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The prevalence of mental disorders has become a significant issue, leading to the increased focus on Emotional Support Conversation as an effective supplement for mental health support. Existing methods have achieved compelling results,…
Recent studies on transformer-based language models show that they can answer questions by reasoning over knowledge provided as part of the context (i.e., in-context reasoning). However, since the available knowledge is often not filtered…
We present a novel architecture for explainable modeling of task-oriented dialogues with discrete latent variables to represent dialogue actions. Our model is based on variational recurrent neural networks (VRNN) and requires no explicit…
We present a grounded neural dialogue model that successfully collaborates with people in a partially-observable reference game. We focus on a setting where two agents each observe an overlapping part of a world context and need to identify…
Empowered by the large-scale pretrained language models, existing dialogue systems have demonstrated impressive performance conducting fluent and natural-sounding conversations. However, they are still plagued by the hallucination problem,…
Intelligent agents such as robots are increasingly deployed in real-world, safety-critical settings. It is vital that these agents are able to explain the reasoning behind their decisions to human counterparts, however, their behavior is…
Albrecht and Stone (2018) state that modeling of changing behaviors remains an open problem "due to the essentially unconstrained nature of what other agents may do". In this work we evaluate the adaptability of neural artificial agents…
Dialog state tracking is used to estimate the current belief state of a dialog given all the preceding conversation. Machine reading comprehension, on the other hand, focuses on building systems that read passages of text and answer…
Spoken language understanding is one of the key factors in a dialogue system, and a context in a conversation plays an important role to understand the current utterance. In this work, we demonstrate the importance of context within the…
Intelligent agents, such as robots, are increasingly deployed in real-world, human-centric environments. To foster appropriate human trust and meet legal and ethical standards, these agents must be able to explain their behavior. However,…
The performance of adversarial dialogue generation models relies on the quality of the reward signal produced by the discriminator. The reward signal from a poor discriminator can be very sparse and unstable, which may lead the generator to…
Proactive task-oriented dialogue (TOD), such as outbound sales, demands a persuasive agent that actively probes the user's concerns and steers the conversation toward acceptance within a bounded number of turns. Yet post-trained LLMs are…
Dialogue generation has been successfully learned from scratch by neural networks, but tends to produce the same general response, e.g., "what are you talking about?", in many conversations. To reduce this homogeneity, external knowledge…
State-of-the-art task-oriented dialogue systems typically rely on task-specific ontologies for fulfilling user queries. The majority of task-oriented dialogue data, such as customer service recordings, comes without ontology and annotation.…
For each goal-oriented dialog task of interest, large amounts of data need to be collected for end-to-end learning of a neural dialog system. Collecting that data is a costly and time-consuming process. Instead, we show that we can use only…
Task-Oriented Dialogue (TOD) systems are drawing more and more attention in recent studies. Current methods focus on constructing pre-trained models or fine-tuning strategies while the evaluation of TOD is limited by a policy mismatch…
Speech-based virtual assistants, such as Amazon Alexa, Google assistant, and Apple Siri, typically convert users' audio signals to text data through automatic speech recognition (ASR) and feed the text to downstream dialog models for…
Recent dialogue systems rely on turn-based spoken interactions, requiring accurate Automatic Speech Recognition (ASR). Errors in ASR can significantly impact downstream dialogue tasks. To address this, using dialogue context from user and…
As large dialogue models become commonplace in practice, the problems surrounding high compute requirements for training, inference and larger memory footprint still persists. In this work, we present AUTODIAL, a multi-task dialogue model…
We study the problem of imposing conversational goals/keywords on open-domain conversational agents, where the agent is required to lead the conversation to a target keyword smoothly and fast. Solving this problem enables the application of…