Related papers: I Know You'll Be Back: Interpretable New User Clus…
User churn is an important issue in online services that threatens the health and profitability of services. Most of the previous works on churn prediction convert the problem into a binary classification task where the users are labeled as…
The success of online social platforms hinges on their ability to predict and understand user behavior at scale. Here, we present data suggesting that context-aware modeling approaches may offer a holistic yet lightweight and potentially…
Churn prediction, or the task of identifying customers who are likely to discontinue use of a service, is an important and lucrative concern of firms in many different industries. As these firms collect an increasing amount of large-scale,…
Modern mobile devices are able to provide context-aware and personalized services to the users, by leveraging on their sensing capabilities to infer the activity and situation in which a person is currently involved. Current solutions for…
User churn, characterized by customers ending their relationship with a business, has profound economic consequences across various Business-to-Customer scenarios. For numerous system-to-user actions, such as promotional discounts and…
Considering the level of competition prevailing in Business-to-Consumer (B2C) E-Commerce domain and the huge investments required to attract new customers, firms are now giving more focus to reduce their customer churn rate. Churn rate is…
While mobile social apps have become increasingly important in people's daily life, we have limited understanding on what motivates users to engage with these apps. In this paper, we answer the question whether users' in-app activity…
Over the past decade humans have experienced exponential growth in the use of online resources, in particular social media and microblogging websites such as Facebook, Twitter, YouTube and also mobile applications such as WhatsApp, Line,…
Customer retention is one of the primary goals in the area of customer relationship management. A mass of work exists in which machine learning models or business rules are established to predict churn. However, targeting users at an early…
Predicting user churn in non-subscription gig platforms, where disengagement is implicit, poses unique challenges due to the absence of explicit labels and the dynamic nature of user behavior. Existing methods often rely on aggregated…
With the rapid growth and prevalence of social network applications (Apps) in recent years, understanding user engagement has become increasingly important, to provide useful insights for future App design and development. While several…
Predicting user churn and taking personalized measures to retain users is a set of common and effective practices for online game operators. However, different from the traditional user churn relevant researches that can involve…
Customer churn prediction in the telecommunications sector represents a critical business intelligence task that has evolved from subjective human assessment to sophisticated algorithmic approaches. In this work, we present a comprehensive…
Learning general-purpose user representations based on user behavioral logs is an increasingly popular user modeling approach. It benefits from easily available, privacy-friendly yet expressive data, and does not require extensive re-tuning…
Clustering is a fundamental learning task widely used as a first step in data analysis. For example, biologists use cluster assignments to analyze genome sequences, medical records, or images. Since downstream analysis is typically…
We propose a new method to detect when users express the intent to leave a service, also known as churn. While previous work focuses solely on social media, we show that this intent can be detected in chatbot conversations. As companies…
Different users can use a given Internet application in many different ways. The ability to record detailed event logs of user in-application activity allows us to discover ways in which the application is being used. This enables…
As companies increase their efforts in retaining customers, being able to predict accurately ahead of time, whether a customer will churn in the foreseeable future is an extremely powerful tool for any marketing team. The paper describes in…
It becomes a significant challenge to predict customer behavior and retain an existing customer with the rapid growth of digitization which opens up more opportunities for customers to choose from subscription-based products and services…
Trust can be defined as a measure to determine which source of information is reliable and with whom we should share or from whom we should accept information. There are several applications for trust in Online Social Networks (OSNs),…