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In human-AI interactions, explanation is widely seen as necessary for enabling trust in AI systems. We argue that trust, however, may be a pre-requisite because explanation is sometimes impossible. We derive this result from a formalization…

Artificial Intelligence · Computer Science 2025-03-03 Nghi Truong , Phanish Puranam , Ilia Testlin

Recent years have seen a boom in interest in machine learning systems that can provide a human-understandable rationale for their predictions or decisions. However, exactly what kinds of explanation are truly human-interpretable remains…

Machine Learning · Computer Science 2019-08-30 Isaac Lage , Emily Chen , Jeffrey He , Menaka Narayanan , Been Kim , Sam Gershman , Finale Doshi-Velez

Recently, requirements for the explainability of software systems have gained prominence. One of the primary motivators for such requirements is that explainability is expected to facilitate stakeholders' trust in a system. Although this…

Software Engineering · Computer Science 2021-08-16 Lena Kästner , Markus Langer , Veronika Lazar , Astrid Schomäcker , Timo Speith , Sarah Sterz

Automated Machine Learning-based systems' integration into a wide range of tasks has expanded as a result of their performance and speed. Although there are numerous advantages to employing ML-based systems, if they are not interpretable,…

Machine Learning · Computer Science 2022-12-08 Ioannis Mollas , Nick Bassiliades , Grigorios Tsoumakas

Evaluating the efficiency of human-AI interactions is challenging, including subjective and objective quality aspects. With the focus on the human experience of the explanations, evaluations of explanation methods have become mostly…

Artificial Intelligence · Computer Science 2024-05-10 Helena Löfström

Explainable AI has become a common term in the literature, scrutinized by computer scientists and statisticians and highlighted by psychological or philosophical researchers. One major effort many researchers tackle is constructing general…

Artificial Intelligence · Computer Science 2025-09-12 Carina Newen , Daniel Bodemer , Sonja Glantz , Emmanuel Müller , Magdalena Wischnewski , Lenka Schnaubert

Today, AI is being increasingly used to help human experts make decisions in high-stakes scenarios. In these scenarios, full automation is often undesirable, not only due to the significance of the outcome, but also because human experts…

Artificial Intelligence · Computer Science 2020-01-08 Yunfeng Zhang , Q. Vera Liao , Rachel K. E. Bellamy

The rapid development of Artificial Intelligence (AI) requires developers and designers of AI systems to focus on the collaboration between humans and machines. AI explanations of system behavior and reasoning are vital for effective…

Human-Computer Interaction · Computer Science 2022-10-11 Ruben S. Verhagen , Siddharth Mehrotra , Mark A. Neerincx , Catholijn M. Jonker , Myrthe L. Tielman

The adoption of machine learning in high-stakes applications such as healthcare and law has lagged in part because predictions are not accompanied by explanations comprehensible to the domain user, who often holds the ultimate…

Although interactive learning puts the user into the loop, the learner remains mostly a black box for the user. Understanding the reasons behind queries and predictions is important when assessing how the learner works and, in turn, trust.…

Machine Learning · Statistics 2018-05-23 Stefano Teso , Kristian Kersting

Advanced Artificial Intelligence (AI) systems, specifically large language models (LLMs), have the capability to generate not just misinformation, but also deceptive explanations that can justify and propagate false information and erode…

Artificial Intelligence · Computer Science 2024-08-02 Valdemar Danry , Pat Pataranutaporn , Matthew Groh , Ziv Epstein , Pattie Maes

Large Language Models (LLMs) and Large Reasoning Models (LRMs) are increasingly used for critical tasks, yet they provide no guarantees about the correctness of their solutions. Users must decide whether to trust the model's answer, aided…

Human-Computer Interaction · Computer Science 2026-05-19 Vardhan Palod , Upasana Biswas , Subbarao Kambhampati

The growing adoption of artificial intelligence in healthcare has raised concerns about the transparency and trustworthiness of AI-driven medical diagnosis systems. Many existing models operate as black boxes, limiting clinicians' ability…

Human-Computer Interaction · Computer Science 2026-04-21 Altynbek Seitenov , Ainur Nurzhanova , Azhar Bekbussinova , Yerassyl Bolatkan

Combating fake news and misinformation propagation is a challenging task in the post-truth era. News feed and search algorithms could potentially lead to unintentional large-scale propagation of false and fabricated information with users…

Information Retrieval · Computer Science 2020-07-28 Sina Mohseni , Fan Yang , Shiva Pentyala , Mengnan Du , Yi Liu , Nic Lupfer , Xia Hu , Shuiwang Ji , Eric Ragan

This thesis explores the generation of local explanations for already deployed machine learning models, aiming to identify optimal conditions for producing meaningful explanations considering both data and user requirements. The primary…

Artificial Intelligence · Computer Science 2024-02-19 julien Delaunay

Artificial Intelligence models are becoming increasingly more powerful and accurate, supporting or even replacing humans' decision making. But with increased power and accuracy also comes higher complexity, making it hard for users to…

Artificial Intelligence · Computer Science 2019-07-10 Vivian S. Silva , André Freitas , Siegfried Handschuh

Despite the wide use of explainability techniques to attempt to understand the behavior of Artificial Intelligence (AI), the generated explanations may not always be reliable. An explanation can appear plausible to humans but fail to…

Machine Learning · Computer Science 2026-05-28 Tomás Pereira , João Vitorino , Eva Maia , Isabel Praça

Recent legislative regulations have underlined the need for accountable and transparent artificial intelligence systems and have contributed to a growing interest in the Explainable Artificial Intelligence (XAI) field. Nonetheless, the lack…

Machine Learning · Computer Science 2025-10-14 Ilaria Vascotto , Alex Rodriguez , Alessandro Bonaita , Luca Bortolussi

Explainability is motivated by the lack of transparency of black-box Machine Learning approaches, which do not foster trust and acceptance of Machine Learning algorithms. This also happens in the Predictive Process Monitoring field, where…

Artificial Intelligence · Computer Science 2025-07-25 Williams Rizzi , Marco Comuzzi , Chiara Di Francescomarino , Chiara Ghidini , Suhwan Lee , Fabrizio Maria Maggi , Alexander Nolte

There is broad agreement that Artificial Intelligence (AI) systems, particularly those using Machine Learning (ML), should be able to "explain" their behavior. Unfortunately, there is little agreement as to what constitutes an…

Human-Computer Interaction · Computer Science 2022-07-04 Leilani H. Gilpin , Andrew R. Paley , Mohammed A. Alam , Sarah Spurlock , Kristian J. Hammond