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Positive feedback via likes and awards is central to online governance, yet which attributes of users' posts elicit rewards -- and how these vary across authors and communities -- remains unclear. To examine this, we combine…
Fully data driven Chatbots for non-goal oriented dialogues are known to suffer from inconsistent behaviour across their turns, stemming from a general difficulty in controlling parameters like their assumed background personality and…
We consider the problem of using observational data to estimate the causal effects of linguistic properties. For example, does writing a complaint politely lead to a faster response time? How much will a positive product review increase…
In recent years, numerous studies have inferred personality and other traits from people's online writing. While these studies are encouraging, more information is needed in order to use these techniques with confidence. How do linguistic…
The study investigates the efficacy of pre-trained language models (PLMs) in analyzing argumentative moves in a longitudinal learner corpus. Prior studies on argumentative moves often rely on qualitative analysis and manual coding, limiting…
Conversational agents are gaining popularity with the increasing ubiquity of smart devices. However, training agents in a data driven manner is challenging due to a lack of suitable corpora. This paper presents a novel method for gathering…
Personal attacks have become a notable feature of U.S. presidential debates and play an important role in shaping public perception during elections. Detecting such attacks can improve transparency in political discourse and provide…
In open-source software (OSS), the design of usability is often influenced by the discussions among community members on platforms such as issue tracking systems (ITSs). However, digesting the rich information embedded in issue discussions…
While the effect of various lexical, syntactic, semantic and stylistic features have been addressed in persuasive language from a computational point of view, the persuasive effect of phonetics has received little attention. By modeling a…
Online social networks have dramatically altered the landscape of public discourse, creating both opportunities for enhanced civic participation and risks of deepening social divisions. Prevalent approaches to studying online polarization…
From the invention of writing and the printing press, to television and social media, human history is punctuated by major innovations in communication technology, which fundamentally altered how ideas spread and reshaped our culture.…
In this paper we provide a first analysis of the research questions that arise when dealing with the problem of communicating pieces of formal argumentation through natural language interfaces. It is a generally held opinion that formal…
Over the past century, personality theory and research has successfully identified core sets of characteristics that consistently describe and explain fundamental differences in the way people think, feel and behave. Such characteristics…
Understanding how policy is debated and justified in parliament is a fundamental aspect of the democratic process. However, the volume and complexity of such debates mean that outside audiences struggle to engage. Meanwhile, Large Language…
Multi-party dialogues are common in enterprise social media on technical as well as non-technical topics. The outcome of a conversation may be positive or negative. It is important to analyze why a dialogue ends with a particular sentiment…
Dialogue is at the core of human behaviour and being able to identify the topic at hand is crucial to take part in conversation. Yet, there are few accounts of the topical organisation in casual dialogue and of how people recognise the…
Building a natural language dataset requires caution since word semantics is vulnerable to subtle text change or the definition of the annotated concept. Such a tendency can be seen in generative tasks like question-answering and dialogue…
Discourse relations among arguments reveal logical structures of a debate conversation. However, no prior work has explicitly studied how the sequence of discourse relations influence a claim's impact. This paper empirically shows that the…
Recent research has shown that mixed-initiative conversational search, based on the interaction between users and computers to clarify and improve a query, provides enormous advantages. Nonetheless, incorporating additional information…
Integrating argumentation mechanisms into negotiation dialogue systems improves conflict resolution through exchanges of arguments and critiques. Moreover, incorporating personality attributes enhances adaptability by aligning interactions…