Related papers: Designing with Data: A Case Study
We are developing a system for human-robot communication that enables people to communicate with robots in a natural way and is focused on solving problems in a shared space. Our strategy for developing this system is fundamentally…
With growing societal acceptance and increasing cost efficiency due to mass production, service robots are beginning to cross from the industrial to the social domain. Currently, customer service robots tend to be digital and emulate social…
The Internet of Things (IoT) envisions the creation of an environment where everyday objects (e.g. microwaves, fridges, cars, coffee machines, etc.) are connected to the internet and make users' lives more productive, efficient, and…
Customer service is a setting that calls for empathy in live human agent responses. Recent advances have demonstrated how open-domain chatbots can be trained to demonstrate empathy when responding to live human utterances. We show that a…
Industry 4.0 and the Internet of Things are recent developments that have lead to the creation of new kinds of manufacturing data. Linking this new kind of sensor data to traditional business information is crucial for enterprises to take…
Most people spend up to 90 % of their time indoors. However, literature in the field of facility management and related disciplines mostly focus on energy and cost saving aspects of buildings. Especially in the area of commercial buildings,…
We present a Research-through-Design case study of the design and development of an intimate-space tangible device perhaps best understood as a socially assistive robot, aimed at scaffolding children's efforts at emotional regulation. This…
Businesses have sought out new solutions to provide support and improve customer satisfaction as more products and services have become interconnected digitally. There is an inherent need for businesses to provide or outsource fast,…
This paper addresses the design and implementation of a smart building prototype. The implementation utilizes Internet of Things (IoT) solutions to collect, analyze, and manage data from building systems in a smart city environment. The…
Increasing amounts of sensor-augmented research objects have been used in design research. We call these objects Data-Enabled Objects, which can be integrated into daily activities capturing data about people's detailed whereabouts,…
Conversation interfaces (CIs), or chatbots, are a popular form of intelligent agents that engage humans in task-oriented or informal conversation. In this position paper and demonstration, we argue that chatbots working in dynamic…
[Context and motivation] Internet of Things (IoT) is becoming common throughout everyday lives. However, the interaction is often different from when using e.g. computers and other smart devices. Furthermore, an IoT device is often…
We provide two case studies in the application of ideas drawn from conversation analysis to the design of technologies that enhance the experience of human conversation. We first present a case study of the design of an electronic…
This research report presents an analysis of the state of the art of modeling Internet of Things (IoT)-aware business processes. IOT links the physical world to the digital world. Traditionally, we would find information about events and…
The most important goal of customer services is to keep the customer satisfied. However, service resources are always limited and must be prioritized. Therefore, it is important to identify customers who potentially become unsatisfied and…
The growing adoption of Industrial Internet of Things (IIoT) technologies enables automated, real-time collection of manufacturing process data, unlocking new opportunities for data-driven product development. Current data-driven methods…
Socio-technical design embeds social investigations and inquiries into (Information) Technology Design processes. In this position paper, we propose, by using the aforementioned approach the design of technology and policies can…
Over the last decade we have witnessed an increasing use of data processing in embedded systems. Where in the past the data processing was limited (if present at all) to the handling of a small number of "on-off control signals", more…
Data quality is a significant issue for any application that requests for analytics to support decision making. It becomes very important when we focus on Internet of Things (IoT) where numerous devices can interact to exchange and process…
This study attempts to understand the use of Consumer Packaged Goods (CPG) in practice to obtain insights to develop design interventions that bring the CPGs into the Internet of Things. Our ultimate aim is to equip CPGs with a layer of…