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Summarizing sales calls is a routine task performed manually by salespeople. We present a production system which combines generative models fine-tuned for customer-agent setting, with a human-in-the-loop user experience for an interactive…

Computation and Language · Computer Science 2022-04-29 Abedelkadir Asi , Song Wang , Roy Eisenstadt , Dean Geckt , Yarin Kuper , Yi Mao , Royi Ronen

Traditional approaches to extractive summarization rely heavily on human-engineered features. In this work we propose a data-driven approach based on neural networks and continuous sentence features. We develop a general framework for…

Computation and Language · Computer Science 2016-07-04 Jianpeng Cheng , Mirella Lapata

Current dialogue summarization systems usually encode the text with a number of general semantic features (e.g., keywords and topics) to gain more powerful dialogue modeling capabilities. However, these features are obtained via open-domain…

Computation and Language · Computer Science 2021-05-31 Xiachong Feng , Xiaocheng Feng , Libo Qin , Bing Qin , Ting Liu

In recent years, many methods have been developed to identify important portions of text documents. Summarization tools can utilize these methods to extract summaries from large volumes of textual information. However, to identify concepts…

Computation and Language · Computer Science 2019-03-08 Milad Moradi

Many recent works aim at developing methods and tools for the processing of semantic Web services. In order to be properly tested, these tools must be applied to an appropriate benchmark, taking the form of a collection of semantic WS…

Software Engineering · Computer Science 2015-02-04 Cihan Aksoy , Vincent Labatut , Chantal Cherifi , Jean-François Santucci

Presenting high-level arguments is a crucial task for fostering participation in online societal discussions. Current argument summarization approaches miss an important facet of this task -- capturing diversity -- which is important for…

Computation and Language · Computer Science 2024-02-15 Michiel van der Meer , Piek Vossen , Catholijn M. Jonker , Pradeep K. Murukannaiah

Opinion summarization is expected to digest larger review sets and provide summaries from different perspectives. However, most existing solutions are deficient in epitomizing extensive reviews and offering opinion summaries from various…

Computation and Language · Computer Science 2023-10-23 Han Jiang , Rui Wang , Zhihua Wei , Yu Li , Xinpeng Wang

Manifold ranking has been successfully applied in query-oriented multi-document summarization. It not only makes use of the relationships among the sentences, but also the relationships between the given query and the sentences. However,…

Information Retrieval · Computer Science 2021-08-30 Quanye Jia , Rui Liu , Jianying Lin

Dialogue state tracking (DST) aims at estimating the current dialogue state given all the preceding conversation. For multi-domain DST, the data sparsity problem is a major obstacle due to increased numbers of state candidates and dialogue…

Computation and Language · Computer Science 2020-10-08 Su Zhu , Jieyu Li , Lu Chen , Kai Yu

Speech summarization is typically performed by using a cascade of speech recognition and text summarization models. End-to-end modeling of speech summarization models is challenging due to memory and compute constraints arising from long…

Computation and Language · Computer Science 2022-01-26 Roshan Sharma , Shruti Palaskar , Alan W Black , Florian Metze

Data for human-human spoken dialogues for research and development are currently very limited in quantity, variety, and sources; such data are even scarcer in healthcare. In this work, we investigate fast prototyping of a dialogue…

The Semantic Web is becoming a large scale framework that enables data to be published, shared, and reused in the form of ontologies. The ontology which is considered as basic building block of semantic web consists of two layers including…

Information Retrieval · Computer Science 2018-01-09 Seyedamin Pouriyeh , Mehdi Allahyari , Krys Kochut , Hamid Reza Arabnia

Most of existing extractive multi-document summarization (MDS) methods score each sentence individually and extract salient sentences one by one to compose a summary, which have two main drawbacks: (1) neglecting both the intra and…

Computation and Language · Computer Science 2021-10-26 Moye Chen , Wei Li , Jiachen Liu , Xinyan Xiao , Hua Wu , Haifeng Wang

Automatic dialogue summarization is a well-established task with the goal of distilling the most crucial information from human conversations into concise textual summaries. However, most existing research has predominantly focused on…

Computation and Language · Computer Science 2024-05-06 Yongxin Zhou , Fabien Ringeval , François Portet

To advance multi-domain (cross-domain) dialogue modeling as well as alleviate the shortage of Chinese task-oriented datasets, we propose CrossWOZ, the first large-scale Chinese Cross-Domain Wizard-of-Oz task-oriented dataset. It contains 6K…

Computation and Language · Computer Science 2020-03-02 Qi Zhu , Kaili Huang , Zheng Zhang , Xiaoyan Zhu , Minlie Huang

We introduce a new approach for abstractive text summarization, Topic-Guided Abstractive Summarization, which calibrates long-range dependencies from topic-level features with globally salient content. The idea is to incorporate neural…

Computation and Language · Computer Science 2021-08-31 Chujie Zheng , Kunpeng Zhang , Harry Jiannan Wang , Ling Fan , Zhe Wang

Conventional dialogue summarization methods directly generate summaries and do not consider user's specific interests. This poses challenges in cases where the users are more focused on particular topics or aspects. With the advancement of…

Computation and Language · Computer Science 2024-08-02 Bin Wang , Zhengyuan Liu , Nancy F. Chen

Opinion summarization is the task of automatically generating summaries for a set of reviews about a specific target (e.g., a movie or a product). Since the number of reviews for each target can be prohibitively large, neural network-based…

Computation and Language · Computer Science 2021-01-25 Reinald Kim Amplayo , Mirella Lapata

Neural models for abstractive summarization tend to achieve the best performance in the presence of highly specialized, summarization specific modeling add-ons such as pointer-generator, coverage-modeling, and inferencetime heuristics. We…

Computation and Language · Computer Science 2019-09-25 Sebastian Goodman , Zhenzhong Lan , Radu Soricut

Automatic open-domain dialogue evaluation has attracted increasing attention, yet remains challenging due to the complexity of assessing response appropriateness. Traditional evaluation metrics, typically trained with true positive and…

Computation and Language · Computer Science 2025-09-17 Bohao Yang , Kun Zhao , Dong Liu , Chen Tang , Liang Zhan , Chenghua Lin