Related papers: Strategic customer behavior in a queueing system w…
We propose predictive information, that is information between a long past of duration T and the entire infinitely long future of a time series, as a universal order parameter to study phase transitions in physical systems. It can be used,…
In many real-world strategic settings, people use information displays to make decisions. In these settings, an information provider chooses which information to provide to strategic agents and how to present it, and agents formulate a best…
The potential demand in the market and customers' perception of service value are crucial factors in pricing strategies, resource allocation, and other operational decisions. However, this information is typically private and not readily…
Queuing models provide insight into the temporal inhomogeneity of human dynamics, characterized by the broad distribution of waiting times of individuals performing tasks. We study the queuing model of an agent trying to execute a task of…
We consider a simple discrete-time controlled queueing system, where the controller has a choice of which server to use at each time slot and server performance varies according to a Markov modulated random environment. We explore the role…
This paper presents an extension of Naor's analysis on the join-or-balk problem in observable M/M/1 queues. While all other Markovian assumptions still hold, we explore this problem assuming uncertain arrival rates under the…
This paper analyzes a service system modeled as a single-server queue, in which the service provider aims to dynamically maximize the expected revenue per unit of time. This is achieved by constructing a stochastic gradient descent…
Recent studies indicate that in many situations service times are affected by the experienced queueing delay of the particular customer. This effect has been detected in different areas, such as health care, call centers and…
Distributed computing systems implement redundancy to reduce the job completion time and variability. Despite a large body of work about computing redundancy, the analytical performance evaluation of redundancy techniques in queuing systems…
Max-algebra models of tandem single-server queueing systems with both finite and infinite buffers are developed. The dynamics of each system is described by a linear vector state equation similar to those in the conventional linear systems…
We study a multi-server queueing system with a periodic arrival rate and customers whose joining decision is based on their patience and a delay proxy. Specifically, each customer has a patience level sampled from a common distribution.…
Many information access systems operationalize their results in terms of rankings, which are then displayed to users in various ranking layouts such as linear lists or grids. User interaction with a retrieved item is highly dependent on the…
Navigation behaviour can be considered as one of the most crucial aspects of user behaviour in an electronic commerce environment, which is very good indicator of user's interests either in the process of browsing or purchasing. Revealing…
We develop a model for pricing, lead-time quotation and delay compensation in a Markovian make-to-order production or service system with strategic customers who exhibit risk aversion. Based on a concave utility function of their net…
This paper analyzes a dynamic interaction between a fully rational, privately informed sender and a boundedly rational, uninformed receiver with memory constraints. The sender controls the flow of information, while the receiver designs a…
In this paper, we consider systems that can be modelled by $M \mid M \mid n$ queues with heterogeneous servers and non informed customers. Considering any two servers: we show that the probability that the fastest server is busy is smaller…
Data-driven predictions are often perceived as inaccurate in hindsight due to behavioral responses. In this study, we explore the role of interface design choices in shaping individuals' decision-making processes in response to predictions…
We consider a polling system with two queues, exhaustive service, no switch-over times and exponential service times. The waiting cost depends on the position of the queue relative to the server: It costs a customer c per time unit to wait…
Consider a multi-class preemptive-resume $M/D/1$ queueing system that supports advance reservations (AR). In this system, strategic customers must decide whether to reserve a server in advance (thereby gaining higher priority) or avoid AR.…
We study a multi-objective model on the allocation of reusable resources under model uncertainty. Heterogeneous customers arrive sequentially according to a latent stochastic process, request for certain amounts of resources, and occupy…