Related papers: Towards Understanding Emotional Intelligence for B…
With the ongoing penetration of conversational user interfaces, a better understanding of social and emotional characteristic inherent to dialogue is required. Chatbots in particular face the challenge of conveying human-like behaviour…
How should a companion robot behave? In this research, we present a cognitive architecture based on a tailored personality model to investigate the impact of robotic personalities on the perception of companion robots. Drawing from existing…
Previous researches on dialogue system assessment usually focus on the quality evaluation (e.g. fluency, relevance, etc) of responses generated by the chatbots, which are local and technical metrics. For a chatbot which responds to millions…
Background: Empathy is widely recognized for improving patient outcomes, including reduced pain and anxiety and improved satisfaction, and its absence can cause harm. Meanwhile, use of artificial intelligence (AI)-based chatbots in…
Using agent-based modeling approach, in this paper, we study self-organized dynamics of interacting agents in the presence of chat Bots. Different Bots with tunable ``human-like'' attributes, which exchange emotional messages with agents,…
As voice assistants (VAs) become increasingly integrated into daily life, the need for emotion-aware systems that can recognize and respond appropriately to user emotions has grown. While significant progress has been made in speech emotion…
The rise of AI conversational agents has broadened opportunities to enhance human capabilities across various domains. As these agents become more prevalent, it is crucial to investigate the impact of different affective abilities on their…
Many Large Language Model (LLM) chatbots are designed and used for companionship, and people have reported forming friendships, mentorships, and romantic partnerships with them. Concerns that companion chatbots may harm or replace real…
Emotions play a significant role in teamwork and collaborative activities like software development. While researchers have analyzed developer emotions in various software artifacts (e.g., issues, pull requests), few studies have focused on…
We study how bots contribute to open-source discussions in the Ethereum ecosystem and whether they influence developers' emotional tone. Our dataset covers 36,875 accounts across ten repositories with 105 validated bots (0.28%). Human…
Since the late 1990s when speech companies began providing their customer-service software in the market, people have gotten used to speaking to machines. As people interact more often with voice and gesture controlled machines, they expect…
In this paper, we describe a data enhancement method for developing Emily, an emotion-affective open-domain chatbot. The proposed method is based on explicitly modeling positively transitioned (PT) sentiment data from multi-turn dialogues.…
Using chatbots to deliver recommendations is increasingly popular. The design of recommendation chatbots has primarily been taking an information-centric approach by focusing on the recommended content per se. Limited attention is on how…
The integration of Large Language Models (LLMs) into the healthcare domain has the potential to significantly enhance patient care and support through the development of empathetic, patient-facing chatbots. This study investigates an…
AI conversational agents have demonstrated efficacy in social contact interventions for stigma reduction at a low cost. However, the underlying mechanisms of how interaction designs contribute to these effects remain unclear. This study…
Most chatbot literature that focuses on improving the fluency and coherence of a chatbot, is dedicated to making chatbots more human-like. However, very little work delves into what really separates humans from chatbots -- humans…
With a major focus on its history, difficulties, and promise, this research paper provides a thorough analysis of the chatbot technology environment as it exists today. It provides a very flexible chatbot system that makes use of…
This research examines how the emotional tone of human-AI interactions shapes ChatGPT and human behavior. In a between-subject experiment, we asked participants to express a specific emotion while working with ChatGPT (GPT-4.0) on two…
As artificial intelligence (AI) systems become increasingly embedded in everyday life, the ability of interactive agents to express empathy has become critical for effective human-AI interaction, particularly in emotionally sensitive…
Chatbots powered by artificial intelligence (AI) have rapidly become a significant part of everyday life, with over a quarter of American adults using them multiple times per week. While these tools offer potential benefits and risks, a…