Related papers: Business Value of ITSM. Requirement or Mirage?
The popularity of benefit realization management (BRM) in today's IT-enabled world is fast gaining traction within IT organisations around the world. However, there appears to be limited attention paid to the intra-organisational practice…
This paper deals with how to manage effectively in the design, implementation and support of an IT infrastructure at an enterprise level. This particular management is lacking in today's IT infrastructure scenario. Just implementation is…
IT Service Management deals with managing a broad range of items related to complex system environments. As there is both, a close connection to business interests and IT infrastructure, the application of semantic expressions which are…
The IT Service Management (ITSM) industry has defined processes as best practices in the widely-accepted IT Infrastructure Library (ITIL) framework. However, studies on the measurement of ITSM process improvement are scant. Our research…
Information Technology Infrastructure Library (ITIL) is series of best practices that helps Information technology Organizations to provide Information technology (IT) services for their customers with better performances and quality. This…
Binary "YES-NO" notions of process compliance are not very helpful to managers for assessing the operational performance of their company because a large number of cases fall in the grey area of partial compliance. Hence, it is necessary to…
A service mining framework is proposed that enables discovering interesting relationships in Internet of Things services bottom-up. The service relationships are modeled based on spatial-temporal aspects, environment, people, and operation.…
Recommender Systems are nowadays successfully used by all major web sites (from e-commerce to social media) to filter content and make suggestions in a personalized way. Academic research largely focuses on the value of recommenders for…
Improving performance and delivering value for customers have become a central theme in business. The software industry has become an increasingly important sector for the economy growth in Tunisia. This study aims to show how using Value…
In recent years Business Intelligence (BI) systems have consistently been rated as one of the highest priorities of Information Systems (IS) and business leaders. BI allows firms to apply information for supporting their processes and…
The beauty of Information Technology (IT) is with its multifunction nature; it is a support system, a networking system, a storage system, as well as an information facilitator. Aided with their broad line of services, an IT system aims to…
Several surveys and studies have noticed that cost, and quality problems result from mistakes that occurred in the early phases of the projects, for instance: poor definition of the project vision and respective value for the organization;…
We introduce a novel framework aimed at identifying and quantifying the value of customer pains as a critical element in service innovation. The proposed approach enhances existing end-to-end frameworks by offering a structured method to…
Utility Computing has facilitated the creation of new markets that has made it possible to realize the long held dream of delivering IT as a Utility. Even though utility computing is in its nascent stage today, the proponents of utility…
Business process management (BPM) has been widely used to discover, model, analyze, and optimize organizational processes. BPM looks at these processes with analysis techniques that assume a clearly defined start and end. However, not all…
This study investigates factors influencing employees' perceptions of the usefulness of Business Process Management Systems (BPMS) in commercial settings. It explores the roles of system dependency, system quality, and the quality of…
In the digital age, the protection of information resources is critical to the viability of organizations. Information Security Management (ISM) is a protective function that preserves the confidentiality, integrity and availability of…
In this paper we present an approach for specifying and prioritizing information security requirements in organizations. It is important to prioritize security requirements since hundred per cent security is not achievable and the limited…
Often the hardest job is to get business representatives to look at security as something that makes managing their risks and achieving their objectives easier, with security compliance as just part of that journey. This paper addresses…
Virtual enterprise is a new form of organization in recent years which adapt to the IT environment. Information resources management implemented in the virtual enterprise is determined by the form of business organization and information…