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As Large Language Models (LLMs) are increasingly deployed in customer-facing applications, a critical yet underexplored question is how users communicate differently with LLM chatbots compared to human agent. In this study, we present…

Computation and Language · Computer Science 2025-10-06 Fulei Zhang , Zhou Yu

In this paper, we study context-response matching with pre-trained contextualized representations for multi-turn response selection in retrieval-based chatbots. Existing models, such as Cove and ELMo, are trained with limited context (often…

Computation and Language · Computer Science 2019-06-05 Chongyang Tao , Wei Wu , Can Xu , Yansong Feng , Dongyan Zhao , Rui Yan

Despite significant advancements in conversational AI, large language model (LLM)-powered chatbots often struggle with personalizing their responses according to individual user characteristics, such as technical expertise, learning style,…

Artificial Intelligence · Computer Science 2025-06-18 Shahaf David , Yair Meidan , Ido Hersko , Daniel Varnovitzky , Dudu Mimran , Yuval Elovici , Asaf Shabtai

As a sub-branch of affective computing, impression recognition, e.g., perception of speaker characteristics such as warmth or competence, is potentially a critical part of both human-human conversations and spoken dialogue systems. Most…

Multimedia · Computer Science 2023-02-17 Yuanchao Li , Peter Bell , Catherine Lai

Deep Neural Networks (DNNs) are extensively used in collaborative filtering due to their impressive effectiveness. These systems depend on interaction data to learn user and item embeddings that are crucial for recommendations. However, the…

Information Retrieval · Computer Science 2025-05-06 Yuying Zhao , Xiaodong Yang , Huiyuan Chen , Xiran Fan , Yu Wang , Yiwei Cai , Tyler Derr

In this study, we propose a novel human-like memory architecture designed for enhancing the cognitive abilities of large language model based dialogue agents. Our proposed architecture enables agents to autonomously recall memories…

Human-Computer Interaction · Computer Science 2024-04-02 Yuki Hou , Haruki Tamoto , Homei Miyashita

We present a document-grounded matching network (DGMN) for response selection that can power a knowledge-aware retrieval-based chatbot system. The challenges of building such a model lie in how to ground conversation contexts with…

Computation and Language · Computer Science 2019-06-12 Xueliang Zhao , Chongyang Tao , Wei Wu , Can Xu , Dongyan Zhao , Rui Yan

In recent years, Large Language Models (LLMs) gain considerable attention for their potential to enhance personalized experiences in virtual assistants and chatbots. A key area of interest is the integration of personas into LLMs to improve…

Computation and Language · Computer Science 2024-12-19 Konstantin Zaitsev

Explainable AI is increasingly employing argumentation methods to facilitate interactive explanations between AI agents and human users. While existing approaches typically rely on predetermined human user models, there remains a critical…

Artificial Intelligence · Computer Science 2025-02-25 Yinxu Tang , Stylianos Loukas Vasileiou , William Yeoh

Learning feature interactions is the key to success for the large-scale CTR prediction in Ads ranking and recommender systems. In industry, deep neural network-based models are widely adopted for modeling such problems. Researchers proposed…

Information Retrieval · Computer Science 2023-01-20 YaChen Yan , Liubo Li

Human Digital Twins (HDTs) have traditionally been conceptualized as data-driven models designed to support decision-making across various domains. However, recent advancements in conversational AI open new possibilities for HDTs to…

Emerging Technologies · Computer Science 2025-07-01 Lluís C. Coll , Martin W. Lauer-Schmaltz , Philip Cash , John P. Hansen , Anja Maier

Current works in the generation of personalized dialogue primarily contribute to the agent presenting a consistent personality and driving a more informative response. However, we found that the generated responses from most previous models…

Computation and Language · Computer Science 2022-08-23 Itsugun Cho , Dongyang Wang , Ryota Takahashi , Hiroaki Saito

Personalized conversational information retrieval (CIR) systems aim to satisfy users' complex information needs through multi-turn interactions by considering user profiles. However, not all search queries require personalization. The…

Information Retrieval · Computer Science 2025-08-13 Fengran Mo , Yuchen Hui , Yuxing Tian , Zhaoxuan Tan , Chuan Meng , Zhan Su , Kaiyu Huang , Jian-Yun Nie

We propose a novel framework, called Disjoint Mapping Network (DIMNet), for cross-modal biometric matching, in particular of voices and faces. Different from the existing methods, DIMNet does not explicitly learn the joint relationship…

Computer Vision and Pattern Recognition · Computer Science 2018-07-17 Yandong Wen , Mahmoud Al Ismail , Weiyang Liu , Bhiksha Raj , Rita Singh

Multimodal Named Entity Recognition (MNER) on social media aims to enhance textual entity prediction by incorporating image-based clues. Existing studies mainly focus on maximizing the utilization of pertinent image information or…

Computation and Language · Computer Science 2023-10-19 Jinyuan Li , Han Li , Zhuo Pan , Di Sun , Jiahao Wang , Wenkun Zhang , Gang Pan

Large-scale language models (LLMs), such as ChatGPT, are becoming increasingly sophisticated and exhibit human-like capabilities, playing an essential role in assisting humans in a variety of everyday tasks. An important application of AI…

Computers and Society · Computer Science 2023-12-07 Yugen Sato , Taisei Nakajima , Tatsuki Kawamoto , Tomohiro Takagi

Providing sufficient support for students requires substantial resources, especially considering the growing enrollment numbers. Students need help in a variety of tasks, ranging from information-seeking to requiring support with course…

Computers and Society · Computer Science 2024-10-18 Leonardo Pasquarelli , Charles Koutcheme , Arto Hellas

Incorporating personas information allows diverse and engaging responses in dialogue response generation. Unfortunately, prior works have primarily focused on self personas and have overlooked the value of partner personas. Moreover, in…

Computation and Language · Computer Science 2021-11-30 Hongyuan Lu , Wai Lam , Hong Cheng , Helen M. Meng

Recent advances in deep neural networks, language modeling and language generation have introduced new ideas to the field of conversational agents. As a result, deep neural models such as sequence-to-sequence, Memory Networks, and the…

Computation and Language · Computer Science 2019-02-27 Momchil Hardalov , Ivan Koychev , Preslav Nakov

Large Language Models (LLMs), despite their great power in language generation, often encounter challenges when dealing with intricate and knowledge-demanding queries in specific domains. This paper introduces a novel approach to enhance…

Computation and Language · Computer Science 2023-11-20 Ruohong Zhang , Luyu Gao , Chen Zheng , Zhen Fan , Guokun Lai , Zheng Zhang , Fangzhou Ai , Yiming Yang , Hongxia Yang
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