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Intelligent Process Automation (IPA) is an emerging technology with a primary goal to assist the knowledge worker by taking care of repetitive, routine and low-cognitive tasks. Conversational agents that can interact with users in a natural…
Through proliferation on smartphones and smart speakers, intelligent personal assistants (IPAs) have made speech a common interaction modality. Yet, due to linguistic coverage and varying levels of functionality, many speakers engage with…
Limited linguistic coverage for Intelligent Personal Assistants (IPAs) means that many interact in a non-native language. Yet we know little about how IPAs currently support or hinder these users. Through native (L1) and non-native (L2)…
Human-AI collaboration is on the rise with the deployment of AI-enabled intelligent assistants (e.g. Amazon Echo, Cortana, Siri, etc.) across organizational contexts. It is claimed that intelligent assistants can help people achieve more in…
Intelligent Personal Assistants (IPAs) are software agents that can perform tasks on behalf of individuals and assist them on many of their daily activities. IPAs capabilities are expanding rapidly due to the recent advances on areas such…
An Intelligent Personal Agent (IPA) is an agent that has the purpose of helping the user to gain information through reliable resources with the help of knowledge navigation techniques and saving time to search the best content. The agent…
We investigate intelligent personal assistants (IPAs) accessibility for deaf and hard of hearing (DHH) people who can use their voice in everyday communication. The inability of IPAs to understand diverse accents including deaf speech…
Intelligent Process Automation (IPA) is emerging as a sub-field of AI to support the automation of long-tail processes which requires the coordination of tasks across different systems. So far, the field of IPA has been largely driven by…
In this study, we assess the usability of interactive personal assistants (IPAs), such as Amazon Alexa, in a simulated kitchen smart home environment, with deaf and hard of hearing users. Participants engage in activities in a way that…
People often optimize for long-term goals in collaboration: A mentor or companion doesn't just answer questions, but also scaffolds learning, tracks progress, and prioritizes the other person's growth over immediate results. In contrast,…
AI-based interactive assistants are advancing human-augmenting technology, yet their effects on users' mental and physiological states remain under-explored. We address this gap by analyzing how Copilot for Microsoft Word, a LLM-based…
With the growing popularity of intelligent assistants (IAs), evaluating IA quality becomes an increasingly active field of research. This paper identifies and quantifies the feedback effect, a novel component in IA-user interactions: how…
The growing use of artificial intelligence (AI) in education, professional work, and everyday problem-solving has raised important questions about its effect on human reasoning. While AI can improve efficiency, save time, and support…
Non-native speakers (NNSs) often face speaking challenges in real-time multilingual communication, such as struggling to articulate their thoughts. To address this issue, we developed an AI-based speaking assistant (AISA) that provides…
Intelligent Personal Assistants (IPAs) have become widely popular in recent times. Most of the commercial IPAs today support a wide range of skills including Alarms, Reminders, Weather Updates, Music, News, Factual Questioning-Answering,…
Novice and expert users have different systematic preferences in task-oriented dialogues. However, whether catering to these preferences actually improves user experience and task performance remains understudied. To investigate the effects…
Intelligent Personal Assistants (IPAs) like Amazon Alexa, Apple Siri, and Google Assistant are increasingly becoming a part of our everyday. As IPAs become ubiquitous and their applications expand, users turn to them for not just routine…
The recent breakthroughs in Artificial Intelligence (AI) have allowed individuals to rely on automated systems for a variety of reasons. Some of these systems are the currently popular voice-enabled systems like Echo by Amazon and Home by…
Background: The increasing adoption of AI assistants in programming has led to numerous studies exploring their benefits. While developers consistently report significant productivity gains from these tools, empirical measurements often…
Artificial intelligence (AI) is being increasingly integrated into human problem-solving, yet its effects on individual skill development remain unclear. We examine how both AI usage and informativeness can shape learning in the context of…