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Task oriented dialogue systems (TOD) complete particular tasks based on user preferences across natural language interactions. Considering the impressive performance of large language models (LLMs) in natural language processing (NLP)…

Computation and Language · Computer Science 2025-10-08 Arezoo Saedi , Afsaneh Fatemi , Mohammad Ali Nematbakhsh , Sophie Rosset , Anne Vilnat

This paper presents our task-oriented dialog system UBAR which models task-oriented dialogs on a dialog session level. Specifically, UBAR is acquired by fine-tuning the large pre-trained unidirectional language model GPT-2 on the sequence…

Computation and Language · Computer Science 2021-03-19 Yunyi Yang , Yunhao Li , Xiaojun Quan

MultiWOZ 2.0 (Budzianowski et al., 2018) is a recently released multi-domain dialogue dataset spanning 7 distinct domains and containing over 10,000 dialogues. Though immensely useful and one of the largest resources of its kind to-date,…

Computation and Language · Computer Science 2019-12-05 Mihail Eric , Rahul Goel , Shachi Paul , Adarsh Kumar , Abhishek Sethi , Peter Ku , Anuj Kumar Goyal , Sanchit Agarwal , Shuyang Gao , Dilek Hakkani-Tur

We describe the adaptation and refinement of a graphical user interface designed to facilitate a Wizard-of-Oz (WoZ) approach to collecting human-robot dialogue data. The data collected will be used to develop a dialogue system for robot…

Dialogue segmentation is a crucial task for dialogue systems allowing a better understanding of conversational texts. Despite recent progress in unsupervised dialogue segmentation methods, their performances are limited by the lack of…

Computation and Language · Computer Science 2023-10-17 Junfeng Jiang , Chengzhang Dong , Sadao Kurohashi , Akiko Aizawa

We introduce dodecaDialogue: a set of 12 tasks that measures if a conversational agent can communicate engagingly with personality and empathy, ask questions, answer questions by utilizing knowledge resources, discuss topics and situations,…

Computation and Language · Computer Science 2020-04-30 Kurt Shuster , Da Ju , Stephen Roller , Emily Dinan , Y-Lan Boureau , Jason Weston

While automatic dialogue tutors hold great potential in making education personalized and more accessible, research on such systems has been hampered by a lack of sufficiently large and high-quality datasets. Collecting such datasets…

Computation and Language · Computer Science 2023-10-24 Jakub Macina , Nico Daheim , Sankalan Pal Chowdhury , Tanmay Sinha , Manu Kapur , Iryna Gurevych , Mrinmaya Sachan

In modern dialogue systems, the ability to implicitly infer user backgrounds from conversations and leverage this information for personalized assistance is crucial. However, the scarcity of high-quality data remains a fundamental challenge…

Computation and Language · Computer Science 2025-06-04 Bo Peng , Zhiheng Wang , Heyang Gong , Chaochao Lu

Data scarcity is a long-standing and crucial challenge that hinders quick development of task-oriented dialogue systems across multiple domains: task-oriented dialogue models are expected to learn grammar, syntax, dialogue reasoning,…

Computation and Language · Computer Science 2019-08-06 Paweł Budzianowski , Ivan Vulić

Incorporating external knowledge sources effectively in conversations is a longstanding problem in open-domain dialogue research. The existing literature on open-domain knowledge selection is limited and makes certain brittle assumptions on…

Computation and Language · Computer Science 2022-10-06 Mihail Eric , Nicole Chartier , Behnam Hedayatnia , Karthik Gopalakrishnan , Pankaj Rajan , Yang Liu , Dilek Hakkani-Tur

Evaluation is crucial in the development process of task-oriented dialogue systems. As an evaluation method, user simulation allows us to tackle issues such as scalability and cost-efficiency, making it a viable choice for large-scale…

Information Retrieval · Computer Science 2021-05-11 Weiwei Sun , Shuo Zhang , Krisztian Balog , Zhaochun Ren , Pengjie Ren , Zhumin Chen , Maarten de Rijke

With the advances in deep learning, tremendous progress has been made with chit-chat dialogue systems and task-oriented dialogue systems. However, these two systems are often tackled separately in current methods. To achieve more natural…

Computation and Language · Computer Science 2021-10-18 Xinyan Zhao , Bin He , Yasheng Wang , Yitong Li , Fei Mi , Yajiao Liu , Xin Jiang , Qun Liu , Huanhuan Chen

Building a socially intelligent agent involves many challenges, one of which is to teach the agent to speak guided by its value like a human. However, value-driven chatbots are still understudied in the area of dialogue systems. Most…

Computation and Language · Computer Science 2022-07-25 Liang Qiu , Yizhou Zhao , Jinchao Li , Pan Lu , Baolin Peng , Jianfeng Gao , Song-Chun Zhu

Existing studies in dialogue system research mostly treat task-oriented dialogue and chit-chat as separate domains. Towards building a human-like assistant that can converse naturally and seamlessly with users, it is important to build a…

Computation and Language · Computer Science 2022-05-12 Zhiyu Chen , Bing Liu , Seungwhan Moon , Chinnadhurai Sankar , Paul Crook , William Yang Wang

Open-domain dialogue systems have made promising progress in recent years. While the state-of-the-art dialogue agents are built upon large-scale text-based social media data and large pre-trained models, there is no guarantee these agents…

Computation and Language · Computer Science 2023-06-16 Jingsheng Gao , Yixin Lian , Ziyi Zhou , Yuzhuo Fu , Baoyuan Wang

Multilingual task-oriented dialogue (ToD) facilitates access to services and information for many (communities of) speakers. Nevertheless, the potential of this technology is not fully realised, as current datasets for multilingual ToD -…

Computation and Language · Computer Science 2023-05-24 Olga Majewska , Evgeniia Razumovskaia , Edoardo Maria Ponti , Ivan Vulić , Anna Korhonen

Enhancing user engagement through personalization in conversational agents has gained significance, especially with the advent of large language models that generate fluent responses. Personalized dialogue generation, however, is…

Computation and Language · Computer Science 2024-07-30 Yi-Pei Chen , Noriki Nishida , Hideki Nakayama , Yuji Matsumoto

Dialogue assessment plays a critical role in the development of open-domain dialogue systems. Existing work are uncapable of providing an end-to-end and human-epistemic assessment dataset, while they only provide sub-metrics like coherence…

Computation and Language · Computer Science 2023-10-26 Yukun Zhao , Lingyong Yan , Weiwei Sun , Chong Meng , Shuaiqiang Wang , Zhicong Cheng , Zhaochun Ren , Dawei Yin

Embodied agents need to be able to interact in natural language understanding task descriptions and asking appropriate follow up questions to obtain necessary information to be effective at successfully accomplishing tasks for a wide range…

Computation and Language · Computer Science 2022-09-28 Spandana Gella , Aishwarya Padmakumar , Patrick Lange , Dilek Hakkani-Tur

Text-based dialogues are now widely used to solve real-world problems. In cases where solution strategies are already known, they can sometimes be codified into workflows and used to guide humans or artificial agents through the task of…

Computation and Language · Computer Science 2023-02-14 Amine El Hattami , Stefania Raimondo , Issam Laradji , David Vazquez , Pau Rodriguez , Chris Pal
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