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Background: It has long been suggested that user feedback, typically written in natural language by end-users, can help issue detection. However, for large-scale online service systems that receive a tremendous amount of feedback, it…

Software Engineering · Computer Science 2025-08-04 Shuyao Jiang , Jiazhen Gu , Wujie Zheng , Yangfan Zhou , Michael R. Lyu

Traditional machine-learned ranking systems for web search are often trained to capture stationary relevance of documents to queries, which has limited ability to track non-stationary user intention in a timely manner. In recency search,…

Information Retrieval · Computer Science 2011-03-22 Taesup Moon , Wei Chu , Lihong Li , Zhaohui Zheng , Yi Chang

Many current applications use recommendations in order to modify the natural user behavior, such as to increase the number of sales or the time spent on a website. This results in a gap between the final recommendation objective and the…

Information Retrieval · Computer Science 2018-08-06 Stephen Bonner , Flavian Vasile

As recommender systems have become more widespread and moved into areas with greater social impact, such as employment and housing, researchers have begun to seek ways to ensure fairness in the results that such systems produce. This work…

Information Retrieval · Computer Science 2020-05-28 Nasim Sonboli , Farzad Eskandanian , Robin Burke , Weiwen Liu , Bamshad Mobasher

Conversational recommender systems (CRS) are interactive agents that support their users in recommendation-related goals through multi-turn conversations. Generally, a CRS can be evaluated in various dimensions. Today's CRS mainly rely on…

Human-Computer Interaction · Computer Science 2022-09-08 Ahtsham Manzoor , Dietmar jannach

Recommender systems shape individual choices through feedback loops in which user behavior and algorithmic recommendations coevolve over time. The systemic effects of these loops remain poorly understood, in part due to unrealistic…

Information Retrieval · Computer Science 2026-02-19 Gabriele Barlacchi , Margherita Lalli , Emanuele Ferragina , Fosca Giannotti , Dino Pedreschi , Luca Pappalardo

Online marketplaces, search engines, and databases employ aggregated social information to rank their content for users. Two ranking heuristics commonly implemented to order the available options are the average review score and item…

Information Retrieval · Computer Science 2017-06-27 Pantelis P. Analytis , Alexia Delfino , Juliane Kämmer , Mehdi Moussaïd , Thorsten Joachims

Learning to rank is an important problem in machine learning and recommender systems. In a recommender system, a user is typically recommended a list of items. Since the user is unlikely to examine the entire recommended list, partial…

Information Retrieval · Computer Science 2018-11-22 Prakhar Gupta , Gaurush Hiranandani , Harvineet Singh , Branislav Kveton , Zheng Wen , Iftikhar Ahamath Burhanuddin

Online user reviews describing various products and services are now abundant on the web. While the information conveyed through review texts and ratings is easily comprehensible, there is a wealth of hidden information in them that is not…

Information Retrieval · Computer Science 2016-04-20 Rahul Kamath , Masanao Ochi , Yutaka Matsuo

Recommender systems utilize users' historical data to learn and predict their future interests, providing them with suggestions tailored to their tastes. Calibration ensures that the distribution of recommended item categories is consistent…

Information Retrieval · Computer Science 2022-08-23 Mohammadmehdi Naghiaei , Hossein A. Rahmani , Mohammad Aliannejadi , Nasim Sonboli

Algorithmic fairness is receiving significant attention in the academic and broader literature due to the increasing use of predictive algorithms, including those based on artificial intelligence. One benefit of this trend is that algorithm…

Computers and Society · Computer Science 2020-01-28 Pratyush Garg , John Villasenor , Virginia Foggo

This article reviews the problem of degree of closeness and interaction level in a social network by ranking users based on similarity score. This similarity is measured on the basis of social, geographic, educational, professional, shared…

Social and Information Networks · Computer Science 2014-08-15 Vasavi Akhila Dabeeru

Recommender systems are vital for shaping user online experiences. While some believe they may limit new content exploration and promote opinion polarization, a systematic analysis is still lacking. We present a model that explores the…

Physics and Society · Physics 2023-12-15 Giordano De Marzo , Pietro Gravino , Vittorio Loreto

We study fairness in collaborative-filtering recommender systems, which are sensitive to discrimination that exists in historical data. Biased data can lead collaborative filtering methods to make unfair predictions against minority groups…

Computers and Society · Computer Science 2017-12-15 Sirui Yao , Bert Huang

One of the main challenges in recommender systems is data sparsity which leads to high variance. Several attempts have been made to improve the bias-variance trade-off using auxiliary information. In particular, document modeling-based…

Information Retrieval · Computer Science 2021-09-14 Meysam Varasteh , Mehdi Soleiman Nejad , Hadi Moradi , Mohammad Amin Sadeghi , Ahmad Kalhor

The use of mobile devices and the rapid growth of the internet and networking infrastructure has brought the necessity of using Ubiquitous recommender systems. However in mobile devices there are different factors that need to be considered…

Human-Computer Interaction · Computer Science 2014-09-09 Nikolaos Polatidis , Christos K. Georgiadis

Optimizing recommender systems based on user interaction data is mainly seen as a problem of dealing with selection bias, where most existing work assumes that interactions from different users are independent. However, it has been shown…

Information Retrieval · Computer Science 2022-07-04 Norman Knyazev , Harrie Oosterhuis

Popularity bias is a well-known issue in recommender systems where few popular items are over-represented in the input data, while majority of other less popular items are under-represented. This disparate representation often leads to bias…

Information Retrieval · Computer Science 2023-10-05 Masoud Mansoury , Finn Duijvestijn , Imane Mourabet

Reciprocal recommender systems~(RRS), conducting bilateral recommendations between two involved parties, have gained increasing attention for enhancing matching efficiency. However, the majority of existing methods in the literature still…

Information Retrieval · Computer Science 2024-08-20 Chen Yang , Sunhao Dai , Yupeng Hou , Wayne Xin Zhao , Jun Xu , Yang Song , Hengshu Zhu

In this paper, we examine the effectiveness of various recommendation strategies in the mobile channel and their impact on consumers' utility and demand levels for individual products. We find significant differences in effectiveness among…

Computers and Society · Computer Science 2021-02-23 Panagiotis Adamopoulos , Anindya Ghose , Alexander Tuzhilin