Related papers: Designing with Data: A Case Study
Chatbots are conversational software applications designed to interact dialectically with users for a plethora of different purposes. Surprisingly, these colloquial agents have only recently been coupled with computational models of…
We develop a chatbot using Deep Bidirectional Transformer models (BERT) to handle client questions in financial investment customer service. The bot can recognize 381 intents, and decides when to say "I don't know" and escalates…
The design and development process for Internet of Things (IoT) applications is more complicated than for desktop, mobile, or web applications. IoT applications require both software and hardware to work together across multiple different…
Since the advent of chatbots in the commercial sector, they have been widely employed in the customer service department. Typically, these commercial chatbots are retrieval-based, so they are unable to respond to queries absent in the…
As urban areas grapple with unprecedented challenges stemming from population growth and climate change, the emergence of urban digital twins offers a promising solution. This paper presents a case study focusing on Sydney's urban digital…
Generative AI faces many challenges when entering the product design workflow, such as interface usability and interaction patterns. Therefore, based on design thinking and design process, we developed the DesignGPT multi-agent…
The substitute-based recommendation is widely used in E-commerce to provide better alternatives to customers. However, existing research typically uses the customer behavior signals like co-view and view-but-purchase-another to capture the…
Nowadays, Data Warehouse (DW) plays a crucial role in the process of decision making. However, their design remains a very delicate and difficult task either for expert or users. The goal of this paper is to propose a new approach based on…
Converting customer survey feedback data into usable insights has always been a great challenge for large software enterprises. Despite the improvements on this field, a major obstacle often remains when drawing the right conclusions out of…
Chatbots, the common moniker for collaborative assistants, are Artificial Intelligence (AI) software that enables people to naturally interact with them to get tasks done. Although chatbots have been studied since the dawn of AI, they have…
The data generated by the devices and existing infrastructure in the Internet of Things (IoT) should be shared among applications. However, data sharing in the IoT can only reach its full potential when multiple participants contribute…
The goal of the Internet of Things (IoT) is to transform any thing around us, such as a trash can or a street light, into a smart thing. A smart thing has the ability of sensing, processing, communicating and/or actuating. In order to…
Computing systems are tightly integrated today into our professional, social, and private lives. An important consequence of this growing ubiquity of computing is that it can have significant ethical implications of which computing…
This paper focuses on the use of knowledge possessed by designers. Data collection was based on observations (by the cognitive ergonomics researcher) and simultaneous verbalisations (by the designers) in empirical studies conducted in the…
The progressive digitalization is changing the way businesses work and interact. Concepts like Internet of Things, Cloud Computing, Industry 4.0, Service 4.0, Smart Production or Smart Cities are based on systems that are linked to the…
This paper deals with the problem of properly simulating the Internet of Things (IoT). Simulating an IoT allows evaluating strategies that can be employed to deploy smart services over different kinds of territories. However, the…
Smart buildings have great potential for shaping an energy-efficient, sustainable, and more economic future for our planet as buildings account for approximately 40% of the global energy consumption. Future of the smart buildings lies in…
Data is a valuable asset, and sharing it as a product across organizations is key to building comprehensive and useful insights in fields such as science and industry. Before sharing, data often requires transformation to comply with…
Facing the new market challenges, service providers are looking for solutions to improve three major business areas namely the Customer Experience, The Operational Efficiency and Revenue and Margin. To meet the business requiements related…
Using chatbots to deliver recommendations is increasingly popular. The design of recommendation chatbots has primarily been taking an information-centric approach by focusing on the recommended content per se. Limited attention is on how…