol J. Smith , Tamara Zilovic

Artificial Intelligence (AI) has made impressive progress in recent years and represents a key technology that has a crucial impact on the economy and society. However, it is clear that AI and business models based on it can only reach…

Certainty around the regulatory environment is crucial to enable responsible AI innovation and foster the social acceptance of these powerful new technologies. One notable source of uncertainty is, however, that the existing legal liability…

Computers and Society · Computer Science 2020-05-20 Olivia J. Erdélyi , Gábor Erdélyi

The utilization of artificial intelligence (AI) applications has experienced tremendous growth in recent years, bringing forth numerous benefits and conveniences. However, this expansion has also provoked ethical concerns, such as privacy…