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Background: It has long been suggested that user feedback, typically written in natural language by end-users, can help issue detection. However, for large-scale online service systems that receive a tremendous amount of feedback, it…
Traditional machine-learned ranking systems for web search are often trained to capture stationary relevance of documents to queries, which has limited ability to track non-stationary user intention in a timely manner. In recency search,…
Many current applications use recommendations in order to modify the natural user behavior, such as to increase the number of sales or the time spent on a website. This results in a gap between the final recommendation objective and the…
As recommender systems have become more widespread and moved into areas with greater social impact, such as employment and housing, researchers have begun to seek ways to ensure fairness in the results that such systems produce. This work…
Conversational recommender systems (CRS) are interactive agents that support their users in recommendation-related goals through multi-turn conversations. Generally, a CRS can be evaluated in various dimensions. Today's CRS mainly rely on…
Recommender systems shape individual choices through feedback loops in which user behavior and algorithmic recommendations coevolve over time. The systemic effects of these loops remain poorly understood, in part due to unrealistic…
Online marketplaces, search engines, and databases employ aggregated social information to rank their content for users. Two ranking heuristics commonly implemented to order the available options are the average review score and item…
Learning to rank is an important problem in machine learning and recommender systems. In a recommender system, a user is typically recommended a list of items. Since the user is unlikely to examine the entire recommended list, partial…
Online user reviews describing various products and services are now abundant on the web. While the information conveyed through review texts and ratings is easily comprehensible, there is a wealth of hidden information in them that is not…
Recommender systems utilize users' historical data to learn and predict their future interests, providing them with suggestions tailored to their tastes. Calibration ensures that the distribution of recommended item categories is consistent…
Algorithmic fairness is receiving significant attention in the academic and broader literature due to the increasing use of predictive algorithms, including those based on artificial intelligence. One benefit of this trend is that algorithm…
This article reviews the problem of degree of closeness and interaction level in a social network by ranking users based on similarity score. This similarity is measured on the basis of social, geographic, educational, professional, shared…
Recommender systems are vital for shaping user online experiences. While some believe they may limit new content exploration and promote opinion polarization, a systematic analysis is still lacking. We present a model that explores the…
We study fairness in collaborative-filtering recommender systems, which are sensitive to discrimination that exists in historical data. Biased data can lead collaborative filtering methods to make unfair predictions against minority groups…
One of the main challenges in recommender systems is data sparsity which leads to high variance. Several attempts have been made to improve the bias-variance trade-off using auxiliary information. In particular, document modeling-based…
The use of mobile devices and the rapid growth of the internet and networking infrastructure has brought the necessity of using Ubiquitous recommender systems. However in mobile devices there are different factors that need to be considered…
Optimizing recommender systems based on user interaction data is mainly seen as a problem of dealing with selection bias, where most existing work assumes that interactions from different users are independent. However, it has been shown…
Popularity bias is a well-known issue in recommender systems where few popular items are over-represented in the input data, while majority of other less popular items are under-represented. This disparate representation often leads to bias…
Reciprocal recommender systems~(RRS), conducting bilateral recommendations between two involved parties, have gained increasing attention for enhancing matching efficiency. However, the majority of existing methods in the literature still…
In this paper, we examine the effectiveness of various recommendation strategies in the mobile channel and their impact on consumers' utility and demand levels for individual products. We find significant differences in effectiveness among…