Related papers: Towards Understanding Emotional Intelligence for B…
Emotional well-being significantly influences mental health and overall quality of life. As therapy chatbots become increasingly prevalent, their ability to comprehend and respond empathetically to users' emotions remains limited. This…
Through advances in their conversational abilities, chatbots have started to request and process an increasing variety of sensitive personal information. The accurate disclosure of sensitive information is essential where it is used to…
Many researchers are working to address the worldwide mental health crisis by developing therapeutic technologies that increase the accessibility of care, including leveraging large language model (LLM) capabilities in chatbots and socially…
In this paper, we analyze the performance of an agent developed according to a well-accepted appraisal theory of human emotion with respect to how it modulates play in the context of a social dilemma. We ask if the agent will be capable of…
Zoomorphic robots have the potential to offer companionship and well-being as accessible, low-maintenance alternatives to pet ownership. Many such robots, however, feature limited emotional expression, restricting their potential for rich…
With large language models (LLMs) becoming increasingly prevalent in daily life, so too has the tendency to attribute to them human-like minds and emotions, or anthropomorphize them. Here, we investigate dimensions people use to…
Conversation interfaces (CIs), or chatbots, are a popular form of intelligent agents that engage humans in task-oriented or informal conversation. In this position paper and demonstration, we argue that chatbots working in dynamic…
The growing demand for software developers and the increasing development complexity have emphasized the need for support in software engineering projects. This is especially relevant in light of advancements in artificial intelligence,…
For an interactive agent, such as task-oriented spoken dialog systems or chatbots, measuring and adapting to Customer Satisfaction (CSAT) is critical in order to understand user perception of an agent's behavior and increase user engagement…
Interview chatbots engage users in a text-based conversation to draw out their views and opinions. It is, however, challenging to build effective interview chatbots that can handle user free-text responses to open-ended questions and…
Campus climate surveys play a pivotal role in capturing how students, faculty, and staff experience university life, yet traditional methods frequently suffer from low participation and minimal follow-up. We present TigerGPT, a new AI…
We explore the expression of personality and adaptivity through the gestures of virtual agents in a storytelling task. We conduct two experiments using four different dialogic stories. We manipulate agent personality on the extraversion…
Publicly deploying research chatbots is a nuanced topic involving necessary risk-benefit analyses. While there have recently been frequent discussions on whether it is responsible to deploy such models, there has been far less focus on the…
Companion chatbots offer a potential solution to the growing epidemic of loneliness, but their impact on users' psychosocial well-being remains poorly understood, raising critical ethical questions about their deployment and design. This…
Chatbots are conversational software applications designed to interact dialectically with users for a plethora of different purposes. Surprisingly, these colloquial agents have only recently been coupled with computational models of…
Empathy is a vital factor that contributes to mutual understanding, and joint problem-solving. In recent years, a growing number of studies have recognized the benefits of empathy and started to incorporate empathy in conversational…
The development of agents with emotional intelligence is becoming increasingly vital due to their significant role in human-computer interaction and the growing integration of computer systems across various sectors of society. Affective…
Evaluating Large Language Models' (LLMs) anthropomorphic capabilities has become increasingly important in contemporary discourse. Utilizing the emotion appraisal theory from psychology, we propose to evaluate the empathy ability of LLMs,…
The consistency of a response to a given post at semantic-level and emotional-level is essential for a dialogue system to deliver human-like interactions. However, this challenge is not well addressed in the literature, since most of the…
With the advancements in social robotics and virtual avatars, it becomes increasingly important that these agents adapt their behavior to the mood, feelings and personality of their users. One such aspect of the user is empathy. Whereas…