Related papers: Fraud detection in telephone conversations for fin…

Credit card fraud detection is a very challenging problem because of the specific nature of transaction data and the labeling process. The transaction data is peculiar because they are obtained in a streaming fashion, they are strongly…

Many of the existing TTS systems cannot accurately synthesize text containing a variety of numerical formats, resulting in reduced intelligibility of the synthesized speech. This research aims to develop a numerical format classifier that…

The rise of digital payments has caused consequential changes in the financial crime landscape. As a result, traditional fraud detection approaches such as rule-based systems have largely become ineffective. AI and machine learning…

Recent advances in language and speech modelling have made it possible to build autonomous voice assistants that understand and generate human dialogue in real time. These systems are increasingly being deployed in domains such as customer…

In low-resource computing contexts, such as smartphones and other tiny devices, Both deep learning and machine learning are being used in a lot of identification systems. as authentication techniques. The transparent, contactless, and…

Transfer learning aims to reduce the amount of data required to excel at a new task by re-using the knowledge acquired from learning other related tasks. This paper proposes a novel transfer learning scenario, which distills robust phonetic…

Undoubtedly, one of the most important issues in computer science is intelligent speech recognition. In these systems, computers try to detect and respond to the speeches they are listening to, like humans. In this research, presenting of a…

Large-scale conversational assistants like Alexa, Siri, Cortana and Google Assistant process every utterance using multiple models for domain, intent and named entity recognition. Given the decoupled nature of model development and large…

Smishing, or SMS-based phishing, poses an increasing threat to mobile users by mimicking legitimate communications through culturally adapted, concise, and deceptive messages, which can result in the loss of sensitive data or financial…

Fraud causes substantial costs and losses for companies and clients in the finance and insurance industries. Examples are fraudulent credit card transactions or fraudulent claims. It has been estimated that roughly $10$ percent of the…

Collaborative inference in next-generation networks can enhance Artificial Intelligence (AI) applications, including autonomous driving, personal identification, and activity classification. This method involves a three-stage process: a)…

Automated fraud behaviors detection on electronic payment platforms is a tough problem. Fraud users often exploit the vulnerability of payment platforms and the carelessness of users to defraud money, steal passwords, do money laundering,…

The increasing reliance on smartphones for communication, financial transactions, and personal data management has made them prime targets for cyberattacks, particularly smishing, a sophisticated variant of phishing conducted via SMS.…

Machine learning models underpin many modern financial systems for use cases such as fraud detection and churn prediction. Most are based on supervised learning with hand-engineered features, which relies heavily on the availability of…

The rise of digital payments has accelerated the need for intelligent and scalable systems to detect fraud. This research presents an end-to-end, feature-rich machine learning framework for detecting credit card transaction anomalies and…

Average hold time is a concern for call centers because it affects customer satisfaction. Contact centers should instruct their agents to use special on-hold scripts to maintain positive interactions with clients. This study presents a…

Thanks to recent advances in deep learning, sophisticated generation tools exist, nowadays, that produce extremely realistic synthetic speech. However, malicious uses of such tools are possible and likely, posing a serious threat to our…

This study explores the integration of contextual explanations into AI-powered loan decision systems to enhance trust and usability. While traditional AI systems rely heavily on algorithmic transparency and technical accuracy, they often…

Generative audio technologies now enable highly realistic voice cloning and real-time voice conversion, increasing the risk of impersonation, fraud, and misinformation in communication channels such as phone and video calls. This study…

Traditionally, the detection of fraudulent insurance claims relies on business rules and expert judgement which makes it a time-consuming and expensive process (\'Oskarsd\'ottir et al., 2022). Consequently, researchers have been examining…