Related papers: Automatically Identifying Complaints in Social Med…

While social networks can provide an ideal platform for up-to-date information from individuals across the world, it has also proved to be a place where rumours fester and accidental or deliberate misinformation often emerges. In this…

The online environment has provided a great opportunity for insurance policyholders to share their complaints with respect to different services. These complaints can reveal valuable information for insurance companies who seek to improve…

Online reviews play an integral part for success or failure of businesses. Prior to purchasing services or goods, customers first review the online comments submitted by previous customers. However, it is possible to superficially boost or…

Social media enables activists to directly communicate with the public and provides a space for movement leaders, participants, bystanders, and opponents to collectively construct and contest narratives. Focusing on Twitter messages from…

Linguistics has been instrumental in developing a deeper understanding of human nature. Words are indispensable to bequeath the thoughts, emotions, and purpose of any human interaction, and critically analyzing these words can elucidate the…

Social media platforms have become new battlegrounds for anti-social elements, with misinformation being the weapon of choice. Fact-checking organizations try to debunk as many claims as possible while staying true to their journalistic…

Communication on social media platforms is not only culturally and politically relevant, it is also increasingly widespread across societies. Users not only communicate via social media platforms, but also search specifically for…

Recently emerged intelligent assistants on smartphones and home electronics (e.g., Siri and Alexa) can be seen as novel hybrids of domain-specific task-oriented spoken dialogue systems and open-domain non-task-oriented ones. To realize such…

Automatic sarcasm detection is a growing field in computer science. Short text messages are increasingly used for communication, especially over social media platforms such as Twitter. Due to insufficient or missing context, unidentified…

We present an approach to detect fake news in Twitter at the account level using a neural recurrent model and a variety of different semantic and stylistic features. Our method extracts a set of features from the timelines of news Twitter…

We present an analysis of user conversations in on-line social media and their evolution over time. We propose a dynamic model that accurately predicts the growth dynamics and structural properties of conversation threads. The model…

Discussion threads form a central part of the experience on many Web sites, including social networking sites such as Facebook and Google Plus and knowledge creation sites such as Wikipedia. To help users manage the challenge of allocating…

Social media platforms can expose influential trends in many aspects of everyday life. However, the movements they represent can be contaminated by disinformation. Social bots are one of the significant sources of disinformation in social…

Social media systems allow Internet users a congenial platform to freely express their thoughts and opinions. Although this property represents incredible and unique communication opportunities, it also brings along important challenges.…

Cyberbullying is a pervasive problem in online communities. To identify cyberbullying cases in large-scale social networks, content moderators depend on machine learning classifiers for automatic cyberbullying detection. However, existing…

Sentiment analysis is a sub-discipline in the field of natural language processing and computational linguistics and can be used for automated or semi-automated analyses of text documents. One of the aims of these analyses is to recognize…

Social media platforms enable instant and ubiquitous connectivity and are essential to social interaction and communication in our technological society. Apart from its advantages, these platforms have given rise to negative behaviors in…

Given the increasing popularity of customer service dialogue on Twitter, analysis of conversation data is essential to understand trends in customer and agent behavior for the purpose of automating customer service interactions. In this…

In the rapidly evolving landscape of Natural Language Processing (NLP), the use of Large Language Models (LLMs) for automated text annotation in social media posts has garnered significant interest. Despite the impressive innovations in…

Recent advancements in pre-trained language models have enabled convenient methods for generating human-like text at a large scale. Though these generation capabilities hold great potential for breakthrough applications, it can also be a…