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Integrating machine learning (ML) into customer service chatbots enhances their ability to understand and respond to user queries, ultimately improving service performance. However, they may appear artificial to some users and affecting…

Artificial Intelligence · Computer Science 2024-09-30 Nurul Ain Nabilah Mohd Isa , Siti Nuraishah Agos Jawaddi , Azlan Ismail

Deep neural networks have shown recent promise in many language-related tasks such as the modeling of conversations. We extend RNN-based sequence to sequence models to capture the long range discourse across many turns of conversation. We…

Computation and Language · Computer Science 2016-07-18 John M. Pierre , Mark Butler , Jacob Portnoff , Luis Aguilar

Building user trust in dialogue agents requires smooth and consistent dialogue exchanges. However, agents can easily lose conversational context and generate irrelevant utterances. These situations are called dialogue breakdown, where agent…

Computation and Language · Computer Science 2023-01-23 Nathan Ng , Marzyeh Ghassemi , Narendran Thangarajan , Jiacheng Pan , Qi Guo

Chatbot is a technology that is used to mimic human behavior using natural language. There are different types of Chatbot that can be used as conversational agent in various business domains in order to increase the customer service and…

Computation and Language · Computer Science 2020-07-09 Nazakat Ali

With the rapid development of artificial intelligence, conversational bots have became prevalent in mainstream E-commerce platforms, which can provide convenient customer service timely. To satisfy the user, the conversational bots need to…

Computation and Language · Computer Science 2021-09-23 Zhenyu Zhang , Tao Guo , Meng Chen

Recent advances in pre-trained language models have significantly improved neural response generation. However, existing methods usually view the dialogue context as a linear sequence of tokens and learn to generate the next word through…

Computation and Language · Computer Science 2021-12-14 Xiaodong Gu , Kang Min Yoo , Jung-Woo Ha

Neural Chat Translation (NCT) aims to translate conversational text between speakers of different languages. Despite the promising performance of sentence-level and context-aware neural machine translation models, there still remain…

Computation and Language · Computer Science 2021-09-03 Yunlong Liang , Chulun Zhou , Fandong Meng , Jinan Xu , Yufeng Chen , Jinsong Su , Jie Zhou

Recently, pre-trained contextual models, such as BERT, have shown to perform well in language related tasks. We revisit the design decisions that govern the applicability of these models for the passage re-ranking task in open-domain…

Information Retrieval · Computer Science 2021-08-31 Jurek Leonhardt , Fabian Beringer , Avishek Anand

Although people have the ability to engage in vapid dialogue without effort, this may not be a uniquely human trait. Since the 1960's researchers have been trying to create agents that can generate artificial conversation. These programs…

Computation and Language · Computer Science 2021-06-07 Thomas Conley , Jack St. Clair , Jugal Kalita

Recent advances in deep neural networks, language modeling and language generation have introduced new ideas to the field of conversational agents. As a result, deep neural models such as sequence-to-sequence, Memory Networks, and the…

Computation and Language · Computer Science 2019-02-27 Momchil Hardalov , Ivan Koychev , Preslav Nakov

Nowadays, the current neural network models of dialogue generation(chatbots) show great promise for generating answers for chatty agents. But they are short-sighted in that they predict utterances one at a time while disregarding their…

Computation and Language · Computer Science 2023-01-19 Jabri Ismail , Aboulbichr Ahmed , El ouaazizi Aziza

Leveraging vast and continually updated knowledge from the Internet has been considered an important ability for a dialogue system. Therefore, the dialogue query generation task is proposed for generating search queries from dialogue…

Computation and Language · Computer Science 2024-02-19 Jianheng Huang , Ante Wang , Linfeng Gao , Linfeng Song , Jinsong Su

Dialog evaluation is a challenging problem, especially for non task-oriented dialogs where conversational success is not well-defined. We propose to evaluate dialog quality using topic-based metrics that describe the ability of a…

Computation and Language · Computer Science 2018-01-12 Fenfei Guo , Angeliki Metallinou , Chandra Khatri , Anirudh Raju , Anu Venkatesh , Ashwin Ram

Named Entity Recognition (NER), a classic sequence labelling task, is an essential component of natural language understanding (NLU) systems in task-oriented dialog systems for slot filling. For well over a decade, different methods from…

Computation and Language · Computer Science 2018-12-07 Pratik Jayarao , Chirag Jain , Aman Srivastava

The use of large pretrained neural networks to create contextualized word embeddings has drastically improved performance on several natural language processing (NLP) tasks. These computationally expensive models have begun to be applied to…

Computers and Society · Computer Science 2019-12-03 Benjamin Clavié , Kobi Gal

Todays interactive devices such as smart-phone assistants and smart speakers often deal with short-duration speech segments. As a result, speaker recognition systems integrated into such devices will be much better suited with models…

Audio and Speech Processing · Electrical Eng. & Systems 2019-07-25 Amirhossein Hajavi , Ali Etemad

Recent neural models of dialogue generation offer great promise for generating responses for conversational agents, but tend to be shortsighted, predicting utterances one at a time while ignoring their influence on future outcomes. Modeling…

Computation and Language · Computer Science 2016-09-30 Jiwei Li , Will Monroe , Alan Ritter , Michel Galley , Jianfeng Gao , Dan Jurafsky

Dialogue systems are a popular natural language processing (NLP) task as it is promising in real-life applications. It is also a complicated task since many NLP tasks deserving study are involved. As a result, a multitude of novel works on…

Computation and Language · Computer Science 2022-03-31 Jinjie Ni , Tom Young , Vlad Pandelea , Fuzhao Xue , Erik Cambria

Conversational question answering (CQA) is a novel QA task that requires understanding of dialogue context. Different from traditional single-turn machine reading comprehension (MRC) tasks, CQA includes passage comprehension, coreference…

Computation and Language · Computer Science 2019-01-04 Chenguang Zhu , Michael Zeng , Xuedong Huang

This paper explores the use of Deep Learning methods for automatic estimation of quality of human translations. Automatic estimation can provide useful feedback for translation teaching, examination and quality control. Conventional methods…

Computation and Language · Computer Science 2020-03-16 Yu Yuan , Serge Sharoff
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